GuestRevu

4.7 (349 REVIEWS)

HTR Score icon
HT Score  
94 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Ana Carolina, Logan, Sílvia + 26 more experts recommend GuestRevu

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Ranked 3 (out of 58) in Reputation Management

2025 Finalist HotelTechAwards

Hoteliers voted GuestRevu as the #2 Reputation Management provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Quickly and easily gather feedback from your guests and actively manage your online reputation

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Bell avatar Bell - AI powered product analyst

I analyzed all of GuestRevu’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

GuestRevu stands out as a comprehensive reputation management tool in the hotel industry, particularly for its seamless integration with platforms like TripAdvisor and Google. Users praise its ability to consolidate reviews, provide AI-generated response suggestions, and automate feedback analysis, which enhance operational efficiency. However, areas for improvement include AI response customization and expanding integrations with more property management systems. Overall, it boosts guest satisfaction, enhances operational efficiency, and aids in maintaining a positive online presence.

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Mint Hotels, Code Pod Hostels, Providence Hospitality & 467 others

Read their reviews

Partners say

Industry experts recommend GuestRevu for its exceptional reputation management capabilities in the hospitality sector. Its integration with major platforms and user-friendly interface simplifies the guest feedback process, delivering powerful analytics and customizable surveys that improve guest experience. The independent ownership and AI-driven features highlight its innovative approach. GuestRevu's distinguished team ensures that every interaction is tailored to enhance hotel operations effectively.

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Ana Carolina, Logan, Sílvia and 22 others

Read their recommendations

What Types of Hotels GuestRevu is Popular For

Size

62 | X-Small (1-9 room)

121 | Small (10-24 room)

187 | Mid-Sized (25-74 room)

114 | Large (75-199 room)

49 | X-Large (200+ room)

Country

256 | South Africa

97 | United Kingdom

29 | United States of America

17 | Kenya

11 | Botswana

10 | Zimbabwe

8 | Canada

7 | Zambia

6 | Tanzania

5 | Ireland

5 | Thailand

4 | Uganda

4 | France

4 | Indonesia

4 | Namibia

3 | Malawi

3 | Mexico

3 | Maldives

3 | Australia

3 | Cambodia

3 | India

3 | Switzerland

3 | Romania

2 | Poland

2 | Netherlands

2 | Greece

2 | Mozambique

2 | Seychelles

2 | Germany

2 | Spain

2 | Italy

1 | Sri Lanka

1 | Saint Vincent and the Grenadines

1 | Denmark

1 | Israel

1 | New Zealand

1 | Nigeria

1 | Ghana

1 | Malta

1 | Iceland

1 | Congo (Brazzaville)

1 | Cyprus

1 | Belgium

1 | Japan

1 | Virgin Islands, U.S.

1 | Bangladesh

1 | Sierra Leone

1 | Antigua and Barbuda

Type

267 | Luxury Hotels

238 | Boutiques

216 | Bed & Breakfast & Inns

179 | Resorts

146 | Airport/Conference Hotels

115 | Branded Hotels

95 | Limited Service & Budget Hotels

83 | City Center Hotels

45 | Extended Stay & Serviced Apartments

22 | Hostels

19 | RV Parks & Campgrounds

13 | Casinos

13 | Vacation Rentals & Villas

5 | Motels

Region

326 | Africa

129 | Europe

40 | North America

21 | Asia Pacific

4 | Oceania

3 | Central America

1 | Middle East

Category

474 | Guest Survey Software

349 | Reputation Management

What is GuestRevu?

Founded in 2014 | Headquarters in United Kingdom | 22 employees
GuestRevu is a reputation management software designed for the hospitality industry. It consolidates online reviews from multiple platforms, providing insightful analytics that enhance guest experiences. The platform boosts online visibility by increasing review volume and offers survey and feedback tools for quick service recovery, leading to operational efficiency and cost savings. GuestRevu integrates with various systems to offer a seamless experience, helping hoteliers make data-driven decisions to meet and exceed guest expectations. Its automated processes save time, allowing professionals to focus on improving service quality and growing revenue.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of GuestRevu products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by GuestRevu

FAQs

Capabilities

All your online reviews in one place

Respond to reviews with ease

Sentiment analysis

Track trends across multiple review sites

Set targets & milestones

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Available Add-ons & Modules

AI-powered management responses

Reputation Management
With GuestRevu’s AI Management Response Tool, you can generate high-quality, personalised replies in seconds — ensuring your guests feel heard while freeing up your team’s valuable time. • Unique AI-generated responses for each review • Customise the default tone & set property-specific instructions for GuestRevu AI • Quickly translate responses into the review’s language • Regenerate each response up to three times • Edit and refine AI-generated responses before posting

PREMIUM ADD-ON

GuestRevu Reviews Summary

4.7
Excellent
Ease of Use
4.6/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, GuestRevu is the #4 most trending product in the Reputation Management category (out of 58) and the #130 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

GuestRevu has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted GuestRevu as the #2 Reputation Management provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
94 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

GuestRevu Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestRevu Average GuestRevu

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3

Success Stories

8

References

15

Featured Customers

More Products by GuestRevu

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GuestRevu Reviews

Hotelier Rating

Excellent
295
Very Good
29
Average
18
Poor
6
Terrible
1

Property Size

  • X-Small (38)
  • Small (79)
  • Mid-Sized (120)
  • Large (69)
  • X-Large (28)

Country

  • South Africa
    South Africa
    (151)
  • United Kingdom
    United Kingdom
    (73)
  • United States of America
    United States of America
    (18)
  • Kenya
    Kenya
    (11)
  • Botswana
    Botswana
    (6)
  • Canada
    Canada
    (5)
  • Tanzania
    Tanzania
    (4)
  • Ireland
    Ireland
    (4)
  • Cambodia
    Cambodia
    (3)
  • Indonesia
    Indonesia
    (3)
  • Thailand
    Thailand
    (3)
  • Mexico
    Mexico
    (3)
  • France
    France
    (3)
  • Australia
    Australia
    (3)
  • Zambia
    Zambia
    (3)
  • Namibia
    Namibia
    (3)
  • Switzerland
    Switzerland
    (3)
  • Uganda
    Uganda
    (2)
  • Greece
    Greece
    (2)
  • Spain
    Spain
    (2)
  • Poland
    Poland
    (2)
  • Italy
    Italy
    (2)
  • Malawi
    Malawi
    (2)
  • Zimbabwe
    Zimbabwe
    (2)
  • Romania
    Romania
    (2)
  • Seychelles
    Seychelles
    (2)
  • Antigua and Barbuda
    Antigua and Barbuda
    (1)
  • Sri Lanka
    Sri Lanka
    (1)
  • Cyprus
    Cyprus
    (1)
  • Belgium
    Belgium
    (1)
  • Japan
    Japan
    (1)
  • Mozambique
    Mozambique
    (1)
  • Ghana
    Ghana
    (1)
  • Maldives
    Maldives
    (1)
  • India
    India
    (1)
  • Bangladesh
    Bangladesh
    (1)
  • Congo (Brazzaville)
    Congo (Brazzaville)
    (1)
  • Germany
    Germany
    (1)
  • Virgin Islands, U.S.
    Virgin Islands, U.S.
    (1)
  • Sierra Leone
    Sierra Leone
    (1)

Region

  • North America
    North America
    (26)
  • Europe
    Europe
    (96)
  • Asia Pacific
    Asia Pacific
    (14)
  • Oceania
    Oceania
    (3)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (190)
8

Excellent for controlling and monitoring controllable aspects of business

General Manager from 10 to 24 room Bed & Breakfast & Inn in Tyn-y-Groes (United Kingdom)

Verified
4 days ago
AI for answering reviews shortens time needed, accurate measures of scores.
Country United Kingdom
General Manager
Small Hotel
8

Great Reputation Management System

FD from 100 to 199 room Boutique in Bangkok (Thailand)

Verified
4 days ago
System is straightforward to use. The AI features are useful for both analysis as well as AI generated Review Responses. The team is great.
Country Thailand
FD
Large Hotel
10

Great service & tool

Lodge owner from 5 to 9 room Luxury Hotel in Bergville (South Africa)

Verified
4 days ago
We love Guest Revu because it gives guests a chance to point out any negative issues before they make them public. Most times the issues can be dealt with directly then they do not vent these issues on public platforms.
Country South Africa
Lodge owner
X-Small Hotel
10

The guest survey app made sharing feedback effortless.

Reservationist from 10 to 24 room Boutique in Velddrif (South Africa)

Verified
5 days ago
The clients personal comments & memories :) It is great feeling to see how happy the clients are & it is quite satisfying to see the great reviews.
Country South Africa
Reservationist
Small Hotel
10

One of the best out there

Business Support Manager - Hotels & Inns from 50-74 room Boutique in Wilmslow (United Kingdom)

Verified
6 days ago
Easy to use, easy to set up, good support function, easy to amend as your business evolves, easy for guests to use as well.
Country United Kingdom
Business Support Manager - Hotels & Inns
Mid-Sized Hotel
10

Easy to access - quick to respond - efficient for guest use

Resort Manager from 50-74 room Resort in Stellenbosch (South Africa)

Verified
6 days ago
Easy to pull reports, replied to guest response, feedback to guest easy.
Country South Africa
Resort Manager
Mid-Sized Hotel
8

Fun and easy to use

Director from 50-74 room Bed & Breakfast & Inn in Balaclava

Verified
6 days ago
Very intuitive and straightforward user interface. Customer service is also outstanding; prompt, precise (and friendly). It's a pleasure working with them.
Director
Mid-Sized Hotel
10

Reputation management on steroids

Director of Sales from 200 to 499 room Bed & Breakfast & Inn in Vancouver (Canada)

Verified
7 days ago
We’re an independent hotel with a small, agile team, so keeping up with every bit of guest feedback used to be a real challenge. It sometimes hurt our reputation online. Since we started using GuestRevu, the number of guest reviews without a reply has dropped dramatically, and our reputation scores have improved a lot. It’s super easy to u...
Country Canada
Director of Sales
X-Large Hotel
10

GuestRevu - Guest relations

from 10 to 24 room Luxury Hotel in Cullinan (South Africa)

Verified
7 days ago
1. Great way to get feedback from guests and improve on guest experiences. 2. Giving the establishments the opportunity to engage in good competition among similar properties
Country South Africa
Small Hotel
10

Exceptional Support and Seamless Functionality

IT Support Technician from 10 to 24 room Bed & Breakfast & Inn in Drumheller (Canada)

Verified
7 days ago
Great Support, Tracy is responding and resolving issues at the speed of light. Easy integration with TripAdvisor and Google. Great support — Tracy is always quick to respond and resolve any issues. Integration with TripAdvisor and Google is smooth and hassle-free.
Country Canada
IT Support Technician
Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 35

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Automates guest feedback and reviews, giving hotels clear insights to improve guest experience, service quality, and boost reputation.

Question:

What differentiates this product or service from the competition?

Answer:

It is a Easy-to-use, hospitality-focused platform with seamless PMS integrations and other technical providers, good analytics, and strong reputation management tools.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Using GuestRevu can be a powerful tool to receive regular insights to spot trends, improve the hotelier service, improve operational processes and strengthen your hotel’s reputation over time.

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Support

Verified Support

GuestRevu has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Slow

Recommended

95%

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