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SiteMinder Guest Engagement (Upselling)
4.8 (140 REVIEWS)
HT Score
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Pau, Jesus, Luis + 132 more experts recommend SiteMinder
Read RecommendationsSiteMinder Guest Engagement (Upselling)
Ranked 4 (out of 63) in Upselling Software
Enhance your guests experience and drive revenue beyond the room
93% recommended by 2621 hotels
Viceroy, Hyatt, Minor Hotels & 2618 others
Bell - AI powered product analyst
I analyzed all of SiteMinder’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like GuestJoy for its ability to enhance guest engagement and generate additional revenue through tailored upselling before and during stays. The software is praised for its user-friendly nature and extensive email automation, which enhance operational efficiency and customer experience. It supports revenue growth through customizable offers and feedback mechanisms that significantly improve TripAdvisor rankings. Critiques include delays in email delivery and occasional issues with system upgrades needing more testing.
Viceroy, Hyatt, Minor Hotels & 2618 others
Read their reviewsWhat Types of Hotels SiteMinder is Popular For
Size
244 | X-Small (1-9 room)
438 | Small (10-24 room)
813 | Mid-Sized (25-74 room)
854 | Large (75-199 room)
546 | X-Large (200+ room)
Country
467 | Thailand
324 | Australia
278 | Spain
170 | United States of America
130 | Malaysia
129 | Mexico
90 | United Kingdom
82 | Indonesia
79 | New Zealand
70 | Vietnam
56 | Portugal
54 | Cambodia
47 | France
44 | Ireland
41 | Germany
40 | Colombia
32 | Philippines
32 | Taiwan
28 | Singapore
27 | China
24 | South Africa
23 | Canada
23 | Estonia
21 | Italy
21 | India
19 | Finland
17 | United Arab Emirates
17 | Laos
16 | Czech Republic
15 | Switzerland
15 | Costa Rica
15 | Hungary
14 | Peru
12 | Chile
12 | Iceland
12 | Sri Lanka
11 | Netherlands
10 | Turkey
10 | Fiji
10 | Austria
10 | Argentina
9 | Latvia
8 | Greece
7 | Morocco
7 | Cyprus
6 | Denmark
6 | Belize
6 | Malta
6 | Ecuador
5 | Romania
5 | Maldives
5 | Uruguay
5 | Sweden
4 | Trinidad and Tobago
4 | Pakistan
4 | Qatar
4 | Andorra
4 | Poland
4 | Egypt
4 | Nigeria
4 | Panama
4 | Uzbekistan
3 | Norway
3 | Zambia
3 | Croatia
3 | Myanmar
3 | Slovenia
3 | Kenya
3 | Hong Kong
3 | Saint Martin (French part)
2 | Samoa
2 | Seychelles
2 | Vanuatu
2 | Georgia
2 | Bangladesh
2 | Namibia
2 | Ukraine
1 | Zimbabwe
1 | Sierra Leone
1 | Nicaragua
1 | Japan
1 | Bahamas
1 | Iran
1 | Guatemala
1 | Honduras
1 | Brazil
1 | Cameroon
1 | Rwanda
1 | Tunisia
1 | Uganda
1 | Mozambique
1 | Belgium
1 | Montenegro
1 | Saudi Arabia
1 | Dominican Republic
1 | Nepal
1 | Papua New Guinea
1 | Oman
1 | Ghana
1 | New Caledonia
1 | Cook Islands
1 | El Salvador
1 | Paraguay
1 | Botswana
Type
1199 | Boutiques
1039 | Resorts
982 | Luxury Hotels
913 | City Center Hotels
800 | Bed & Breakfast & Inns
735 | Airport/Conference Hotels
690 | Limited Service & Budget Hotels
667 | Branded Hotels
377 | Extended Stay & Serviced Apartments
238 | Hostels
194 | Vacation Rentals & Villas
153 | Motels
65 | RV Parks & Campgrounds
54 | Casinos
Region
991 | Asia Pacific
765 | Europe
420 | Oceania
322 | North America
112 | South America
54 | Africa
44 | Middle East
15 | Central America
Category
2653 | Channel Managers
1258 | Booking Engine
325 | Website Design
310 | Rate Shopping
153 | Hotel Metasearch Management Software
140 | Upselling Software
133 | Guest Messaging Software
Didn’t find what you were looking for?
What is SiteMinder?
Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
SiteMinder Guest Engagement (Upselling) is a powerful guest engagement and upselling platform designed to help hoteliers drive additional revenue and enhance guest experiences. This software allows hotels to offer a limitless range of add-ons and customized offerings before and during a guest's stay. With its user-friendly interface and extensive email automation capabilities, it simplifies operational workflows while maximizing upselling opportunities. Tailored offers not only generate extra income but also improve guest satisfaction and feedback, potentially boosting your hotel's reputation on platforms like TripAdvisor. By integrating seamlessly into your current business operations, SiteMinder Guest Engagement (Upselling) supports your revenue growth and elevates overall guest engagement.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of SiteMinder products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
SiteMinder Reviews Analyzed: 119
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
SiteMinder Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by SiteMinder
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
SiteMinder's Provided Description:
"Drive additional revenue with upsell opportunities to your guests. Offer an unlimited range of add-ons and offerings to select from prior-to and during their stay."
FAQs
Capabilities
Revenue beyond the room
Revenue beyond the room
Drive additional revenue with upsell opportunities to your guests. Offer an unlimited range of add-ons and offerings to select from prior-to and during their stay.
Engaging emails
Engaging emails
Create emails with charm and impact, communicating with your guests from pre- to post-stay. Own and grow the relationship, to keep the return visits ticking over.
Personalised Offers
Personalised Offers
Impress your guests and increase chances of conversion with offers custom-made to suit your guests interests, travel situation, and type of stay.
Digital Directory
Digital Directory
Share all your property has to offer guests. Build and easily maintain a digital compendium to inform and inspire guests during their stay.
Rich Reporting
Rich Reporting
Know what’s working at a glance, with simple yet thorough performance reports.
Features
Content Management
4/5 features
Customer Profiles
4/5 features
Guest Communication
4/5 features
Fulfillment & Payments
4/5 features
Analytics/Reporting
4/5 features
Multi-Prop Management
4/5 features
Other
0/1 features
Available Add-ons & Modules
CRM
Hotel CRM & Email Marketing
With Guest Engagement you can be more efficient with digitally-enabled experiences. Be more personalised with every guest from booking to check out.
Guest Surveys
Guest Survey Software
Know how your guests feel with private surveys and enable happy guests to easily leave a review on Tripadvisor or Google.
Upselling
Upselling Software
Reach out to your guests with upsell offers tailored to them before they arrive at your property. Impress and delight your guests with upgrades, services, and products that will enhance their stay with you, all while maximising RevPAR - without your team doing a single thing!
Check-in
Contactless Check-in
Help reduce lines in your reception by having your guests check in from their mobile device. No app required - a faster, safer check-in makes for a happier guest!
Guest Directory
Hotel Guest Apps
Give your guests a convenient way to check in online — with simple ID upload, digital signature, and a Ts & Cs check.
SiteMinder Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, SiteMinder Guest Engagement (Upselling) is the #4 most trending product in the Upselling Software category (out of 63) and the #135 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
SiteMinder Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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SiteMinder Case Studies
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SiteMinder supports Invergarry Hotel’s improved guest experience
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How Villa Italia profited from switching to SiteMinder’s channel manager
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References
"From the front office and reservations, to our revenue, sales and marketing teams, the Hotel App Store can help us to reach all our guests in a more convenient way and guide us towards more efficient customer service."
Melanie Joice Agrimano
Revenue manager @
"The Hotel App Store is a great opportunity to find ready-made solutions we haven't thought of or are unable to find. It has become a trusted marketplace for services that, under normal circumstances, would come with the hassle of extra developments and integrations."
Nuno Sacramento
e-commerce Manager @
"After a competitive review of the world’s leading channel management systems, we chose SiteMinder’s Channel Manager as the product that could provide us with an unmatched competitive edge. It is business critical in today’s rapidly changing distribution landscape to have disparate systems connected via a robust and reliable platform."
Bernd Mauritz
Revenue Systems & Project Manager @
GCH Hotel Group
"The power SiteMinder’s Channel Manager gives to us to access both local and global markets is unsurpassed, and it’s the reason it is the leader in the market today. Supported by the company’s local customer service, SiteMinder’s Channel Manager has empowered our hotel business to increase year-on-year room nights by 45 percent and year-on-year revenue by 33 percent, while significantly reducing the cost of acquiring guests."
Max Herbst
Head of Revenue Management @
DORMERO Hotel Berlin Ku'damm
"SiteMinder’s Channel Manager has given us direct access to new distribution channels through which we can now sell our over-300 rooms. And best of all, the updates from our property management system to those channels works two ways – in real-time – so we can optimize and sell our rooms right up to the last minute without any fear of being overbooked."
José Morilla
Commercial Director @
Casa Palacio Maria Luisa - Jerez
Featured Customers
More Products by SiteMinder
Hotelier Rating
Looking for specific info?
10
Review
Reservations from 50-74 room Bed & Breakfast & Inn in Patong (Thailand)
Verified
7 days ago
When you have on stop sale that easy to do close and open and easy up selling.
Thailand
Thailand
Reservations
Mid-Sized Hotel
10
Good for up selling.
Sales Executive from 100 to 199 room Boutique in Bangkok (Thailand)
Verified
13 days ago
Up sell, support, in sight, easy to understand, easy to use and can work every time every where.
Thailand
Thailand
Sales Executive
Large Hotel
9
I still don’t quite understand as I don’t have any background or knowledge about the system. The support staff provided very good guidance.
Hotel Management from 50-74 room Resort in Bangkok (Thailand)
Verified
16 days ago
In the case that the system has already been sold, I believe I should be able to consult the sales representative directly, as sometimes it might be difficult to contact others whom I’m not familiar with. If the customer does not receive good service from the first contact person, it could affect their trust and confidence. The support team...
Thailand
Thailand
Hotel Management
Mid-Sized Hotel
10
Easy access and seamless booking management and control with SiteMinder.
Sales and Marketing Manager from 50-74 room Boutique in Bangkok (Thailand)
Verified
23 days ago
The Channel Manager system is designed to efficiently manage and control bookings with ease and clarity. It simplifies overall management processes, optimize work efficiency, and makes easier for upsell.
Thailand
Thailand
Sales and Marketing Manager
Mid-Sized Hotel
10
Easy to use. Efficient on upselling and very reliable.
Group director of operation from 500+ room Hostel in
Verified
24 days ago
10
SiteMinder Made Simple
Front office manager from 75-99 room Airport/Conference Hotel in Labuan Island (Malaysia)
Verified
28 days ago
Hat I appreciate most about SiteMinder's Channel Manager is its seamless integration and real-time inventory updates across multiple OTAs. It drastically reduces the risk of overbookings and saves time by automating rate and availability syncs. The intuitive dashboard also makes it easy to manage multiple channels from one place, which is a...
Malaysia
Malaysia
Front office manager
Large Hotel
10
Rate parity
Group GM from 75-99 room Luxury Hotel in Ko Pha-Ngan (Thailand)
Verified
1 months ago
Accountability, good support, fast response, good training, problem solving, reliable, less problem, good communication, good connection, value for money, earn more revenue.
Thailand
Thailand
Group GM
Large Hotel
10
Fast, kind and decisive
Proprietria from 5 to 9 room Hostel in Clovis (United States of America)
Verified
2 months ago
I'm satisfied with Damini is attentiveness; he helped me with my questions. The sales team will contact me to expand the service.
United States of America
United States of America
Proprietria
X-Small Hotel
10
Very satisfied with the support and software
Support from Hostel in Cancelada (Spain)
Verified
2 months ago
The software is quite easy to use, convenient, simple, and well-organized. It integrates well with various businesses, and staff quickly become familiar with its control and management.
Spain
Spain
Support
10
The best ally for your hotel
Revenue manager from 75-99 room Boutique in Cartagena (Colombia)
Verified
8 months ago
Connectivity, simplicity and self-management make it the perfect tool to achieve your goals. This is not all, the human quality and the accompaniment are unsurpassed. You simplified your life with a dynamic connectivity. As complex as your tariff structure is, SiteMinder will make your life easier.
Colombia
Colombia
Revenue manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Siteminder stands out for how seamlessly it connects hotels with the world’s major distribution channels while keeping everything incredibly easy to manage. Their platform feels reliable and built with hoteliers in mind — it simplifies complexity rather than adding to it. Beyond the technology, their customer support team is responsive and genuinely proactive, which makes a big difference in day-to-day operations. It’s a product that delivers both stability and innovation, and that’s not easy to find.
Showing all answers to: "What does this product or service do well?"
Siteminder stands out for how seamlessly it connects hotels with the world’s major distribution channels while keeping everything incredibly easy to manage. Their platform feels reliable and built with hoteliers in mind — it simplifies complexity rather than adding to it. Beyond the technology, their customer support team is responsive and genuinely proactive, which makes a big difference in day-to-day operations. It’s a product that delivers both stability and innovation, and that’s not easy to find.
SiteMinder provides an effective and reliable integration with our PMS, enabling our mutual clients to manage their channels seamlessly and efficiently. We have excellent success stories from shared clients who highlight the platform’s stability and functionality.
A great company providing a really efficient platform for hoteliers. Distribution can be managed in a whole thanks to a responsive Channel manager, offering a connexion to more than 400 OTAs. The other features Siteminder provides have demonstrated their quality worldwide to thousands of hoteliers.
SiteMinder excels in expanding hotel visibility through its extensive distribution network, connecting properties to a wide range of online booking channels. The platform's seamless integration with various systems and platforms, including Duve, streamlines operations and enhances guest experiences.
Our shared comments love the suite of products that SiteMinder offers, and for many hotels, it is a big advantage to limit the number of different vendors and bundle services together. Especially SiteMinders ChannelManager is popular with our customers, and they comment on the connectivity it offers plus the ease of product use
Question:
What differentiates this product or service from the competition?
Answer:
What sets Siteminder apart is how effortless it makes complexity feel. The platform works like a backstage crew at a great show — invisible but essential, ensuring every channel, booking, and rate syncs perfectly. It’s tech that empowers, not overwhelms — and that’s a rare thing in this industry.
Showing all answers to: "What differentiates this product or service from the competition?"
What sets Siteminder apart is how effortless it makes complexity feel. The platform works like a backstage crew at a great show — invisible but essential, ensuring every channel, booking, and rate syncs perfectly. It’s tech that empowers, not overwhelms — and that’s a rare thing in this industry.
The SiteMinder team is highly responsive and professional, with excellent customer service and quick support. Our shared clients are very satisfied with the results and the ease of use of the platform.
The quality of the integration and volume of data that can be exchanged with efficient PMS is for sure a strength that Siteminder is continuously developing. Also the number of OTAs to connect is impressive, as the SLA of their system.
SiteMinder stands out from its competitors with its extensive global distribution network, offering unparalleled reach to online booking channels. Its real-time channel management is highly efficient, ensuring accurate and consistent updates across all platforms. The platform's seamless integration capabilities with various hotel management systems, including specialized ones like Duve, enhance operational efficiency and guest experience.
Offering multiple services into a bundle is a plus for hoteliers who prefer to limit the number of different vendors. Another thing that is positive about SiteMinder is that their team is just excellent to work with. We value to relationship and support they offer in making our shared customers successful. There is no issue they are not willing to pick up to make our customers successful.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Don’t overthink it — just get started. Siteminder is one of those tools that proves its value the moment you begin using it. The setup is smoother than you expect, and once everything’s running, you’ll wonder how you ever managed distribution without it. Invest a bit of time in exploring all the features early on — it’ll pay you back every single day.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Don’t overthink it — just get started. Siteminder is one of those tools that proves its value the moment you begin using it. The setup is smoother than you expect, and once everything’s running, you’ll wonder how you ever managed distribution without it. Invest a bit of time in exploring all the features early on — it’ll pay you back every single day.
If you’re considering SiteMinder, my advice is to fully leverage its seamless integration capabilities with your PMS and other systems. Focus on setting up the Channel Manager properly to ensure real-time updates and maximize revenue opportunities across all your channels. It’s a reliable tool that can significantly streamline your operations and improve your online distribution strategy.
Fantastic tool used by thousands of hotels worldwide, Siteminder has a strong presence, demonstrating the high level of their offer. If you are looking for an all in one distribution tool, probably a great option to put on your list.
our advice to a hotelier considering SiteMinder would be to fully utilize its extensive distribution network to maximize your property's online visibility and booking potential. Leverage SiteMinder's real-time channel management to maintain rate parity and availability accuracy across all platforms. This strategic use of SiteMinder, in conjunction with a guest engagement platform like Duve, can significantly enhance your operational efficiency and elevate the overall guest experience, leading to increased revenue and customer satisfaction.
Every hotel is unique, so before selecting a hotel technology vendor, you will need to do your due diligence and see if this is right for your hotel. Many features can be beneficial, but if not used, they do not add value. Speak to other hotels that use the systems already before committing to a product.
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News
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