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Cendyn Proposals
4.6 (19 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Kanchan, Amanda, John + 20 more experts recommend Cendyn
Read RecommendationsCendyn Proposals
Unranked in RFPs & Proposal Management Software
Manage and win more group and event business with vibrant, custom RFP responses that are ready in minutes
90% recommended by 353 hotels
Hyatt, Virgin, Onyx Hospitality Group & 350 others
What is Cendyn?
Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Cendyn Proposals is a comprehensive request for proposal (RFP) management and sales enablement platform for the hospitality industry. The software streamlines the RFP response process by enabling sales managers to create personalized, media-rich proposals in minutes. Users can stand out with web-based microsites tailored to their brand and each RFP, thus accelerating group sales. The tool allows for quick builds using pre-defined descriptive content blocks and commonly used files, videos, and floor plans, enabling the creation of stylish, impactful proposals with ease.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Cendyn products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Cendyn Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Cendyn Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Cendyn
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Cendyn's Provided Description:
"Cendyn Proposals streamlines RFP responses, enabling sales managers to create personalized, media-rich proposals in minutes. Stand out with web-based microsites tailored to your brand and each RFP, accelerating group sales. Build quickly on the fly by using pre-defined descriptive content blocks and commonly used files, videos, and floor plans to generate stylish proposals quickly and easily."
FAQs
Capabilities
Build quickly on the fly
Build quickly on the fly
Seize first-responder advantage and dramatically increase group bookings by replying to RFPs in minutes. From anywhere, you can easily add pre-designed descriptive overviews, floor plans, menus and detailed specifics of your meeting and event facilities.
Personalize your proposal
Personalize your proposal
Tailor each sales proposal based on the recipient, use native language or even use compelling video content to help you stand out from your competitors. Automatically embed your food and beverage with Cendyn Catering. Visually tell a story so your client can picture their event at your hotel!
Real-time notifications
Real-time notifications
Inbox alerts notify you the moment a prospect opens your Cendyn Proposals, allowing you to reach out directly while the event is top of mind.
Multiple integrations to Sales & Catering systems
Multiple integrations to Sales & Catering systems
Through multiple integrations with the leading sales & catering applications, ‘rates and dates’ are instantly and accurately published to your proposal. Saving time and reducing errors, you can then focus your time on customizing and personalizing each bid.
Features
Proposals, Contracts & Signatures
4/5 features
Online Bookings
4/5 features
Payments & Invoicing
4/5 features
Content Management
4/5 features
CRM & Messaging
4/5 features
Notifications
4/5 features
Other
0/1 features
Cendyn Reviews Summary
Ease of Use
4.4/5
Customer Support
4.5/5
ROI
4.2/5
Implementation
4.3/5
Recommended by
Achievements
This vendor's trending score is rising, Cendyn Proposals is the #8 most trending product in the RFPs & Proposal Management Software category (out of 23) and the #228 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Cendyn Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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References
"Since we’ve partnered with Cendyn, we’ve doubled the size of our database. Cendyn has allowed us to really focus and grow our channel mix. We’ve exceeded our goals in the channels most profitable to us."
Josh Herman
Executive Director of Marketing & PR @
Fontainebleau Miami Beach
"Cendyn’s website and CMS services were instrumental in redefining Margaritaville Hotel & Resorts’ online visual identity and brand presence. Their teams really understand how to create an optimal web experience for guests while supporting multiple, complex properties."
Elyse Curtis
Vice President of Hospitality Marketing @
The Omni Grove Park Inn
"Revintel is great for us because it consolidates all of the data from different sources into one platform that we can run many different reports off of, that really assist us in making the right decisions."
Stephanie Wheeler
VP of Revenue Management @
The Boyd Gaming Corporation
"Cendyn is a great product for us. It really helps us figure out what our occupancy will be and what the demand looks like. We use Cendyn’s Guestrev product for our revenue management system. It’s a great dynamic system that looks at all of the different business demands and gives us a great forecast. From there, we’re really able to optimize and figure out the right pricing points and looking at their recommendations to optimize our business."
Stephanie Wheeler
VP of Revenue Management @
The Boyd Gaming Corporation
"Using Guestfolio CRM is simple, but the payoffs on how it improves guest communications and hotel insights have been massive."
Sabrina Donovan
Operations Manager @
Pacific Sands Beach Resort
"Using every element of Guestfolio CRM has enabled us to simplify the whole experience for the guest. It doesn’t just save time for us as a team, it is vital for the guest to improve their overall experience at Nita Lake Lodge."
Joleen Kenney
Operations Manager @
Nita Lake Lodge
"Guestrev had the types of reports we were looking for, including forecasting, on-the-books as well as historical. It's very difficult in the high-end luxury market to convince people to move into that daily rate market so we needed a solution that helps us with that process."
Mary Arcuri
Group Director of Reservations & Revenue @
Ocean House
"We have been using Pegasus Analytics for over a year and find it a great help to understand the key drivers influencing demand and revenue. It has helped our sales team in understanding the booking pattern of key clients, helping us in our 2019 rate and negotiation strategy."
Paul O'Connell
Sales & Marketing Manager @
Clayton Hotel Cork City
"We have used eProposal for so long now, it’s become second nature! It makes everything so much easier for the team. Everything auto-populates so is extremely fast to send out our proposals – the first electronic interaction is fast and seamless which works well for our customers."
Ibrahim Bashir
Assistant Director of Sales @
The Ritz-Carlton, Dubai International Financial Centre
"Partnering with Cendyn was an easy choice. The robust offering of services (eProposal, eMenus, eInsight and digital media) have armed our sales and marketing team with powerful selling tools. eProposal integrates seamlessly with CI/TY, allowing for the creation of highly personalized proposals in minutes, gaining more time to focus on revenue-generation. Plus, Cendyn’s communication suite with real-time alerts ensures no lead is forgotten."
Jason LaCkore
Director of Sales @
JW Marriott Miami Turnberry Resort & Spa
"I love eProposal. I recommend it to hoteliers and event planners responding to RFPs. It’s much easier to get our proposals to the top of the line. When responding to RFPs, speed is everything and eProposal saves us time and gives us the competitive edge."
Katrina Banzon
Complex Director of Sales @
Embassy Suites, Brighton Management, Inc
"I’ve seen lots of companies run their marketing in a silo, but by using Cendyn's CRM and digital marketing services together, it allows us to really direct our efforts to what the data is telling us. We can spend our dollars on what is most effective. It takes the guesswork out of a lot of things. It’s so beneficial to have them integrated together."
Josh Herman
Director of PR & Marketing @
Fontainebleau Miami Beach
"With Cendyn, we see direct, bottom line improvement to our CRM efforts and ability to nurture a repeat client base. Cendyn has performed so quickly, especially in times of need. It’s been a great boom for us."
Ray DeJohn
Director of Sales & Marketing @
Hotel Granduca Houston
"“Our revenue management system is one of the primary factors behind our multi-year run of successes, there are other contributory factors, certainly, but the (guestrev) system clearly helps us support and execute on our strategies."
Jamie Pena
VP of Revenue Strategy & Global Distribution @
Omni Hotels & Resorts
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace
"Since we’ve partnered with Cendyn, we’ve doubled the size of our database. Cendyn has allowed us to really focus and grow our channel mix. We’ve exceeded our goals in the channels most profitable to us."
Josh Herman
Executive Director of Marketing & PR @
Fontainebleau Miami Beach
"The training Cendyn provided was extremely helpful. Our trainer Cassandra did an outstanding job. She took the time to thoroughly answer questions and was very detailed throughout the entire experience. Our product service managers were wonderful, especially Debi. Her patience, ability to guide, assist and just being there to answer questions was fantastic!"
Alicia Favinger
Corporate Newmarket Systems Analyst, Report Specialist @
Valley Forge Casino Resort
"We are delighted with the functionality that Guestfolio offers and are excited with the ability to be able to track our return on investment, as well as being able to track and interact with our clients."
Leigh Jenkins
Sales & Marketing Director @
Chewton Glen Hotel & Spa
"As a Relais & Châteaux property, providing a high quality guest experience at Hotel Wailea is our number one priority. Guestfolio’s personal concierge has helped us anticipate guest needs before they arrive, their pre and post-stay emails have kept us in touch with our clientele, and their surveys have helped us raise our own service standards by providing quick and candid guest feedback."
Christy Stesky
Director of Marketing @
Hotel Wailea
"Guestfolio is always finding a way to make their product as user-friendly as possible for clients and we really appreciate how they are constantly innovating and evolving their product."
Angie Tran
Digital Marketing Manager @
Shangri-La Toronto
"I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in comparison to vendors that we've worked with previously in a similar space."
Eric Gooden
Marketing Manager @
Solara Resort - Bellstar Hotels & Resorts
"In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), these are all turned into opportunities — instead of adjusting myself to follow the brand's cookie-cutter rules, I’m able to talk to my CRS manager as well as the digital agency team to brainstorm and implement our ideas. So I’m very excited about the fact that I have the flexibility and expert support from their team to make things happen."
Michelle Mu
Director of Revenue & Distribution @
Refinery Hotel
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace
"I'm on my ninth year here [at Beach Terrace Inn] and we've been through several digital marketing companies through the process. I have found Travel Tripper's folks to be by far the most innovative...With some of our previous companies, I really felt like we were just an account that they handled. With Travel Tripper, I feel very much that they're invested in our success."
Renier Milan
Vice President of Hotels @
Tobo Investments
"I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in comparison to vendors that we've worked with previously in a similar space."
Eric Gooden
Marketing Manager @
Solara Resort - Bellstar Hotels & Resorts
"In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), these are all turned into opportunities — instead of adjusting myself to follow the brand's cookie-cutter rules, I’m able to talk to my CRS manager as well as the digital agency team to brainstorm and implement our ideas. So I’m very excited about the fact that I have the flexibility and expert support from their team to make things happen."
Michelle Mu
Director of Revenue & Distribution @
Refinery Hotel
"As a market intelligence tool, revcaster gives us a better understanding of a hotel’s competitive set and how we should price position ourselves."
Stefan Wolf
Senior VP, Revenue & Distribution Strategy @
The Posh Phaya Thai
"After a hiccup-free implementation process, we found grouprev to be extremely user-friendly, and saw immediate results."
Kyle Yarbrough
Revenue Manager @
The Hotel at Auburn University & Dixon Conference Center
"It is extremely valuable to us to have one comprehensive platform pulling data company-wide so that we can have a consistent, single source of truth for each property"
Kathleen Cullen
SVP of Revenue and Distribution @
Two Roads Hospitality
Featured Customers
More Products by Cendyn
Hotelier Rating
Looking for specific info?
10
Great to use.
Director of Galas from 500+ room Branded Hotel in Washington DC (United States of America)
Verified
2 months ago
Like all the line details on the lead.
Like the format.
Like the frequency.
Like the variety of the leads.
United States of America
United States of America
Director of Galas
X-Large Hotel
10
Review
Sales Manager from 200 to 499 room Bed & Breakfast & Inn in Deerfield (United States of America)
Verified
3 months ago
Receiving weekly comp set reports. Running reporting to create target account lists. Being able to get granular on accounts and also when searching. Specifying your search results to get the most out of the process. Easily responding to RFPs and tracking progress on them.
United States of America
United States of America
Sales Manager
X-Large Hotel
10
Business intelligence and RFP
Head of Sales from 25-49 room Boutique in Suresnes (France)
Verified
3 months ago
The team is efficient and very helpful and give good recommendation. I can rely on our dedicated team taking care of my account.
France
France
Head of Sales
Mid-Sized Hotel
10
Sales Manager
Sales Manager from 200 to 499 room Bed & Breakfast & Inn in San Diego (United States of America)
Verified
3 months ago
I enjoy being able to see what companies are booking and what locations they are selecting. It also allows me to see what new clients I can approach.
United States of America
United States of America
Sales Manager
X-Large Hotel
6
It does not work properly
excecutive meeting manager from 200 to 499 room Bed & Breakfast & Inn in Jersey City (United States of America)
Verified
3 months ago
The web design is the only thing I like with this system. The use of color and design is great.
United States of America
United States of America
excecutive meeting manager
X-Large Hotel
10
Seamless, reliable, and user-friendly solutions that save time and boost bookings
Sales Manager from 500+ room Branded Hotel in Houston (United States of America)
Verified
3 months ago
Cendyn’s Booking Engine and Hotel Reservations Software have made managing reservations so much easier with a smooth and intuitive interface. The automation has reduced manual errors, improved efficiency, and helped us capture more direct bookings. The RFP & Proposal Management Software has been a real game-changer, it eliminates the endles...
United States of America
United States of America
Sales Manager
X-Large Hotel
8
Experience with Cendyn
Group Sales Manager from 500+ room Branded Hotel in Tampa (United States of America)
Verified
3 months ago
The Hotel CRM allows us to centralize guest and account data, segment contacts, and automate follow-ups, which helps strengthen relationships and drive repeat business. It’s intuitive, and the integration with other systems makes it easy to track every interaction from lead to post-stay. Their Email Marketing platform is equally powerful pe...
United States of America
United States of America
Group Sales Manager
X-Large Hotel
10
Efficient and Speed
Sales Manager from 200 to 499 room Bed & Breakfast & Inn in Orlando (United States of America)
Verified
3 months ago
Since much of the content (boilerplate terms, amenities, photos, etc.) is preloaded, proposals can be generated in minutes instead of hours.
United States of America
United States of America
Sales Manager
X-Large Hotel
8
Outstanding customer support
Reservations Manager from 200 to 499 room Boutique in Copenhagen (Denmark)
Verified
2 years ago
- Customer support - very personalised and close relationship with our account manager. She also helped us through a difficult training period through Covid-19 where new employees had to stand in to handle the system. - Once one is used to using RVNG - it has nice features and easy to navigate in. The sales reports are very useful.
Denmark
Denmark
Reservations Manager
X-Large Hotel
9
Quick service
dos from 75-99 room Limited Service & Budget Hotel in Cary (United States of America)
Verified
3 years ago
It was great on one email Anurag took initiative to help and before 24 hours my problem was solved. Thank you.
United States of America
United States of America
dos
Large Hotel
- 1
- 2
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Cendyn will help you to organize your data and communication with your leads turning them to guests. Get a centralised view of customer data with tools to take action, with real time insights on each guest so you can measure their value and make smarter decisions
Showing all answers to: "What does this product or service do well?"
Cendyn will help you to organize your data and communication with your leads turning them to guests. Get a centralised view of customer data with tools to take action, with real time insights on each guest so you can measure their value and make smarter decisions
We are integrating with eProposal as it perfectly complements our product offering. I know already it is going to be a huge hit with our customers! I can barely contain my excitement as we get close to rolling it out. Look out world...Oracle & Cendyn have big plans!!
The Cendyn Solution suite works in combination with the Oracle Hospitality Solution Suite to deliver the best set of solutions and next generation technology to improve guest experiences. Cendyn offers great Hotel CRM solutions curated to deliverer under the most demanding environments.
Cendyn is a worldwide reference in the Hospitality Marketing, e-Marketing, CRM and other key areas for the Hospitality Industry. Oracle Hospitality has a long standing relationship with Cendyn in building integration to these suite of products.
Sales and marketers work so hard to generate interest - and when prospects are finally ready to buy, too many hotels send them complex, hard to read, proposals that actually make it harder to make a decision. Cendyn's eProposal helps hoteliers to make an amazing first impression. This product allows hotels to present themselves visually and has components that make the decision process easier for their buyers. It is a big competitive difference.
Question:
What differentiates this product or service from the competition?
Answer:
With a focus on integrated hotel CRM, hotel sales, and revenue strategy technology platforms, Cendyn drives sales, marketing, and revenue performance for tens of thousands of hotels across the globe. The Cendyn Hospitality Cloud offers a complete set of software services for the industry, aligning marketing, sales, and revenue teams to optimize their strategies and drive performance and loyalty across their business units.
Showing all answers to: "What differentiates this product or service from the competition?"
With a focus on integrated hotel CRM, hotel sales, and revenue strategy technology platforms, Cendyn drives sales, marketing, and revenue performance for tens of thousands of hotels across the globe. The Cendyn Hospitality Cloud offers a complete set of software services for the industry, aligning marketing, sales, and revenue teams to optimize their strategies and drive performance and loyalty across their business units.
We are pleased as punch in our dealings with Cendyn! In addition to having a terrific product in eProposal, they are also a great partner! They are responsive, engaging, and enthusiastic, all traits that make it extremely welcoming to continue a long partnership!
Cendyn is well established player with great partners and integrations such as Oracle Hospitality. The company and their team are both very innovate and customer focused, it is always a pleasure to work with the Cendyn team.
Cendyn is a large corporation with a solid experience and global footprint, this provides customers with the reassurance that they technology investments are in good hands.
Cendyn responds fast and has been working with Oracle Hospitality in multiple innovative initiatives.
The product itself helps hotels stand apart from all their competitors - but there is an add on - eMenus - that really helps to enable the buying process. Most hotels send you tons of pdfs for your banquet menus - they are confusing and overwhelming - and you, as the buyer cannot really do anything without getting a salesperson on the phone to help you figure it all out. Buyers want to be able to explore more on their own - and this tool allows them to do that! They can put their entire menu together, get real costs, make their own tweaks - on their own schedule. It is easy to use - gives buyers what they want and saves salespeople a lot of time. The whole experience is far superior to anything else currently in the marketplace.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Your guests are unique. Their passions, journeys, and personality traits push them beyond easily defined demographics. In the age of “customer-first” and machine learning, guests expect hotels to service and communicate based on subtle nuances and details. Guests expect these messages in the channels they prefer and will ignore messages that don’t resonate or that appear irrelevant, tone-deaf, or untargeted.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Your guests are unique. Their passions, journeys, and personality traits push them beyond easily defined demographics. In the age of “customer-first” and machine learning, guests expect hotels to service and communicate based on subtle nuances and details. Guests expect these messages in the channels they prefer and will ignore messages that don’t resonate or that appear irrelevant, tone-deaf, or untargeted.
My advice is to anyone considering working with Cendyn or using their products is...do it!! Use their products...they will help you improve your business and delight your customers. Partner with them Cendyn...the team makes it a positive, winning experience!
Cendyn is a strong player and has a wide set of solutions. Cendyn has partnered with Oracle Hospitality during many years and has a very strong knowledge of the industry demand. This allows them to be at the front end of their breed.
Cendyn should be on your short list of potential candidates if your hotel is looking for a proven and innovative solution for your hotel. We have a long standing relationships with Cendyn and we keep evolving in our partnerships to bring more innovative solution to the market together.
Get it in place today! It will make your life easier but more importantly, your buyers will appreciate that you are giving them an experience that THEY want. Make sure your team is well trained on how to use it, spend time up front setting it up right and then enjoy the long lasting benefits!
Recommended by
Nikolay Lazarov
Integraton Manager
@
Clock Software
Liz Brucker
Manager, Oracle Hospitality Product Management
@
Oracle Hospitality
Fabricio Titiro
Principal - Partnerships
@
Oracle Hospitality
Fabricio Titiro
Director of Hospitality Partnerships
@
Oracle Hospitality
Holly Zoba
Principal
@
Scout Simply
Nikolay Lazarov
Integraton Manager
@
Clock Software
Liz Brucker
Manager, Oracle Hospitality Product Management
@
Oracle Hospitality
Fabricio Titiro
Principal - Partnerships
@
Oracle Hospitality
Fabricio Titiro
Director of Hospitality Partnerships
@
Oracle Hospitality
Holly Zoba
Principal
@
Scout Simply
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Cendyn and Pegasus to Merge
Cendyn
4 years ago
Coco Collection Selects Cendyn to Power their CRM and Loyalty Programs
Cendyn
4 years ago
Worldline Partners with Cendyn to Enhance Online Payment Capabilities in the Hospitality Industry
Cendyn
4 years ago
Cendyn Partners with Oaky to Create an Unparalleled Experience for Hotel Guests
Cendyn
4 years ago
NextGuest Merges with Cendyn - Creates the Largest Scalable CRM & Digital Marketing Provider for the Hospitality Industry
Cendyn
5 years ago
Cendyn Announces Next-Generation Customer Data Platform, Starling
Cendyn
5 years ago
10 New Creative Room Types to Boost Revenue
Cendyn
5 years ago
Audiences: The Most Powerful Segmentation in Hospitality
Cendyn Integrations
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Support
Unverified
Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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