The complete cloud hospitality platform
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Apaleo Open PMS
4.8 (30 REVIEWS)
HT Score
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Apaleo Open PMS
Ranked 20 (out of 340) in Property Management Systems
Hospitality, your way.
97% recommended by 29 hotels
More than 50% of apaleo GmbH’s reviews come from Germany.
Bell - AI powered product analyst
I analyzed all of apaleo GmbH’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Apaleo for its open API, which offers unmatched flexibility in building custom tech stacks, leading to improved efficiency and customer experience. It's ideal for hotels aiming to streamline processes, enhance guest interactions, and reduce operational costs. However, the need for third-party integrations for some functionalities, such as advanced reporting and CRM features, is noted as a drawback. The platform's frequent updates and community engagement are appreciated.
What Types of Hotels apaleo GmbH is Popular For
Size
1 | Small (10-24 room)
12 | Mid-Sized (25-74 room)
13 | Large (75-199 room)
4 | X-Large (200+ room)
Country
15 | Germany
6 | Switzerland
2 | Netherlands
2 | Austria
2 | United States of America
1 | United Kingdom
Type
14 | Boutiques
12 | City Center Hotels
12 | Airport/Conference Hotels
9 | Extended Stay & Serviced Apartments
7 | Bed & Breakfast & Inns
4 | Branded Hotels
4 | Luxury Hotels
3 | Resorts
2 | Limited Service & Budget Hotels
1 | Hostels
1 | Vacation Rentals & Villas
Region
26 | Europe
2 | North America
Category
30 | Property Management Systems
Didn’t find what you were looking for?
What is apaleo GmbH?
Founded in 2017 | Headquarters in München (Germany) | 70 employees
Apaleo Open PMS is a property management system designed for hotel and serviced apartment groups seeking to deliver an outstanding digital experience to both guests and staff. The platform stands out by being API-first, allowing for seamless integration with a range of best-of-breed technologies instead of relying on single-vendor suites. This flexibility enables businesses to customize their tech stack to best fit their operational needs.
Apaleo Open PMS supports operations across more than 24 countries, providing a versatile and scalable solution that can grow with your business. The system streamlines management tasks such as reservations, billing, and guest communications, thereby enhancing operational efficiency and guest satisfaction. Hotels and serviced apartments can quickly adopt and adapt the platform to their specific needs, fostering a more personalized and efficient guest experience.
To learn more, visit apaleo.com.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of apaleo GmbH products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
apaleo GmbH Reviews Analyzed: 25
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
apaleo GmbH Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by apaleo GmbH
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Apaleo GmbH's Provided Description:
"Apaleo is the open property management platform for hotel and serviced apartment groups, empowering accommodation providers to create the ultimate digital experience for guests and staff. The API-first property management platform powers brands across more than 24 countries, disrupting the nature of hospitality software with the transition from single-vendor suites to best-of-breed technology. Customers include citizenM, Numa, Limehome, Mollie’s, easyHotel, Raus and more. For more information, visit apaleo.com."
FAQs
Apaleo Open PMS Alternatives
Not sure if apaleo GmbH is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:
Capabilities
Great foundation for any hospitality concept
Great foundation for any hospitality concept
Apaleo is a flexible, open, and affordable PMS built for modern hospitality brands. It supports all types of inventory including rooms, long stays, beds, meetings, and parking. Hotels can go live in under seven days and connect with 250+ apps through the Apaleo Store. With a fully open API, no setup or integration fees, and a modular structure, Apaleo empowers hoteliers to build and scale their ideal tech stack quickly, easily, and for future growth.
Well-documented APIs make it easy to build
Well-documented APIs make it easy to build
Apaleo’s API-first platform gives developers full access to PMS data and functionality, from bookings to payments and inventory. With real-time webhooks, a self-service sandbox and clear documentation, building and integrating hospitality apps is fast, flexible and fully under your control. Whether you’re customizing your own tools or creating new apps for the Apaleo Store, the well-documented APIs and self-service sandbox make it easy to bring your ideas to life.
Process and reconcile with ease and speed
Process and reconcile with ease and speed
As an add-on service Apaleo Pay is designed to streamline and secure payments across the entire guest journey. It connects all payment touchpoints such as booking engines, kiosks, terminals and payment links, and supports a wide range of payment methods. With full automation capabilities, centralized reconciliation and strict compliance standards, Apaleo Pay helps reduce manual effort and enhance the guest experience. This service is not included by default and must be activated separately.
Find the right apps for your needs
Find the right apps for your needs
The Apaleo Store lets you connect your Open PMS to hundreds of hospitality apps, from channel managers and guest apps to housekeeping, CRM, and revenue management tools. Tailor your tech stack to fit your needs by choosing from a wide range of ready-made integrations or building your own. Whether you're streamlining operations or adding new guest-facing features, the Apaleo Store makes it easy to extend your PMS with the tools you already love.
Elevate guest experiences through AI Agents
Elevate guest experiences through AI Agents
Apaleo’s Agent Hub is your gateway to discovering and implementing AI-powered agents built for hospitality. These digital assistants help automate operations, enhance guest interactions, and scale your business efficiently. From managing sales campaigns and replying to guest emails to onboarding new properties, agents work directly with your Apaleo setup to simplify daily tasks. Join the developer network to build your own agents, connect with industry innovators and co-create the next generation of hospitality solutions.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
Available Add-ons & Modules
Apaleo Pay
Payments Processing Software
With an integrated service designed for hospitality, connect and automate payments across all guest touchpoints. Apaleo Pay is for the modern hospitality business, helping you manage transactions across the guest journey securely and without the hassle.
Apaleo PMS
Hotel Management Software
Simple and affordable core to run your operations. Extend it as you need with 200+ apps in the Apaleo Store
Apaleo Store
Property Management Systems
The Apaleo Store offers 250+ plug-and-play apps that seamlessly connect to the Apaleo PMS. With its open, API-first approach, the Apaleo Store enables hoteliers to build a flexible, future-proof tech stack tailored to their unique needs. Whether you're managing a boutique hotel, a serviced apartment or a large hotel group, the Apaleo Store provides the tools to streamline operations, increase guest satisfaction and more.
Agent Hub
Property Management Systems
With the Agent Hub, Apaleo brings AI-powered automation to hospitality operations. It gives you access to smart agents that handle tasks like guest communication, sales campaigns and property setup. Integrated directly with your Apaleo environment, these agents function as a digital team to increase efficiency, enhance the guest experience and support scalable growth.
apaleo GmbH Reviews Summary
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.8/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, Apaleo Open PMS is the #11 most trending product in the Property Management Systems category (out of 340) and the #237 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreapaleo GmbH’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
apaleo GmbH Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Hotelier Rating
Looking for specific info?
10
The PMS for now and the future
Enterprise Architect from 500+ room Boutique in New York City (United States of America)
Verified
1 months ago
Clear, easy-to-use APIS for everything as part of their API-first approach. Good UI with UI extensions that allow us to provide custom user interfaces for our hotel staff where needed. We have an excellent relationship and short communication lines with the Apaleo team. True partners!
United States of America
United States of America
Enterprise Architect
X-Large Hotel
9
Innovative cloud solution for hotel groups that want to build their own tech ecosystem
Head Services Solutions from 500+ room in Bakersfield (United States of America)
Verified
3 months ago
Apaleo impresses with its modern cloud architecture and open API, which allows hotels to flexibly design their own technology concept. Processes such as payment processing, check-in, and guest communication can be largely automated in combination with third-party providers, leading to significant efficiency gains. A particularly positive fe...
United States of America
United States of America
Head Services Solutions
X-Large Hotel
10
Great connectivity, strong basis for innovation.
GM from 100 to 199 room City Center Hotel in Berlin (Germany)
Verified
3 months ago
I like the API first approach, because it offers us the possibility to really tailor make our tech stack without compromising or paying for unnecessary packaged features.
Germany
Germany
GM
Large Hotel
10
Very good PMS with many integration options
Hotel Owner from 25-49 room Boutique in Heidelberg (Germany)
Verified
4 months ago
I particularly like the open interfaces. This allows you to integrate applications quickly and easily to meet your needs. Support is easy to reach and responds quickly.
Germany
Germany
Hotel Owner
Mid-Sized Hotel
9
Apaleo as PMS for Smart Hotel
Events & Vice Director from 25-49 room Bed & Breakfast & Inn in Arbedo-Castione (Switzerland)
Verified
4 months ago
Apaleo as PMS is very functional. The group management is getting all the needed options to easily handle group bookings. The update always provide useful management functionalities.
Switzerland
Switzerland
Events & Vice Director
Mid-Sized Hotel
8
Fast, flexible, and professional
Director of Commercial Administration from 100 to 199 room Extended Stay & Serviced Apartment in Berlin (Germany)
Verified
4 months ago
I appreciate how quickly Apaleo can be set up for additional properties, how easily new applications can be tested, and how extremely competent and reliable the support team is. You always have the choice to adopt the newest, most modern features, build something yourself, or stick with the tried-and-tested options, since setups are always...
Germany
Germany
Director of Commercial Administration
Large Hotel
10
Completely customizable and easy to use
GM from 100 to 199 room Bed & Breakfast & Inn in Berlin (Germany)
Verified
4 months ago
With a completely open API and an integrated app store, the platform enables users to create their own individual tech stack and automate processes seamlessly via Make.com. Its simple, intuitive interface ensures ease of use, while its unmatched flexibility sets it apart as one of the most adaptable systems on the market.
Germany
Germany
GM
Large Hotel
10
PMS review
Front Office Manager from 50-74 room City Center Hotel in Uster (Switzerland)
Verified
4 months ago
It's always up to date! Sometimes even too much! Market requirements are being considered. Open source is advantageous. It helps to develop the program.
Switzerland
Switzerland
Front Office Manager
Mid-Sized Hotel
10
The heart of our tech stack
Head of Operations from 100 to 199 room Extended Stay & Serviced Apartment in Freiburg im Breisgau (Germany)
Verified
4 months ago
What I particularly like is the simplicity and therefore the user-friendliness of the PMS. It has all the functions we need and, thanks to the open API, can be quickly connected to our other systems. The system runs almost flawlessly and there are no downtimes, unlike what I have experienced with other providers. Even after five years of us...
Germany
Germany
Head of Operations
Large Hotel
10
PMS on a new level
CEO from 100 to 199 room Bed & Breakfast & Inn in Berlin (Germany)
Verified
4 months ago
Completely open API. Complete freedom to use additional software solutions in the form of apps. Cost reduction compared to traditional PMS systems. Excellent support.
Germany
Germany
CEO
Large Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Apaleo is a cloud-based PMS that enables hotel and apartment businesses to run efficiently and innovate with best-in-class apps. Apaleo aims to create unique guest experiences, automate operations, lower costs, and migrate fast.
Showing all answers to: "What does this product or service do well?"
Apaleo is a cloud-based PMS that enables hotel and apartment businesses to run efficiently and innovate with best-in-class apps. Apaleo aims to create unique guest experiences, automate operations, lower costs, and migrate fast.
Apaleo provides a truly modern PMS experience: fast, intuitive, and built to streamline daily operations. It centralizes reservations, payments, and guest data, enabling hotel teams to work efficiently while maintaining full visibility across the guest journey.
Apaleo is an innovative PMS designed for all types of properties. With its modern cloud infrastructure and robust integration capabilities, Apaleo is an ideal choice for teams aiming to innovate, automate, and enhance the guest experience.
Flexibility and Inventory Management: It is designed to be the "most flexible PMS," easily supporting various types of inventory like long stays, rooms, meetings, beds, and parking.
Fast Integration and Migration: Most customers can migrate to Apaleo in less than seven days, and it offers over 200 apps in the Apaleo Store for easy extension of its core features.
Lowest Cost of Ownership (TCO): It follows a "lean approach" to PMS, charging only for the features needed and explicitly stating there are never fees for set-up, licensing, maintenance, or integrations.
Multi-Property Design: It provides a unified infrastructure for entire chains, allowing for one login for all properties, cloning based on templates, and a single view of data across all locations.
Open Tech and API: It is built on an industry-leading API, allowing users to easily build and connect their own applications.
Integrated Payments: It centralizes all transactions for better reconciliation, supports easy payment automation via APIs, and is PSD2 and PCI DSS certified.
Ease of Use: According to one customer, the system is "so easy to use that staff can be trained and working with the system immediately."
Apaleo stands out for its API-first architecture, which makes it exceptionally flexible and developer-friendly. Unlike traditional PMS solutions that often lock users into predefined workflows, Apaleo enables modern hoteliers to design their own operational processes around a robust and reliable PMS core. Its open platform encourages innovation — allowing properties to connect, customize, and automate their tech stack effortlessly. Additionally, Apaleo’s recent move toward AI-driven MCP (Marketplace Communication Platform) functionality demonstrates forward-thinking leadership in leveraging artificial intelligence to streamline system interactions and enhance automation across hospitality operations.
Question:
What differentiates this product or service from the competition?
Answer:
Apaleo provides an open solution on the market to connect with many other applications that a hotelier needs to run their business. The flexible property management can quickly connect with other applications.
Showing all answers to: "What differentiates this product or service from the competition?"
Apaleo provides an open solution on the market to connect with many other applications that a hotelier needs to run their business. The flexible property management can quickly connect with other applications.
Apaleo stands out with its open API and modular, cloud-native architecture. It gives hotels the freedom to easily integrate best-in-class tools, adapt quickly, and build a tech stack that fits their exact needs.
Apaleo stands out as an API-first, modular PMS that allows hotels to create a tech stack tailored to their needs. It’s quick to implement and simple to scale across multiple properties.
It also empowers operators to manage and sell a wide range of inventory, from long stays and rooms to meetings, beds, parking, and more.
Open API and Flexibility: It is promoted as having an open, API-first architecture which allows customers to easily build their own applications and connect to a vast ecosystem of over 200 external apps. This focus on an "open tech" foundation gives it a high degree of flexibility and customization that moves beyond what a traditional, closed system can offer.
Lowest Total Cost of Ownership (TCO): The pricing model follows a lean, pay-for-what-you-use approach. A significant advantage is the explicit guarantee of no fees for set-up, licensing, maintenance, or integrating with other services. This can result in a much lower TCO compared to other platforms that might charge for these services.
Speed of Migration: Customers report exceptionally fast migration times, with many completing the switch to the new system in less than seven days. This rapid deployment capability minimizes operational downtime, which is a critical benefit over systems with long, complex implementation periods.
Diverse Inventory Management: The platform is built to handle highly varied inventory types, allowing users to sell everything from standard rooms and long stays to meeting spaces, beds, and even parking, all under a unified reservation system. This is crucial for modern, mixed-use hospitality concepts that require flexibility beyond a traditional room-centric PMS.
Apaleo’s API-first philosophy is more than a technical choice — it’s a strategic positioning. It drastically reduces integration friction for partners and developers, fostering a fast-growing ecosystem of connected solutions. This openness enables hotels and tech providers to build and extend functionality without dependency on closed vendor roadmaps. Furthermore, Apaleo is the first PMS to introduce an MCP concept, redefining how PMS platforms can act as intelligent hubs for data, automation, and AI-powered communication.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
It’s always a pleasure to work with the Apaleo team, as they consistently seek innovative ways to connect systems natively. Consider exploring their solution to see how it can make a meaningful difference.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
It’s always a pleasure to work with the Apaleo team, as they consistently seek innovative ways to connect systems natively. Consider exploring their solution to see how it can make a meaningful difference.
Pairing the PMS with the right partners will unlock its full potential, allowing you to automate tasks, streamline operations, and create a seamless experience for both staff and guests. Apaleo is a perfect PMS to work with if you are very tech oriented and want the best tools for each area of your operation,
My advice is to first define your property’s specific needs and long-term growth plans when choosing a PMS. Apaleo leverages cutting-edge technology and is designed to suit all types of properties: from serviced apartments to independent hotels and large chains. It offers advanced functionality while remaining easy to set up.
Before your go-live date, you must meticulously design and finalize your entire required technology ecosystem and operational processes.
Since Apaleo is an "Open PMS" that functions as a lean, flexible core, its power comes from integrating with external apps (your chosen tech stack). Do not treat the system migration as a simple swap of one PMS for another. Instead:
Define Your Stack: Determine every single application you need (for Revenue Management, CRM, Upselling, Keyless Entry, etc.) and confirm all integrations are connected, tested, and fully functional.
Map New Processes: Be aware that the move to a highly flexible, open platform may require changing established operational routines. Map out all possible processes—from check-in/out flows to payment handling and accounting schemes—to ensure they align with your new, integrated tech stack before the system goes live.
Thorough preparation of the full tech stack and accompanying processes is the key to successfully leveraging the flexibility and speed of this platform.
If you’re evaluating Apaleo, my key advice would be to spend time exploring the Apaleo Store and ecosystem. The true power of Apaleo lies not just in its PMS core, but in its API-first openness and ever-expanding marketplace of integrated solutions. By carefully selecting complementary tools—whether for guest engagement, revenue management, or operations—you can build a tech stack perfectly tailored to your property’s unique needs.
Also, keep a close eye on Apaleo’s MCP (Marketplace Communication Platform) initiative. It’s a promising direction that could change how systems communicate and automate workflows across your tech stack.
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Support
Unverified
apaleo GmbH has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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