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SiteMinder Guest Engagement (Upselling)
4.8 (145 REVIEWS)
HT Score
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Olga, Alain, Mateusz + 147 more experts recommend SiteMinder
Read RecommendationsSiteMinder Guest Engagement (Upselling)
Ranked 4 (out of 64) in Upselling Software
Enhance your guests experience and drive revenue beyond the room
93% recommended by 2714 hotels
Viceroy, Hyatt, Minor Hotels & 2711 others
Bell - AI powered product analyst
I analyzed all of SiteMinder’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
The upselling software from the reviewed brand is a versatile solution designed to manage and optimize hotel bookings, increasing revenue through enhanced guest services. It provides automated and personalized upselling offers that address diverse guest needs, contributing to improved guest satisfaction and streamlined operations. However, users report issues with mapping errors affecting booking integration, which could disrupt seamless upselling opportunities and potentially impact the guest experience.
Viceroy, Hyatt, Minor Hotels & 2711 others
Read their reviewsPartners say
Industry experts recommend GuestJoy for its seamless integration with PMS, enabling hotels to enhance the guest experience from pre-check-in to post-stay feedback. The platform is lauded for its contactless check-in and upselling features, which allow hotels to increase revenue while maintaining high guest satisfaction. GuestJoy's real-time data integration and AI-driven insights make it a powerful tool for personalized upselling, offering a significant advantage in a competitive market.
Olga, Miguel, Aakaash and 25 others
Read their recommendationsWhat Types of Hotels SiteMinder is Popular For
Size
242 | X-Small (1-9 room)
450 | Small (10-24 room)
858 | Mid-Sized (25-74 room)
905 | Large (75-199 room)
559 | X-Large (200+ room)
Country
532 | Thailand
326 | Australia
280 | Spain
173 | United States of America
138 | Malaysia
134 | Mexico
91 | United Kingdom
86 | Indonesia
79 | New Zealand
74 | Vietnam
56 | Portugal
54 | Cambodia
47 | France
46 | Colombia
45 | Ireland
42 | Germany
35 | Taiwan
34 | Philippines
29 | Singapore
28 | China
25 | South Africa
24 | Canada
23 | Estonia
22 | Italy
21 | India
19 | Finland
17 | Laos
16 | Switzerland
16 | United Arab Emirates
16 | Czech Republic
15 | Costa Rica
15 | Peru
15 | Hungary
13 | Chile
12 | Iceland
12 | Sri Lanka
11 | Netherlands
10 | Turkey
10 | Fiji
10 | Austria
10 | Argentina
9 | Latvia
8 | Greece
7 | Morocco
7 | Cyprus
6 | Denmark
6 | Belize
6 | Maldives
6 | Malta
6 | Ecuador
5 | Romania
5 | Uruguay
5 | Sweden
4 | Trinidad and Tobago
4 | Pakistan
4 | Qatar
4 | Andorra
4 | Poland
4 | Egypt
4 | Nigeria
4 | Panama
4 | Uzbekistan
3 | Norway
3 | Zambia
3 | Croatia
3 | Myanmar
3 | Slovenia
3 | Kenya
3 | Hong Kong
3 | Saint Martin (French part)
2 | Samoa
2 | Seychelles
2 | Vanuatu
2 | Georgia
2 | Bangladesh
2 | Namibia
2 | Ukraine
1 | Zimbabwe
1 | Sierra Leone
1 | Nicaragua
1 | Japan
1 | Bahamas
1 | Iran
1 | Guatemala
1 | Honduras
1 | Brazil
1 | Cameroon
1 | Rwanda
1 | Tunisia
1 | Uganda
1 | Mozambique
1 | Belgium
1 | Montenegro
1 | Saudi Arabia
1 | Dominican Republic
1 | Nepal
1 | Papua New Guinea
1 | Oman
1 | Ghana
1 | New Caledonia
1 | Cook Islands
1 | El Salvador
1 | Timor-Leste
1 | Paraguay
1 | Botswana
Type
1263 | Boutiques
1085 | Resorts
1006 | Luxury Hotels
948 | City Center Hotels
831 | Bed & Breakfast & Inns
771 | Airport/Conference Hotels
730 | Limited Service & Budget Hotels
701 | Branded Hotels
381 | Extended Stay & Serviced Apartments
244 | Hostels
202 | Vacation Rentals & Villas
155 | Motels
66 | RV Parks & Campgrounds
56 | Casinos
Region
1081 | Asia Pacific
772 | Europe
422 | Oceania
331 | North America
120 | South America
55 | Africa
43 | Middle East
15 | Central America
Category
2757 | Channel Managers
1314 | Booking Engine
336 | Website Design
333 | Rate Shopping
160 | Hotel Metasearch Management Software
145 | Upselling Software
133 | Guest Messaging Software
Didn’t find what you were looking for?
What is SiteMinder?
Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
SiteMinder Guest Engagement (Upselling) is a powerful guest engagement and upselling platform designed to help hoteliers drive additional revenue and enhance guest experiences. This software allows hotels to offer a limitless range of add-ons and customized offerings before and during a guest's stay. With its user-friendly interface and extensive email automation capabilities, it simplifies operational workflows while maximizing upselling opportunities. Tailored offers not only generate extra income but also improve guest satisfaction and feedback, potentially boosting your hotel's reputation on platforms like TripAdvisor. By integrating seamlessly into your current business operations, SiteMinder Guest Engagement (Upselling) supports your revenue growth and elevates overall guest engagement.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of SiteMinder products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
SiteMinder Reviews Analyzed: 4
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
SiteMinder Expert Recommendations Analyzed: 25
Read expert recommendationsDescription provided by SiteMinder
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
SiteMinder's Provided Description:
"Drive additional revenue with upsell opportunities to your guests. Offer an unlimited range of add-ons and offerings to select from prior-to and during their stay."
FAQs
Capabilities
Revenue beyond the room
Revenue beyond the room
Drive additional revenue with upsell opportunities to your guests. Offer an unlimited range of add-ons and offerings to select from prior-to and during their stay.
Engaging emails
Engaging emails
Create emails with charm and impact, communicating with your guests from pre- to post-stay. Own and grow the relationship, to keep the return visits ticking over.
Personalised Offers
Personalised Offers
Impress your guests and increase chances of conversion with offers custom-made to suit your guests interests, travel situation, and type of stay.
Digital Directory
Digital Directory
Share all your property has to offer guests. Build and easily maintain a digital compendium to inform and inspire guests during their stay.
Rich Reporting
Rich Reporting
Know what’s working at a glance, with simple yet thorough performance reports.
Features
Content Management
4/5 features
Customer Profiles
4/5 features
Guest Communication
4/5 features
Fulfillment & Payments
4/5 features
Analytics/Reporting
4/5 features
Multi-Prop Management
4/5 features
Other
0/1 features
Available Add-ons & Modules
CRM
Hotel CRM & Email Marketing
With Guest Engagement you can be more efficient with digitally-enabled experiences. Be more personalised with every guest from booking to check out.
Guest Surveys
Guest Survey Software
Know how your guests feel with private surveys and enable happy guests to easily leave a review on Tripadvisor or Google.
Upselling
Upselling Software
Reach out to your guests with upsell offers tailored to them before they arrive at your property. Impress and delight your guests with upgrades, services, and products that will enhance their stay with you, all while maximising RevPAR - without your team doing a single thing!
Check-in
Contactless Check-in
Help reduce lines in your reception by having your guests check in from their mobile device. No app required - a faster, safer check-in makes for a happier guest!
Guest Directory
Hotel Guest Apps
Give your guests a convenient way to check in online — with simple ID upload, digital signature, and a Ts & Cs check.
SiteMinder Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, SiteMinder Guest Engagement (Upselling) is the #3 most trending product in the Upselling Software category (out of 64) and the #112 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
SiteMinder Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
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SiteMinder drives 30% booking growth for Batu Karang Lembongan Resort & Spa
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14 West Boutique Hotel streamlines distribution and revenue with SiteMinder’s platform
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Aligned Corporate Residences runs four locations seamlessly with SiteMinder.
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Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20%
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Grupo Premium tackles the challenge of portfolio optimisation with SiteMinder
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Deutsches Haus saves three hours of work every day with SiteMinder
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The office in your pocket: SiteMinder and 3RPMS transform everyday operations at Hotel Hirsch 1783
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Potato Head Suites & Studios enjoys a booking surge of up to 38% thanks to SiteMinder
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Smoky Mountain Resorts finds large-scale business management a breeze with SiteMinder
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City Oasis Inn finds perfect partner with SiteMinder’s smart platform
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SiteMinder supports Invergarry Hotel’s improved guest experience
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Brady Hotels & Apartments gains game-changing support and success with SiteMinder
Melbourne (Australia)
Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings
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The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform
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Payangan (Bali)
How Villa Italia profited from switching to SiteMinder’s channel manager
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Palladium Hotel Group accelerates its growth with SiteMinder
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Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder
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Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder
Dangast (Germany)
Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy
Bilbao (Spain)
SiteMinder helps Hotel Kragemann generate more direct bookings with less effort
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Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.
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References
"From the front office and reservations, to our revenue, sales and marketing teams, the Hotel App Store can help us to reach all our guests in a more convenient way and guide us towards more efficient customer service."
Melanie Joice Agrimano
Revenue manager @
"The Hotel App Store is a great opportunity to find ready-made solutions we haven't thought of or are unable to find. It has become a trusted marketplace for services that, under normal circumstances, would come with the hassle of extra developments and integrations."
Nuno Sacramento
e-commerce Manager @
"After a competitive review of the world’s leading channel management systems, we chose SiteMinder’s Channel Manager as the product that could provide us with an unmatched competitive edge. It is business critical in today’s rapidly changing distribution landscape to have disparate systems connected via a robust and reliable platform."
Bernd Mauritz
Revenue Systems & Project Manager @
GCH Hotel Group
"The power SiteMinder’s Channel Manager gives to us to access both local and global markets is unsurpassed, and it’s the reason it is the leader in the market today. Supported by the company’s local customer service, SiteMinder’s Channel Manager has empowered our hotel business to increase year-on-year room nights by 45 percent and year-on-year revenue by 33 percent, while significantly reducing the cost of acquiring guests."
Max Herbst
Head of Revenue Management @
DORMERO Hotel Berlin Ku'damm
"SiteMinder’s Channel Manager has given us direct access to new distribution channels through which we can now sell our over-300 rooms. And best of all, the updates from our property management system to those channels works two ways – in real-time – so we can optimize and sell our rooms right up to the last minute without any fear of being overbooked."
José Morilla
Commercial Director @
Casa Palacio Maria Luisa - Jerez
Featured Customers
More Products by SiteMinder
Hotelier Rating
Looking for specific info?
10
Good system, but still has room for improvement”
Front office manager from 100 to 199 room Bed & Breakfast & Inn in Bangkok (Thailand)
Verified
10 days ago
I really like how easy SiteMinder is to use and how smoothly it connects with multiple OTAs. The interface is clear and intuitive, which helps save time when managing room availability and rates. It also reduces manual errors and makes daily operations much more efficient.
Thailand
Thailand
Front office manager
Large Hotel
10
Feedback for Direct Booking and Add on Bussiness
Managing Director from 100 to 199 room Boutique in Bang Lamung (Thailand)
Verified
10 days ago
Stable reliable system and good customer support provide easy-to-use, user-friendly experiences and consistent assistance across all services. It has a strategic feature that provides competitive compset analysis.
Thailand
Thailand
Managing Director
Large Hotel
9
Quite convenient
Ecommerce from 500+ room Boutique in Hanoi (Vietnam)
Verified
10 days ago
Channel Management, Automation, Room availability management made easy, Prevent overbooking, Supports optimizing booking conversion rate, Allows easy opening or closing of rooms based on demand.
Vietnam
Vietnam
Ecommerce
X-Large Hotel
9
Channel Manager
Hotel Manager from 50-74 room Branded Hotel in Udon Thani (Thailand)
Verified
1 months ago
Easy to use and quite be stable during used not often for error. Uncomplicated the tool and the security reason also.
Thailand
Thailand
Hotel Manager
Mid-Sized Hotel
10
Review
Reservations from 50-74 room Bed & Breakfast & Inn in Patong (Thailand)
Verified
2 months ago
When you have on stop sale that easy to do close and open and easy up selling.
Thailand
Thailand
Reservations
Mid-Sized Hotel
10
Good for up selling.
Sales Executive from 100 to 199 room Boutique in Bangkok (Thailand)
Verified
2 months ago
Up sell, support, in sight, easy to understand, easy to use and can work every time every where.
Thailand
Thailand
Sales Executive
Large Hotel
9
I still don’t quite understand as I don’t have any background or knowledge about the system. The support staff provided very good guidance.
Hotel Management from 50-74 room Resort in Bangkok (Thailand)
Verified
2 months ago
In the case that the system has already been sold, I believe I should be able to consult the sales representative directly, as sometimes it might be difficult to contact others whom I’m not familiar with. If the customer does not receive good service from the first contact person, it could affect their trust and confidence. The support team...
Thailand
Thailand
Hotel Management
Mid-Sized Hotel
10
Easy access and seamless booking management and control with SiteMinder.
Sales and Marketing Manager from 50-74 room Boutique in Bangkok (Thailand)
Verified
2 months ago
The Channel Manager system is designed to efficiently manage and control bookings with ease and clarity. It simplifies overall management processes, optimize work efficiency, and makes easier for upsell.
Thailand
Thailand
Sales and Marketing Manager
Mid-Sized Hotel
10
Easy to use. Efficient on upselling and very reliable.
Group director of operation from 500+ room Hostel in
Verified
2 months ago
10
SiteMinder Made Simple
Front office manager from 75-99 room Airport/Conference Hotel in Labuan Island (Malaysia)
Verified
2 months ago
Hat I appreciate most about SiteMinder's Channel Manager is its seamless integration and real-time inventory updates across multiple OTAs. It drastically reduces the risk of overbookings and saves time by automating rate and availability syncs. The intuitive dashboard also makes it easy to manage multiple channels from one place, which is a...
Malaysia
Malaysia
Front office manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Powered by unparalleled hotel data and the world’s largest open ecosystem, SiteMinder brings AI technology to redefine guest acquisition, uncover demand opportunities when they emerge and revenue management, putting hotels in demand.
Showing all answers to: "What does this product or service do well?"
Powered by unparalleled hotel data and the world’s largest open ecosystem, SiteMinder brings AI technology to redefine guest acquisition, uncover demand opportunities when they emerge and revenue management, putting hotels in demand.
SiteMinder excels as a hotel distribution and direct-booking platform: a great channel manager that syncs rates, inventory and restrictions in real time across OTAs, GDS and direct channels. Its booking engine, analytics and broad PMS/API integrations scale from independents to large groups, offering strong uptime and commercial reach for hotels.
SiteMinder does a great job simplifying how hotels manage their online distribution. It updates rates and availability instantly across all channels, reduces manual work, prevents overbookings, and helps hotels increase visibility and secure more bookings with far less effort.
SiteMinder excels at providing a stable and reliable channel manager with real-time connection to major OTAs. Inventory and rate updates are pushed quickly, which helps reduce overbookings and pricing errors. The platform is also user-friendly, making it easy for staff to manage distribution without a long onboarding process. The reporting tools offer helpful insights into booking performance and channel mix.
Siteminder stands out for how seamlessly it connects hotels with the world’s major distribution channels while keeping everything incredibly easy to manage. Their platform feels reliable and built with hoteliers in mind — it simplifies complexity rather than adding to it. Beyond the technology, their customer support team is responsive and genuinely proactive, which makes a big difference in day-to-day operations. It’s a product that delivers both stability and innovation, and that’s not easy to find.
Question:
What differentiates this product or service from the competition?
Answer:
SiteMinder enable instant response to demand opportunities, connect hotels to more demand sources, provides real-time updates, empowered with dynamic revenue management and makes it effortless for guests to choose a hotel.
Showing all answers to: "What differentiates this product or service from the competition?"
SiteMinder enable instant response to demand opportunities, connect hotels to more demand sources, provides real-time updates, empowered with dynamic revenue management and makes it effortless for guests to choose a hotel.
SiteMinder’s edge is its massive channel ecosystem and proven scalability: thousands of channel connections, broad PMS and booking-engine integrations, and a marketplace of certified partners. Its hotel-specific focus, emphasis on uptime, global distribution reach and built-in commercial tools make it a great partner to have.
SiteMinder stands out because of its reliable real-time connectivity, wide range of channel partners, and user-friendly interface. It’s built to scale with a hotel’s needs, offers strong integrations, and consistently delivers stable performance, making it a trusted choice compared to many competing channel managers.
SiteMinder stands out because of its large network of OTA and PMS integrations, which gives hotels more flexibility in choosing the tech stack that fits their needs. Its interface is generally faster and more intuitive than many legacy systems, and the reliability of its connections is often stronger. The company also updates the platform regularly, keeping it modern and aligned with evolving distribution needs.
What sets Siteminder apart is how effortless it makes complexity feel. The platform works like a backstage crew at a great show — invisible but essential, ensuring every channel, booking, and rate syncs perfectly. It’s tech that empowers, not overwhelms — and that’s a rare thing in this industry.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
SiteMinder’s teams are passionate about technology and focused on creating solutions that hoteliers find practical and compelling. Working with them is always a rewarding experience. Hoteliers may want to explore SiteMinder’s offerings to see how these solutions can support their business needs.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
SiteMinder’s teams are passionate about technology and focused on creating solutions that hoteliers find practical and compelling. Working with them is always a rewarding experience. Hoteliers may want to explore SiteMinder’s offerings to see how these solutions can support their business needs.
Make sure it integrates tightly with your PMS and key channels, and see how much it can help you with your conversion, distribution and reporting. Get the training and onboarding to maximise and speed up your return.
If you’re considering SiteMinder, take the time to map out which channels matter most to your property and set it up thoughtfully from the start. The platform is powerful, but you’ll get the best results when you actively monitor performance, optimize your channel mix, and use its reporting features to guide decisions.
Make sure to map your room types, rate plans, and restrictions carefully during setup, and take full advantage of the onboarding support team. A clean initial configuration will help you get the most out of SiteMinder’s automation and avoid future syncing issues. Once set up correctly, it becomes a powerful, time-saving tool for your distribution strategy.
Don’t overthink it — just get started. Siteminder is one of those tools that proves its value the moment you begin using it. The setup is smoother than you expect, and once everything’s running, you’ll wonder how you ever managed distribution without it. Invest a bit of time in exploring all the features early on — it’ll pay you back every single day.
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Busy Rooms
Nathan Yorke
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Andris Malahovskis
Sales Manager
@
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Filip Kühnel
Director of Sales
@
HOTELTIME SOLUTIONS
George Titlow
Director of Sales
@
HotelTime Solutions
Adam Walsh
Regional Manager - Europe
@
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Tom Kirkham
Program Lead
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SiteMinder
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Partnerships Manager
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CEO
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