SiteMinder (The Channel Manager)

4.6 (2308 REVIEWS)

HTR Score icon
HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Estefanía, Liliana, Christoph + 128 more experts recommend SiteMinder

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SiteMinder (The Channel Manager)

4.6 (2308 REVIEWS)

Ranked 1 (out of 112) in Channel Managers

2025 Winner Hotel Software

Hoteliers voted SiteMinder as the #1 Channel Managers provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

World's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.

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Bell avatar Bell - AI powered product analyst

I analyzed all of SiteMinder’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like SiteMinder for its robust channel management and ease of managing rates and availability, enhancing efficiency by centralizing operations. The platform's real-time updates reduce the risk of overbooking, while its extensive OTA integrations boost occupancy and revenue. However, users noted the need for improved reporting features and faster customer support. Despite these areas for improvement, SiteMinder positively impacts guest satisfaction and operational efficiency through its intuitive interface and valuable analytics.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Viceroy, Hyatt, Minor Hotels & 2317 others

Read their reviews

Partners say

Industry experts recommend SiteMinder for its ability to simplify hotel distribution across a vast array of channels. With its extensive network of integrations, SiteMinder maximizes hotel visibility and revenue efficiently. The platform's scalability caters to both boutique and large hotels, and its constant evolution keeps it ahead in the industry. Unique features include real-time inventory synchronization and dynamic pricing capabilities, though some noted occasional integration challenges.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Estefanía, Liliana, Christoph and 94 others

Read their recommendations

What Types of Hotels SiteMinder is Popular For

Size

225 | X-Small (1-9 room)

389 | Small (10-24 room)

720 | Mid-Sized (25-74 room)

734 | Large (75-199 room)

468 | X-Large (200+ room)

Country

342 | Thailand

315 | Australia

254 | Spain

159 | United States of America

114 | Mexico

97 | Malaysia

83 | United Kingdom

73 | New Zealand

66 | Vietnam

66 | Indonesia

50 | Portugal

49 | Cambodia

45 | France

42 | Ireland

39 | Germany

35 | Colombia

29 | Philippines

28 | Taiwan

25 | Singapore

25 | China

23 | Estonia

22 | Canada

21 | South Africa

20 | Italy

19 | India

19 | Finland

16 | Laos

15 | United Arab Emirates

15 | Czech Republic

15 | Hungary

14 | Costa Rica

13 | Switzerland

12 | Iceland

10 | Chile

10 | Turkey

10 | Sri Lanka

10 | Fiji

10 | Austria

10 | Argentina

9 | Latvia

8 | Netherlands

7 | Cyprus

7 | Greece

5 | Uruguay

5 | Malta

5 | Pakistan

5 | Ecuador

5 | Denmark

5 | Belize

5 | Morocco

4 | Romania

4 | Poland

4 | Maldives

4 | Trinidad and Tobago

4 | Sweden

4 | Qatar

4 | Egypt

4 | Peru

3 | Andorra

3 | Norway

3 | Kenya

3 | Slovenia

3 | Uzbekistan

3 | Nigeria

3 | Saint Martin (French part)

3 | Myanmar

3 | Croatia

3 | Panama

2 | Hong Kong

2 | Zambia

2 | Namibia

2 | Georgia

2 | Bangladesh

2 | Ukraine

2 | Samoa

2 | Seychelles

2 | Vanuatu

1 | Dominican Republic

1 | Nepal

1 | Papua New Guinea

1 | Saudi Arabia

1 | Brazil

1 | Oman

1 | Montenegro

1 | Paraguay

1 | Belgium

1 | Mozambique

1 | Uganda

1 | Tunisia

1 | Rwanda

1 | Cameroon

1 | Japan

1 | Honduras

1 | Zimbabwe

1 | Guatemala

1 | Sierra Leone

1 | Nicaragua

1 | Iran

1 | Bahamas

Type

1033 | Boutiques

893 | Resorts

849 | Luxury Hotels

792 | City Center Hotels

707 | Bed & Breakfast & Inns

628 | Airport/Conference Hotels

593 | Branded Hotels

592 | Limited Service & Budget Hotels

348 | Extended Stay & Serviced Apartments

199 | Hostels

165 | Vacation Rentals & Villas

145 | Motels

59 | RV Parks & Campgrounds

49 | Casinos

Region

788 | Asia Pacific

709 | Europe

403 | Oceania

295 | North America

91 | South America

45 | Africa

43 | Middle East

14 | Central America

Category

2308 | Channel Managers

1116 | Booking Engine

291 | Website Design

272 | Rate Shopping

131 | Upselling Software

127 | Hotel Rate Parity

127 | Hotel Metasearch Management Software

112 | Guest Messaging Software

What is SiteMinder?

Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
SiteMinder (The Channel Manager) is a robust and user-friendly channel management software designed to help hoteliers easily manage and optimize their distribution across a multitude of online travel agencies (OTAs) and booking platforms. By providing real-time updates of rates and inventory, it ensures that all listings are current and synchronized, significantly reducing the risks of overbooking and maintaining rate parity. Integrated with over 350 Property Management Systems (PMS) and Revenue Management Systems (RMS), it streamlines operations and helps maximize occupancy and revenue. SiteMinder’s insights and reporting tools offer actionable data, allowing hotels to refine their strategies and efficiently reduce manual workloads.

View website

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of SiteMinder products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by SiteMinder

FAQs

Capabilities

Channel Manager

Reservations management

Automate payments

Business insights dashboard

Robust integrations ecosystem

Features

Rate Management

4/5 features

Room Type Mapping

4/5 features

Automation & Syncing

4/5 features

Administration & Settings

4/5 features

Analytics & Reporting

4/5 features

Available Add-ons & Modules

SiteMinder Pay

Payments Processing Software
Looking for a faster and easier way to process payments? SiteMinder Pay is your complete hotel payment solution, streamlining the payment process to give you and your guests complete peace of mind.

PREMIUM ADD-ON

SiteMinder Demand Plus

Hotel Metasearch Management Software
SiteMinder Demand Plus makes driving more direct bookings effortless by managing your listings on leading metasearch sites like Google Hotel Ads, Trivago and TripAdvisor.

PREMIUM ADD-ON

Guest Engagement

Guest Messaging Software
Enhance your guests experience and drive revenue beyond the room with Guest Engagement. Provide a digital check-in exeerience, send personalised upsell offers, request feedback from guests and more.

PREMIUM ADD-ON

Website Builder

Website Design
Attract more guests with a stunning website. Save money on web development fees, and choose from a range of easy to use templates to showcase your unique brand

PREMIUM ADD-ON

SiteMinder Reviews Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, SiteMinder (The Channel Manager) is the #1 most trending product in the Channel Managers category (out of 112) and the #6 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted SiteMinder as the #1 Channel Managers provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

SiteMinder Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

SiteMinder Average SiteMinder

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

50

Success Stories

5

References

10

Featured Customers

SiteMinder Case Studies

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SiteMinder & Edgar Suites: The perfect alliance between high-end hospitality and technological innovation

Paris (France)

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Casa Palacete 1822 maximises rate control and prevents overbookings with SiteMinder’s platform

Granada (Spain)

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SiteMinder drives 180% revenue boost for 眷村 Guest House 1954 in Taipei

三重區 (Taiwan)

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14 West Boutique Hotel streamlines distribution and revenue with SiteMinder’s platform

LagunaBeach (United States of America)

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SiteMinder fuels online booking growth and operational peace of mind for Wapa di Ume

Gianyar (Indonesia)

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Aligned Corporate Residences runs four locations seamlessly with SiteMinder.

Mackay (Australia)

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Corporate Living Accommodation simplifies operations and enhances the guest experience with SiteMinder

Abbotsford (Australia)

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Hotel Palau Fugit maximises productivity and sales with SiteMinder

Girona (Spain)

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Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20%

Kecamatan Kuta (Indonesia)

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Mutiara Carita achieves major direct bookings surge thanks to SiteMinder

Pandeglang (Indonesia)

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Grupo Premium tackles the challenge of portfolio optimisation with SiteMinder

Malaga (Spain)

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Deutsches Haus saves three hours of work every day with SiteMinder

Bonn (Germany)

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The office in your pocket: SiteMinder and 3RPMS transform everyday operations at Hotel Hirsch 1783

Bodenseekreis (Germany)

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Potato Head Suites & Studios enjoys a booking surge of up to 38% thanks to SiteMinder

Kerobokan Kelod (Bali)

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SiteMinder successfully helps Urban Rest expand global footprint and streamline operations

Sydney (Australia)

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SiteMinder helps Infinity8 Bali develop easy strategies for success

Jimbaran (Bali)

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Grün Resorts Bali relies on SiteMinder to support rapid growth

Pecatu (Indonesia)

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Smoky Mountain Resorts finds large-scale business management a breeze with SiteMinder

Pigeon Forge (United States of America)

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City Oasis Inn finds perfect partner with SiteMinder’s smart platform

Townsville (Australia)

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SiteMinder supports Invergarry Hotel’s improved guest experience

Invergarry (United Kingdom)

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Brady Hotels & Apartments gains game-changing support and success with SiteMinder

Melbourne (Australia)

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Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings

Kedewatan (Bali)

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Lloyd’s Inn Bali finds seamless integration and rate parity thanks to SiteMinder

Seminyak (Bali)

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Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder

Berlin (Germany)

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The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform

Salzburg (Austria)

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Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder

Payangan (Bali)

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How Villa Italia profited from switching to SiteMinder’s channel manager

Munich (Germany)

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Palladium Hotel Group accelerates its growth with SiteMinder

Sant Antoni de Portmany (Balearic Islands)

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Town Hotel optimises online distribution and efficiency with SiteMinder

Kreisfreie Stadt Wiesbaden (Germany)

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Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder

Lamai Beach (Thailand)

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Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder

Dangast (Germany)

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Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy

Bilbao (Spain)

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SiteMinder helps Hotel Kragemann generate more direct bookings with less effort

Aachen (Germany)

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Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder

Bangkok (Thailand)

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The Phala Group Optimise Channel Management and Boost Revenue

Ubud (Bali)

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Hotel Amicizia improves room management with SiteMinder

Rimini (Italy)

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Qunci Villas enjoys the great benefits of hotel integration with SiteMinder

Mangsit (Indonesia)

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Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform

Kuching (Malaysia)

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Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.

Mu Si (Thailand)

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SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.

Cha-am (Thailand)

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Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property

Tagum City (Philippines)

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Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

Ogunquit (United States of America)

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HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

Ratsada (Thailand)

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TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property

Sydney (Australia)

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PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

London (United Kingdom)

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How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property

Melbourne (Australia)

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La Flora Group is confident it has found a lasting solution with SiteMinder

Khao Lak (Thailand)

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The RuMa Hotel and Residences chose SiteMinder and never looked back

Kuala Lumpur (Malaysia)

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Fuli Hot Spring Resort has all boxes ticked with SiteMinder

Yuchi (Taiwan)

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Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

Kecamatan Kuta (Indonesia)

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SiteMinder Reviews

Hotelier Rating

Excellent
1858
Very Good
280
Average
102
Poor
38
Terrible
30

Property Size

  • X-Small (194)
  • Small (362)
  • Mid-Sized (629)
  • Large (642)
  • X-Large (431)

Country

  • Thailand
    Thailand
    (330)
  • Australia
    Australia
    (297)
  • Spain
    Spain
    (237)
  • United States of America
    United States of America
    (138)
  • Mexico
    Mexico
    (98)
  • Malaysia
    Malaysia
    (96)
  • New Zealand
    New Zealand
    (71)
  • United Kingdom
    United Kingdom
    (69)
  • Vietnam
    Vietnam
    (64)
  • Indonesia
    Indonesia
    (63)
  • Portugal
    Portugal
    (49)
  • Cambodia
    Cambodia
    (47)
  • France
    France
    (42)
  • Germany
    Germany
    (38)
  • Colombia
    Colombia
    (29)
  • Taiwan
    Taiwan
    (26)
  • China
    China
    (24)
  • Singapore
    Singapore
    (24)
  • Philippines
    Philippines
    (22)
  • Canada
    Canada
    (19)
  • South Africa
    South Africa
    (19)
  • Italy
    Italy
    (18)
  • Laos
    Laos
    (16)
  • Ireland
    Ireland
    (15)
  • United Arab Emirates
    United Arab Emirates
    (15)
  • India
    India
    (13)
  • Switzerland
    Switzerland
    (11)
  • Argentina
    Argentina
    (10)
  • Fiji
    Fiji
    (10)
  • Turkey
    Turkey
    (10)
  • Finland
    Finland
    (10)
  • Costa Rica
    Costa Rica
    (10)
  • Chile
    Chile
    (9)
  • Sri Lanka
    Sri Lanka
    (9)
  • Austria
    Austria
    (8)
  • Greece
    Greece
    (7)
  • Netherlands
    Netherlands
    (6)
  • Ecuador
    Ecuador
    (5)
  • Denmark
    Denmark
    (5)
  • Malta
    Malta
    (5)
  • Pakistan
    Pakistan
    (5)
  • Uruguay
    Uruguay
    (4)
  • Qatar
    Qatar
    (4)
  • Maldives
    Maldives
    (4)
  • Trinidad and Tobago
    Trinidad and Tobago
    (4)
  • Peru
    Peru
    (4)
  • Morocco
    Morocco
    (4)
  • Belize
    Belize
    (4)
  • Sweden
    Sweden
    (4)
  • Myanmar
    Myanmar
    (3)
  • Panama
    Panama
    (3)
  • Kenya
    Kenya
    (3)
  • Romania
    Romania
    (3)
  • Nigeria
    Nigeria
    (3)
  • Uzbekistan
    Uzbekistan
    (3)
  • Slovenia
    Slovenia
    (3)
  • Croatia
    Croatia
    (3)
  • Cyprus
    Cyprus
    (3)
  • Norway
    Norway
    (3)
  • Hungary
    Hungary
    (3)
  • Vanuatu
    Vanuatu
    (2)
  • Czech Republic
    Czech Republic
    (2)
  • Seychelles
    Seychelles
    (2)
  • Bangladesh
    Bangladesh
    (2)
  • Andorra
    Andorra
    (2)
  • Egypt
    Egypt
    (2)
  • Hong Kong
    Hong Kong
    (2)
  • Estonia
    Estonia
    (2)
  • Georgia
    Georgia
    (2)
  • Namibia
    Namibia
    (2)
  • Zambia
    Zambia
    (2)
  • Saint Martin (French part)
    Saint Martin (French part)
    (1)
  • Uganda
    Uganda
    (1)
  • Mozambique
    Mozambique
    (1)
  • Belgium
    Belgium
    (1)
  • Montenegro
    Montenegro
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Ukraine
    Ukraine
    (1)
  • Nepal
    Nepal
    (1)
  • Papua New Guinea
    Papua New Guinea
    (1)
  • Oman
    Oman
    (1)
  • Iran
    Iran
    (1)
  • Tunisia
    Tunisia
    (1)
  • Rwanda
    Rwanda
    (1)
  • Cameroon
    Cameroon
    (1)
  • Poland
    Poland
    (1)
  • Samoa
    Samoa
    (1)
  • Brazil
    Brazil
    (1)
  • Nicaragua
    Nicaragua
    (1)
  • Iceland
    Iceland
    (1)
  • Japan
    Japan
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • Honduras
    Honduras
    (1)
  • Guatemala
    Guatemala
    (1)
  • Bahamas
    Bahamas
    (1)
  • Zimbabwe
    Zimbabwe
    (1)
  • Latvia
    Latvia
    (1)

Region

  • North America
    North America
    (255)
  • Europe
    Europe
    (554)
  • Asia Pacific
    Asia Pacific
    (750)
  • Oceania
    Oceania
    (382)
  • Middle East
    Middle East
    (41)
  • South America
    South America
    (78)
  • Central America
    Central America
    (11)
  • Africa
    Africa
    (42)
10

Fast response and problem solver

E-commerce Executive Bali & Hong Kong from 100 to 199 room Boutique in Kuta (Bali)

Verified
2 days ago
Very simple and fast to solve your issue with live chat agents. They will assist you in no time and giving you advice also guide you to solved your issues to the end.
Country Bali
E-commerce Executive Bali & Hong Kong
Large Hotel
10

Efficient and easy

Distribution manager from 500+ room in Auckland (New Zealand)

Verified
3 days ago
Efficient way to upload rates across multiple channels. Easy to work with and always being enhanced to ensure users are given the best possible options.
Country New Zealand
Distribution manager
X-Large Hotel
10

Review

Revenue | eCommerce from 100 to 199 room Branded Hotel in Mexico City (Mexico)

Verified
4 days ago
I have solved the issues with the forecast and has helped us for better planning the budget for each hotel. It's helped me a lot with the forecast and the pricing of my competitors to set up a whole new strategy to increase the ADR of the hotels. And also to save time when it comes to making strategic decisions.
Country Mexico
Revenue | eCommerce
Large Hotel
10

Support, Configuration

Rev & Ecommerce from 10 to 24 room Boutique in (Portugal)

Verified
4 days ago
What I like most is the professionalism and helpfulness of the entire support team, as well as the ease of integration and connectivity.
Country Portugal
Rev & Ecommerce
Small Hotel
10

Give me a consummate PRO!

Revenue from 50-74 room Boutique in Lenox (United States of America)

Verified
5 days ago
Highly responsive, patient, attended to my every question, and was incredibly knowledgeable. Terrific member of the SiteMinder team and well.
Country United States of America
Revenue
Mid-Sized Hotel
9

Great product, easy to use

BDM from 200 to 499 room City Center Hotel in London (United Kingdom)

Verified
9 days ago
Easy accessibility with mobile app to make things even better. Easy to understand and straightforward to access and work with. Kath from customer service was very helpful and friendly!
Country United Kingdom
BDM
X-Large Hotel
10

The best channel manager

Revenue Manager from 200 to 499 room Branded Hotel in Granada (Spain)

Verified
9 days ago
Everything works properly, it is not usual to have any kind of connectivity problem, and if it happens, it is quickly resolved. There are multiple options to help configure our rate plans. Our account manager, Beatriz Perez, is lovely, very helpful and professional. The support team is also very friendly and efficient.
Country Spain
Revenue Manager
X-Large Hotel
10

And 10

Director from 25-49 room Branded Hotel in Alcala De Henares (Spain)

Verified
10 days ago
SiteMinder is the Ferrari of channels. Usability, reliability, speed... It has it all. The mappings are very simple, and the connection to Ulysses is a 10.
Country Spain
Director
Mid-Sized Hotel
9

Problem solved quickly

Subdirectora from 100 to 199 room Branded Hotel in Puerto de la Cruz (Spain)

Verified
10 days ago
The speed and clarity of the response. They usually reply considerably later, and the wait time is quite long. Today's speed is appreciated.
Country Spain
Subdirectora
Large Hotel
10

SiteMinder Review

Hotel Manager from 50-74 room Boutique in Mawson Lakes (Australia)

Verified
10 days ago
Easy to use, robust system. support team was excellent during recovery when I accidentally got locked out of my account.
Country Australia
Hotel Manager
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

This robust channel manager allows the hotelier to manage availability and rates from one place, saving time and avoiding errors. In addition, through this connection, Mirai's reservation system automatically notifies the Channel Manager of reservations and cancellations.

Question:

What differentiates this product or service from the competition?

Answer:

Siteminder's channel manager offers a global reach with a large number of distribution channels, as well as a powerful, intuitive and easy-to-use interface. In addition, it is a solution for different types of properties.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would definitely recommend hotels to consider Siteminder as an option to manage availability, inventory and prices for their hotels. A tool with a wide range of integrated channels from all over the world and for all types of properties.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 94 recommend
Recommended by
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Estefanía Livi Global Partnerships Sales Manager @ Mirai
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Liliana Moreira Ascensão Partnerships & Strategic Projects @ Host Hotel Systems
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Christoph Irving Head of Partnerships @ Smartpricing
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