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Clock
4.7 (70 REVIEWS)
HT Score
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Olga, Stuart, Daan + 32 more experts recommend Clock
Read RecommendationsClock
Ranked 16 (out of 82) in Hotel Management Software
The property management system that maximises efficiency and drives revenue growth
95% recommended by 235 hotels
Elegancia Hotels, Four Sisters Collection, Happy Culture Hotels & 232 others
Bell - AI powered product analyst
I analyzed all of Clock’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like the brand for its ability to enhance revenue through dynamic pricing algorithms and streamlined booking flows. They appreciate the robust integration capabilities it offers, allowing seamless connections with OTAs, PMS, and CRM systems, which greatly improves operational efficiency and guest experience. Some users, however, note issues with the complexity of initial setup and periodic system lags, but are generally pleased with the overall impact on their business metrics.
Elegancia Hotels, Four Sisters Collection, Happy Culture Hotels & 232 others
Read their reviewsWhat Types of Hotels Clock is Popular For
Size
5 | X-Small (1-9 room)
54 | Small (10-24 room)
139 | Mid-Sized (25-74 room)
87 | Large (75-199 room)
19 | X-Large (200+ room)
Country
59 | France
48 | Bulgaria
38 | Netherlands
26 | United States of America
23 | Belgium
16 | Germany
14 | Italy
6 | United Kingdom
6 | Sweden
6 | Australia
5 | Spain
4 | Finland
4 | South Africa
3 | Slovenia
3 | Costa Rica
3 | Thailand
3 | Mexico
2 | Austria
2 | India
2 | Switzerland
2 | Greece
2 | Romania
2 | Vietnam
2 | Chile
2 | Armenia
2 | Argentina
2 | Canada
1 | United Arab Emirates
1 | Czech Republic
1 | Belize
1 | Zimbabwe
1 | Uganda
1 | Slovakia
1 | Indonesia
1 | Denmark
1 | Russian Federation
1 | Iran
1 | Cyprus
1 | Estonia
1 | Myanmar
1 | Malaysia
1 | Albania
1 | Bolivia
1 | Korea, South
1 | Hungary
Type
166 | Boutiques
111 | City Center Hotels
105 | Bed & Breakfast & Inns
84 | Luxury Hotels
82 | Airport/Conference Hotels
71 | Limited Service & Budget Hotels
65 | Resorts
64 | Branded Hotels
41 | Hostels
30 | Extended Stay & Serviced Apartments
20 | Vacation Rentals & Villas
5 | Casinos
2 | Motels
1 | RV Parks & Campgrounds
Region
238 | Europe
31 | North America
13 | Asia Pacific
8 | South America
6 | Oceania
6 | Africa
2 | Middle East
1 | Central America
Category
322 | Property Management Systems
70 | Hotel Management Software
Didn’t find what you were looking for?
What is Clock?
Founded in 1996 | Headquarters in London | 95 employees
Clock is a cloud-based, all-in-one property management system designed for the hospitality industry. It enhances revenue through dynamic pricing algorithms and streamlined booking flows, helping hoteliers drive more direct bookings. Clock's powerful integration capabilities allow seamless connections with OTAs, PMS, and CRM systems, boosting operational efficiency and guest experience. Features like guest engagement, upsell autopilots, virtual reception, and payments simplify processes and optimize workloads. By listening to customer needs and industry trends, Clock empowers hotels to improve guest satisfaction and business outcomes.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Clock products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Clock Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Clock Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Clock
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Clock's Provided Description:
"<p>We are Clock and developing hospitality software is what we do best. Our cloud-based all-in-one Clock PMS+ is a complete and powerful property management system with all the tools you’ve always wanted to have to better engage guests, drive more direct bookings and effortlessly manage all your distribution channels while maximising your profits, and so much more. All of these features are seamlessly integrated and automated through various autopilots (Guest engagement and upsell, Virtual reception, Payments), as we firmly believe that technologies should streamline operations simplifying processes and optimising the workload. We listen to the voice of our customers and follow the latest trends in the hospitality industry to deliver the best possible combination of advanced hospitality features. That’s our way of empowering hoteliers from all over the world to never stop amazing their guests.</p>"
FAQs
Capabilities
Clock doesn’t have any benefits or use cases available
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Clock Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Clock is the #14 most trending product in the Hotel Management Software category (out of 82) and the #394 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreClock has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Clock Pricing
Pricing Available By Request
Clock has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Clock Case Studies
Clock doesn’t have any case studies available
References
"The event functionality that's integrated into Clock PMS+ is great, and by far, the most feature-rich web-based PMS system compared to its natural competitors."
Joar Holm Andersen
Event Manager @
Panorama Hotel & Resort
"Clock lets you to book in just a few clicks. Upon the automatic confirmation, guests get access to the MyBooking portal to manage their booking, easily pay and get their invoice all by themselves."
Gabrijela Markuš
Sales Manager @
"When we started looking for a new PMS, Clock stood out because all the operations that we have are fully integrated into one system."
Steff de Groot
Owner & General Manager @
Hotel WICC
"The level of personalisation of the Clock payment automation had a direct impact on our work with guests."
Margaux Lindé
Director of Operations (COO) @
"The intuitiveness of the system allowed all staff to pick it up very quickly without a lengthy and in-depth training which usually means time away from our customers and a busy working day."
Mike Lindberg
CEO @
Lindberg Suites
"Clock PMS+ had always been in the back of my mind but I was anxious to change having only changed 8 months earlier!! Anyway, We made the move and here we are today- very happy!"
Richard Webb
Proprietor @
The Grand Hotel
"The best feature about CLOCK is the team behind, they listen to their customers and constantly improve their software. CLOCK PMS and POS are completely recommendable from small to bigger hotels and restaurants who are ready to implement a modern software that is completely online based."
Mischa Delpy
Managing Partner @
La Perla Suiza - Swiss Resort
"The usability of the system throughout the company from the sales team to the accountant and the front desk to the cleaners saved us a lot of time."
Richard Timmerman
Director of Sales @
Small Wonders
"Switching from Micros Opera, the work flows much easier freeing our people from administrative tasks to dedicate to customers."
Aldo Pigni
CEO @
Hotel De Charme Roma Dei Papi
"Clock has proven itself as the native cloud-based, full featured solution that we’d been looking for."
Jan Teughels
Managing Director @
Flanders Hotel
Featured Customers
More Products by Clock
Hotelier Rating
Looking for specific info?
10
Innovation and customer support continue to amaze me
Reception manager from 50-74 room Branded Hotel in Ede (Netherlands)
Verified
7 days ago
We have been using Clock PMS+ already for a while and are enjoying the way this system is operating. There are regular updates where improvements are published and explained. It is fascinating to see how Clock PMS+ is developing every moment. We can give the customer support a 100% score for all the times we contacted them to help us out. F...
Netherlands
Netherlands
Reception manager
Mid-Sized Hotel
10
Our choice for hotel softuer
Manager from 100 to 199 room City Center Hotel in Varna (Bulgaria)
Verified
29 days ago
Good communication with the Clock team, easy interface, cloud-based access. It unifies reception, reservations, housekeeping, and guest communication in one system, saving time and reducing errors.
Bulgaria
Bulgaria
Manager
Large Hotel
10
Hotelier review
Tourism Manager from 100 to 199 room Boutique in Sunny Beach (Bulgaria)
Verified
2 months ago
The simplified way of working and Yoitio’s updates make the workflow even easier
Bulgaria
Bulgaria
Tourism Manager
Large Hotel
9
Comprehensive monitoring of system operation
Digital marketing from 100 to 199 room Luxury Hotel in Samokov (Bulgaria)
Verified
2 months ago
I like that it has many functionalities and is constantly developing. It covers a large part of the needs of the complex. We are a new hotel and we do not yet have full observations.
Bulgaria
Bulgaria
Digital marketing
Large Hotel
9
Multi-property management
Cluster Director of Sales and Marketing from 500+ room Branded Hotel in Obzor (Bulgaria)
Verified
2 months ago
- All-in-one platform: Combines reservations, front office, housekeeping, POS, billing, and channel management in one cloud system.
- Modern cloud architecture: Accessible anywhere, updates automatically, and integrates easily with third-party tools.
- Guest self-service features: Includes guest portal, online check-in/out, upselling option...
Bulgaria
Bulgaria
Cluster Director of Sales and Marketing
X-Large Hotel
9
Can be used on any device and anywhere.
Reservation Manager from 500+ room Branded Hotel in Obzor (Bulgaria)
Verified
2 months ago
It is very user friendly in general, but I find Clock PMS to be a very stripped-down version of Clock Evolution.
Bulgaria
Bulgaria
Reservation Manager
X-Large Hotel
8
User friendly
Sales from 500+ room Extended Stay & Serviced Apartment in Obzor (Bulgaria)
Verified
2 months ago
I can open it on all devices: phone, laptop, computer, etc. You have options for chanel managers, to make auto import for bookings.
Bulgaria
Bulgaria
Sales
X-Large Hotel
10
Excellent and easy to use!
Administrator from 50-74 room Boutique in Belogradchik (Bulgaria)
Verified
2 months ago
Clock PMS+ is intuitive, fast, and reliable. The system simplifies all hotel operations and saves time. Excellent customer support and training.
Bulgaria
Bulgaria
Administrator
Mid-Sized Hotel
10
Review
Hotel manager from 100 to 199 room Bed & Breakfast & Inn in Sofia (Bulgaria)
Verified
2 months ago
The system is cloud-based and accessible remotely Integrated solution for sending reservations directly to the client Updated and improved by sending information about this and organizing online meetings The support team is very responsive and responds quickly via a ticket in their system Integration with external platforms.
Bulgaria
Bulgaria
Hotel manager
Large Hotel
10
Good product
Hotel Manager from 500+ room Extended Stay & Serviced Apartment in Obzor (Bulgaria)
Verified
2 months ago
There is interesting and good options. I like the new version. Work fast. Easy way to get support. Could be easy improved.
Bulgaria
Bulgaria
Hotel Manager
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Clock PMS+ aims to maximise hotel efficiency and drives revenue growth. An automated property management system that simplifies operations and enhances guest experiences. It enhances professional PMS functions by automating payments, pre-arrival messaging, and distribution while managing inventories for rooms, services, and activities—reducing errors, saving time, and freeing staff to focus on guest service and driving revenue growth.
Showing all answers to: "What does this product or service do well?"
Clock PMS+ aims to maximise hotel efficiency and drives revenue growth. An automated property management system that simplifies operations and enhances guest experiences. It enhances professional PMS functions by automating payments, pre-arrival messaging, and distribution while managing inventories for rooms, services, and activities—reducing errors, saving time, and freeing staff to focus on guest service and driving revenue growth.
Clock is a brilliant, modern PMS and hotel software solution that offers "plug and play" cloud-based features and functionality. This means that it's easy to adapt to any situation and find solutions that suit your specific needs. Their strong client-centric approach also means you get incredible service and a very useful help base.
I was involved in a project where we built an integration to clock. Really like what they do and how they work with us as partners. We have a good mutual understanding of what is needed for the market and with joint development we have built a good standard integration!
We are delighted to collaborate with CLOCK PMS.
It is a new generation PMS with a complete and open API.
All useful and necessary functions are available at a very attractive cost for the user.
the handling is simple and quick. The support is very reactive.
Clock Software offers a complete and integrated suite of cloud-based hotel management software, distribution systems and guest engagement apps, with Clock PMS Suite at the forefront. The integrated suite of solutions makes a difference for customers.
Question:
What differentiates this product or service from the competition?
Answer:
Clock gives you a stress-free way to increase guest satisfaction while improving efficiency in routine front-desk tasks, enhancing the hotel customer journey. The Guest Portal capabilities help reduce stress by empowering staff and guests to improve the stay experience at every touchpoint.
Showing all answers to: "What differentiates this product or service from the competition?"
Clock gives you a stress-free way to increase guest satisfaction while improving efficiency in routine front-desk tasks, enhancing the hotel customer journey. The Guest Portal capabilities help reduce stress by empowering staff and guests to improve the stay experience at every touchpoint.
Seamless mobile design means that you have your hotel PMS in your pocket wherever you go. Clock's functionality also allows for enhanced two-way guest engagement, allowing hoteliers to create memorable experiences by stepping away from their desks and meeting guests wherever they are.
I would say that as a product maybe not all that much. As a company and the service level they are at is the biggest difference! Easy to get help, get their insights and thoughts and also willing to listen.
The API is the strength of this software.
Third party partners can easily exploit it.
with clear and precise documentation.
I would also say that onboarding being simple the user has control over a large number of configuration functions recise documentation.
Clock PMS Suite is an all-round cloud hotel platform offers an end-to-end solution form property management, real-time distribution, and 2-way guest engagement. It helps hoteliers streamline their operations.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
You might consider engaging with the professional team at Clock PMS+ to gain firsthand experience with their solution. Exploring the platform directly can help you understand the unique benefits it offers and the difference it makes for existing clients. This approach provides valuable insight into how the product enhances operations and supports customer success.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
You might consider engaging with the professional team at Clock PMS+ to gain firsthand experience with their solution. Exploring the platform directly can help you understand the unique benefits it offers and the difference it makes for existing clients. This approach provides valuable insight into how the product enhances operations and supports customer success.
Be sure to take advantage of their great client support and organise a full demo of the product to see exactly how it can enhance or plug gaps in your hotel's operations. Because they have such a wide offering, it can sometimes feel daunting, but take the time to learn about the product - it's worth it.
Use the experta at clock to understand what set up fits you the best and they will be able to guide you all the way to success!
With our integration you get the smoothest ride all the way from sales to booking to after sales.
You can trust CLOCK PMS. It is a robust and proven company now for several years. The company innovates regularly and the software embeds the must-have of the moment. We should not neglect the learning logic because between the previous PMS and CLOCK there is a gap.
The team at Clock Software is very responsive and worth engaging with. The integration to IDeaS will allow hoteliers to connect our two systems and take advantage of an integrated PMS and the most advanced revenue management solution seamlessly.
Recommended by
Olga Rodrigues
Director, Global Alliances
@
IDeaS Revenue Solutions
Stuart Dickinson
Partnership Coordinator
@
GuestRevu
Fabian Ståhl
Product owner
@
Upsales technology
Maalik ARBAN
CEO
@
SPOTPILOT
Olga Tolle-Rodrigues
Sr. Strategic Partner Manager
@
IDeaS
Olga Rodrigues
Director, Global Alliances
@
IDeaS Revenue Solutions
Stuart Dickinson
Partnership Coordinator
@
GuestRevu
Fabian Ståhl
Product owner
@
Upsales technology
Maalik ARBAN
CEO
@
SPOTPILOT
Olga Tolle-Rodrigues
Sr. Strategic Partner Manager
@
IDeaS
John Bashtay
Software developer
@
BRP Systems AB
Silvia Gualano
Marketing Manager
@
RoomCloud
Lennart de Haan
CEO
@
4Suites
Nicki Graham
Senior Director, Global Marketing
@
Cendyn
Lana Udalov
CEO
@
HKeeper US LLC
Ekaterina Privalovich
Business Development manager
@
123COMPARE.ME
Tamir Laron
Head of customer success
@
Easyway
Karim Parto
Commercial Director
@
Atomize
Alicia Macanás
Senior Business Development Manager, Partnerships
@
SiteMinder
Lukas Hughes
Product Lead
@
Pace
Andy Guenthard
SVP Travel Partnerships
@
Adyen
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Support
Verified Support
Clock has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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Ease of Use
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