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Knowland
4.6 (64 REVIEWS)
HT Score
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Kanchan, Amanda, John + 20 more experts recommend Cendyn
Read RecommendationsKnowland
Ranked 2 (out of 10) in Meetings & Events Intelligence
Unlock new revenue potential by leveraging the most powerful account-based sales intelligence tool.
90% recommended by 351 hotels
Hyatt, Virgin, Onyx Hospitality Group & 348 others
Bell - AI powered product analyst
I analyzed all of Cendyn’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Knowland offers robust data aggregation and predictive analytics tools, enabling hotels to effectively identify group business opportunities. Users appreciate its ability to streamline prospecting, enhance operational efficiency, and improve client targeting. The tool is noted for its strategic insights into competitor activities, helping to maximize revenue and optimize pricing strategies. Common requests include enhanced contact data accuracy and expanded market coverage for stronger decision-making and customer engagement.
Hyatt, Virgin, Onyx Hospitality Group & 348 others
Read their reviewsWhat Types of Hotels Cendyn is Popular For
Size
14 | X-Small (1-9 room)
8 | Small (10-24 room)
74 | Mid-Sized (25-74 room)
111 | Large (75-199 room)
201 | X-Large (200+ room)
Country
267 | United States of America
31 | France
15 | Canada
11 | Spain
9 | United Kingdom
6 | Italy
5 | South Africa
5 | India
4 | Mexico
4 | Ireland
4 | Australia
3 | United Arab Emirates
3 | Bahrain
2 | Saudi Arabia
2 | Denmark
2 | Switzerland
2 | Thailand
2 | New Zealand
1 | Belgium
1 | Morocco
1 | Greece
1 | Malaysia
1 | Bulgaria
1 | Singapore
1 | Sweden
1 | Cyprus
1 | Kenya
1 | Norway
1 | Myanmar
1 | Netherlands
1 | Japan
1 | Ghana
1 | Korea, South
1 | Qatar
1 | Colombia
1 | Germany
Type
201 | Boutiques
186 | Luxury Hotels
170 | Resorts
162 | Branded Hotels
155 | City Center Hotels
123 | Bed & Breakfast & Inns
116 | Airport/Conference Hotels
91 | Limited Service & Budget Hotels
42 | Casinos
27 | Extended Stay & Serviced Apartments
25 | Hostels
19 | Vacation Rentals & Villas
13 | RV Parks & Campgrounds
9 | Motels
Region
286 | North America
73 | Europe
15 | Asia Pacific
8 | Africa
6 | Oceania
6 | Middle East
1 | South America
Category
171 | Hotel Reservations Software
150 | Booking Engine
64 | Meetings & Events Intelligence
57 | Digital Marketing Agencies
41 | Business Intelligence
39 | Revenue Management Systems
36 | Hotel Metasearch Management Software
27 | Hotel Rate Parity
22 | Hotel CRM & Email Marketing
19 | RFPs & Proposal Management Software
14 | Website Design
8 | Event Management Software
Didn’t find what you were looking for?
What is Cendyn?
Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Knowland is a hospitality sales platform that empowers hoteliers with AI-driven prospecting tools to identify potential clients efficiently and streamline outreach processes. The software is particularly valued for reducing manual efforts in client identification, allowing sales teams to focus more on converting leads into actual business. Its robust filtering capabilities and weekly compset calendar facilitate timely, location-based client engagement. Knowland is designed to optimize sales across groups, meetings, and catering, effectively maximizing profitable revenue by enhancing productivity and improving win rates.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Cendyn products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Cendyn Reviews Analyzed: 27
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Cendyn Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Cendyn
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Cendyn's Provided Description:
"Knowland, powered by the industry’s most comprehensive events database, helps you drive total account revenue. Optimize sales across groups, meetings, and catering with precise data, reducing prospecting time, increasing productivity, and boosting win rates to maximize profitable revenue. Hoteliers using Knowland see an average ROI of 7-10x over the subscription period."
FAQs
Capabilities
Maximize growth with market insights
Maximize growth with market insights
Identify top performers, uncover new business opportunities, and target high-value bookings. Equip your team to make informed, strategic moves that capture market share and boost profitability.
Boost conversions with account insights
Boost conversions with account insights
Tailor your approach using contact info, booking trends, and preferences to personalize proposals, enhance engagement, and close deals faster.
Gain advantage with competitive intelligence
Gain advantage with competitive intelligence
Understand your competitive landscape, uncover performance drivers, and strategize to outpace the competition.
Target the right business at the right time
Target the right business at the right time
Leverage AI-powered custom searches to find high-potential accounts, boosting win rates and maximizing revenue.
Enterprise: Strategic visibility for portfolio-wide growth
Enterprise: Strategic visibility for portfolio-wide growth
Knowland’s Enterprise capability gives above-property teams a unified view of actualized meeting and events data across regions, brands, and markets. This high-level visibility provides Global Sales, Commercial Directors, and Revenue Management teams with clear, filterable data to guide portfolio strategy, plan for growth and acquisitions, support GSO initiatives, and make informed decisions that drive revenue.
Features
Analytics & Reporting
4/5 features
Benchmarking & Compset
4/5 features
Cendyn Reviews Summary
Ease of Use
4.6/5
Customer Support
4.7/5
ROI
4.3/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Knowland is the #2 most trending product in the Meetings & Events Intelligence category (out of 10) and the #44 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Cendyn Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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References
"Since we’ve partnered with Cendyn, we’ve doubled the size of our database. Cendyn has allowed us to really focus and grow our channel mix. We’ve exceeded our goals in the channels most profitable to us."
Josh Herman
Executive Director of Marketing & PR @
Fontainebleau Miami Beach
"Cendyn’s website and CMS services were instrumental in redefining Margaritaville Hotel & Resorts’ online visual identity and brand presence. Their teams really understand how to create an optimal web experience for guests while supporting multiple, complex properties."
Elyse Curtis
Vice President of Hospitality Marketing @
The Omni Grove Park Inn
"Revintel is great for us because it consolidates all of the data from different sources into one platform that we can run many different reports off of, that really assist us in making the right decisions."
Stephanie Wheeler
VP of Revenue Management @
The Boyd Gaming Corporation
"Cendyn is a great product for us. It really helps us figure out what our occupancy will be and what the demand looks like. We use Cendyn’s Guestrev product for our revenue management system. It’s a great dynamic system that looks at all of the different business demands and gives us a great forecast. From there, we’re really able to optimize and figure out the right pricing points and looking at their recommendations to optimize our business."
Stephanie Wheeler
VP of Revenue Management @
The Boyd Gaming Corporation
"Using Guestfolio CRM is simple, but the payoffs on how it improves guest communications and hotel insights have been massive."
Sabrina Donovan
Operations Manager @
Pacific Sands Beach Resort
"Using every element of Guestfolio CRM has enabled us to simplify the whole experience for the guest. It doesn’t just save time for us as a team, it is vital for the guest to improve their overall experience at Nita Lake Lodge."
Joleen Kenney
Operations Manager @
Nita Lake Lodge
"Guestrev had the types of reports we were looking for, including forecasting, on-the-books as well as historical. It's very difficult in the high-end luxury market to convince people to move into that daily rate market so we needed a solution that helps us with that process."
Mary Arcuri
Group Director of Reservations & Revenue @
Ocean House
"We have been using Pegasus Analytics for over a year and find it a great help to understand the key drivers influencing demand and revenue. It has helped our sales team in understanding the booking pattern of key clients, helping us in our 2019 rate and negotiation strategy."
Paul O'Connell
Sales & Marketing Manager @
Clayton Hotel Cork City
"We have used eProposal for so long now, it’s become second nature! It makes everything so much easier for the team. Everything auto-populates so is extremely fast to send out our proposals – the first electronic interaction is fast and seamless which works well for our customers."
Ibrahim Bashir
Assistant Director of Sales @
The Ritz-Carlton, Dubai International Financial Centre
"Partnering with Cendyn was an easy choice. The robust offering of services (eProposal, eMenus, eInsight and digital media) have armed our sales and marketing team with powerful selling tools. eProposal integrates seamlessly with CI/TY, allowing for the creation of highly personalized proposals in minutes, gaining more time to focus on revenue-generation. Plus, Cendyn’s communication suite with real-time alerts ensures no lead is forgotten."
Jason LaCkore
Director of Sales @
JW Marriott Miami Turnberry Resort & Spa
"I love eProposal. I recommend it to hoteliers and event planners responding to RFPs. It’s much easier to get our proposals to the top of the line. When responding to RFPs, speed is everything and eProposal saves us time and gives us the competitive edge."
Katrina Banzon
Complex Director of Sales @
Embassy Suites, Brighton Management, Inc
"I’ve seen lots of companies run their marketing in a silo, but by using Cendyn's CRM and digital marketing services together, it allows us to really direct our efforts to what the data is telling us. We can spend our dollars on what is most effective. It takes the guesswork out of a lot of things. It’s so beneficial to have them integrated together."
Josh Herman
Director of PR & Marketing @
Fontainebleau Miami Beach
"With Cendyn, we see direct, bottom line improvement to our CRM efforts and ability to nurture a repeat client base. Cendyn has performed so quickly, especially in times of need. It’s been a great boom for us."
Ray DeJohn
Director of Sales & Marketing @
Hotel Granduca Houston
"“Our revenue management system is one of the primary factors behind our multi-year run of successes, there are other contributory factors, certainly, but the (guestrev) system clearly helps us support and execute on our strategies."
Jamie Pena
VP of Revenue Strategy & Global Distribution @
Omni Hotels & Resorts
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace
"Since we’ve partnered with Cendyn, we’ve doubled the size of our database. Cendyn has allowed us to really focus and grow our channel mix. We’ve exceeded our goals in the channels most profitable to us."
Josh Herman
Executive Director of Marketing & PR @
Fontainebleau Miami Beach
"The training Cendyn provided was extremely helpful. Our trainer Cassandra did an outstanding job. She took the time to thoroughly answer questions and was very detailed throughout the entire experience. Our product service managers were wonderful, especially Debi. Her patience, ability to guide, assist and just being there to answer questions was fantastic!"
Alicia Favinger
Corporate Newmarket Systems Analyst, Report Specialist @
Valley Forge Casino Resort
"We are delighted with the functionality that Guestfolio offers and are excited with the ability to be able to track our return on investment, as well as being able to track and interact with our clients."
Leigh Jenkins
Sales & Marketing Director @
Chewton Glen Hotel & Spa
"As a Relais & Châteaux property, providing a high quality guest experience at Hotel Wailea is our number one priority. Guestfolio’s personal concierge has helped us anticipate guest needs before they arrive, their pre and post-stay emails have kept us in touch with our clientele, and their surveys have helped us raise our own service standards by providing quick and candid guest feedback."
Christy Stesky
Director of Marketing @
Hotel Wailea
"Guestfolio is always finding a way to make their product as user-friendly as possible for clients and we really appreciate how they are constantly innovating and evolving their product."
Angie Tran
Digital Marketing Manager @
Shangri-La Toronto
"I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in comparison to vendors that we've worked with previously in a similar space."
Eric Gooden
Marketing Manager @
Solara Resort - Bellstar Hotels & Resorts
"In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), these are all turned into opportunities — instead of adjusting myself to follow the brand's cookie-cutter rules, I’m able to talk to my CRS manager as well as the digital agency team to brainstorm and implement our ideas. So I’m very excited about the fact that I have the flexibility and expert support from their team to make things happen."
Michelle Mu
Director of Revenue & Distribution @
Refinery Hotel
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace
"I'm on my ninth year here [at Beach Terrace Inn] and we've been through several digital marketing companies through the process. I have found Travel Tripper's folks to be by far the most innovative...With some of our previous companies, I really felt like we were just an account that they handled. With Travel Tripper, I feel very much that they're invested in our success."
Renier Milan
Vice President of Hotels @
Tobo Investments
"I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in comparison to vendors that we've worked with previously in a similar space."
Eric Gooden
Marketing Manager @
Solara Resort - Bellstar Hotels & Resorts
"In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), these are all turned into opportunities — instead of adjusting myself to follow the brand's cookie-cutter rules, I’m able to talk to my CRS manager as well as the digital agency team to brainstorm and implement our ideas. So I’m very excited about the fact that I have the flexibility and expert support from their team to make things happen."
Michelle Mu
Director of Revenue & Distribution @
Refinery Hotel
"As a market intelligence tool, revcaster gives us a better understanding of a hotel’s competitive set and how we should price position ourselves."
Stefan Wolf
Senior VP, Revenue & Distribution Strategy @
The Posh Phaya Thai
"After a hiccup-free implementation process, we found grouprev to be extremely user-friendly, and saw immediate results."
Kyle Yarbrough
Revenue Manager @
The Hotel at Auburn University & Dixon Conference Center
"It is extremely valuable to us to have one comprehensive platform pulling data company-wide so that we can have a consistent, single source of truth for each property"
Kathleen Cullen
SVP of Revenue and Distribution @
Two Roads Hospitality
Featured Customers
More Products by Cendyn
Hotelier Rating
Looking for specific info?
8
Use Knowland to prospect new and repeat business in the area
Senior Sales Manager from 500+ room Boutique in Norfolk (United States of America)
Verified
12 days ago
I like Knowland the way it is. It helps to prospect new and repeat clients. I can also understand the volume of business being booked at competitors.
United States of America
United States of America
Senior Sales Manager
X-Large Hotel
10
Great Business Intelligence Tool
Director of Sales from 500+ room Branded Hotel in Tampa (United States of America)
Verified
28 days ago
Thank you for the experience! My team and I use Knowland consistently for market Business Intelligence and for feeder city trips.
United States of America
United States of America
Director of Sales
X-Large Hotel
9
DOS it is great for group use
DOS from 500+ room Branded Hotel in Indianapolis (United States of America)
Verified
1 months ago
Knowland provides incredibly useful historical and real-time data that helps us identify qualified group business opportunities. The platform’s analytics tools make it easy to benchmark performance and guide our sales strategy with confidence.
United States of America
United States of America
DOS
X-Large Hotel
10
Easy to Use!
Area Executive Director of Sales from 500+ room Branded Hotel in Milwaukee (United States of America)
Verified
1 months ago
This is an easy to use platform that offers insight into several different areas of business intelligence. I know that I can always find new business by uncovering more layers in Insight/Knowland. This platform offers the ability for a user to build multiple competitor sets, including cities that may compete for similar business. That is cr...
United States of America
United States of America
Area Executive Director of Sales
X-Large Hotel
10
Great to use.
Director of Galas from 500+ room Branded Hotel in Washington DC (United States of America)
Verified
1 months ago
Like all the line details on the lead.
Like the format.
Like the frequency.
Like the variety of the leads.
United States of America
United States of America
Director of Galas
X-Large Hotel
9
One stop shop
Sales Manager from 500+ room Boutique in Washington DC (United States of America)
Verified
1 months ago
What I appreciate most about using your software is the ability to view competitor bookings and gain insights into citywide activity.
United States of America
United States of America
Sales Manager
X-Large Hotel
10
It is the best tool in the industry for seeking meetings, events and business from our local and surrounding competitive set.
VP of Sales from 500+ room Boutique in Reading (United States of America)
Verified
1 months ago
*Site is easy to navigate.
*Support team is super reactive to user needs.
*Data extracted is accurate and precise.
*Easy onboarding process.
United States of America
United States of America
VP of Sales
X-Large Hotel
10
The original AI
DoS from 500+ room Branded Hotel in Tysons Corner (United States of America)
Verified
1 months ago
Who needs AI when you have Knowland??? The amount of data the reports provide is paramount in prospecting and uncovering new clients. When I need data for diving into new markets, Knowland is my go-to!
United States of America
United States of America
DoS
X-Large Hotel
10
Great Finds
Senior Sales Executive from 500+ room Airport/Conference Hotel in Aurora (United States of America)
Verified
1 months ago
Firstly, because of Kasi Sias' customer service, I feel I have a go-to person for questions and best practices. I like the new market search and sub market to be able to home in on my back yard business. I have had a couple of wins based on concentration of Holiday parties.
United States of America
United States of America
Senior Sales Executive
X-Large Hotel
10
Knowland has been an incredible tool for prospecting business!
Sales Manager from 500+ room Boutique in Portland (United States of America)
Verified
1 months ago
I have used Knowland in all of my hotel properties for the past decade. It's user friendly, has a wealth of information and a great tool for prospecting business in the comp set!
United States of America
United States of America
Sales Manager
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Knowland efficiently delivers comprehensive and accurate hotel and event data, enabling smooth automation, improved reporting, and valuable insights through seamless UiPath integration for better business outcomes.
Showing all answers to: "What does this product or service do well?"
Knowland efficiently delivers comprehensive and accurate hotel and event data, enabling smooth automation, improved reporting, and valuable insights through seamless UiPath integration for better business outcomes.
The client delivers the highest quality data to their client base, at scale, serving all of North America and internationally. The company has built a brand that is a well-respected leader in the industry with the ability to consistently deliver results on weekly basis, multiple times per week and process the data in record time! We are privileged to partner with Knowland and team!!!
Knowland's platform is user-friendly and provides accurate, comprehensive data that helps our mutual customers make informed decisions. We recommend Knowland Meeting Intelligence Solutions to any organization seeking to improve their market intelligence and drive success in the events industry.
Question:
What differentiates this product or service from the competition?
Answer:
Knowland stands out by offering highly reliable hospitality data, intuitive tools, and excellent integration capabilities, ensuring faster decision-making, enhanced productivity, and superior automation performance.
Showing all answers to: "What differentiates this product or service from the competition?"
Knowland stands out by offering highly reliable hospitality data, intuitive tools, and excellent integration capabilities, ensuring faster decision-making, enhanced productivity, and superior automation performance.
The quality standards that are in place for the brand are superior to their competitors along with the team's top-tier customer service is best in class! The team's quick responsiveness and detail-oriented nature has allowed us to create efficiencies and add new markets to the program almost instantly, when needed. We love working with our Knowland partners and greatly appreciate their continued partnership and collaboration!
Their customer support is top-notch, always ready to assist with valuable insights tailored to their customers' needs. The partnership has been open and collaborative with the customer always at the center of what we create together.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I highly recommend Knowland to hoteliers looking to boost revenue and visibility. Its accurate data, user-friendly insights, and reliable support make it an excellent tool for growing event business.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I highly recommend Knowland to hoteliers looking to boost revenue and visibility. Its accurate data, user-friendly insights, and reliable support make it an excellent tool for growing event business.
Sign up today! The Knowland team is fabulous and you will get a lot more insight into your hotel or group of locations that can be used for strategic company decisions and growth within the hospitality industry!
This solution will help you gain insight into valuable market data and save you time to build your prospecting list or conduct a thorough win loss analysis on your pipeline when evaluating the competition.
Recommended by
Kanchan Vetal
Associate Software Engineer
@
IGT Solutions
Amanda Anderson
VP of Client Services
@
BestMark
Melissa Jurkoic
CXO
@
Thynk
Kanchan Vetal
Associate Software Engineer
@
IGT Solutions
Amanda Anderson
VP of Client Services
@
BestMark
Melissa Jurkoic
CXO
@
Thynk
Are you a consultant or vendor that recommends Cendyn?
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Cendyn
4 years ago
Cendyn Partners with Oaky to Create an Unparalleled Experience for Hotel Guests
Cendyn
4 years ago
NextGuest Merges with Cendyn - Creates the Largest Scalable CRM & Digital Marketing Provider for the Hospitality Industry
Cendyn
5 years ago
Cendyn Announces Next-Generation Customer Data Platform, Starling
Cendyn
5 years ago
10 New Creative Room Types to Boost Revenue
Cendyn
5 years ago
Audiences: The Most Powerful Segmentation in Hospitality
Cendyn Integrations
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This integration hasn’t been verified by Cendyn yet.
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Support
Unverified
Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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