Tripleseat

4.5 (244 REVIEWS)

HTR Score icon
HT Score  
96 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Michelle, Colin, Sarah + 6 more experts recommend Tripleseat

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Ranked 2 (out of 30) in Event Management Software

2025 Finalist HotelTechAwards

Hoteliers voted Tripleseat as the #2 Event Management Software provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Tripleseat is the complete group sales, catering, and CRM management platform for hotels.

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Bell avatar Bell - AI powered product analyst

I analyzed all of Tripleseat’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Tripleseat is a comprehensive event management software that significantly enhances the efficiency and effectiveness of hotel event planning and execution. Users appreciate its ability to streamline processes, improve inter-departmental collaboration, and offer real-time updates, resulting in noticeable time savings and smoother operations. However, some reviews highlight desired improvements in integration with other hotel systems and more flexible reporting functionalities.

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Springboard Hospitality, Curator Hotels and Resorts, Lark Hotels & 248 others

Read their reviews

What Types of Hotels Tripleseat is Popular For

Size

13 | X-Small (1-9 room)

31 | Small (10-24 room)

81 | Mid-Sized (25-74 room)

131 | Large (75-199 room)

35 | X-Large (200+ room)

Country

255 | United States of America

13 | Canada

4 | Australia

3 | United Kingdom

2 | France

2 | Nigeria

2 | Ecuador

2 | Puerto Rico

1 | Singapore

1 | Netherlands

1 | Chile

1 | Mexico

1 | Portugal

1 | Italy

1 | Vanuatu

Type

184 | Boutiques

111 | Luxury Hotels

107 | Bed & Breakfast & Inns

81 | Resorts

70 | Branded Hotels

65 | Airport/Conference Hotels

59 | City Center Hotels

53 | Limited Service & Budget Hotels

13 | Extended Stay & Serviced Apartments

10 | Casinos

10 | Motels

10 | RV Parks & Campgrounds

9 | Hostels

9 | Vacation Rentals & Villas

Region

269 | North America

8 | Europe

5 | Oceania

3 | South America

2 | Central America

2 | Africa

1 | Asia Pacific

Category

244 | Event Management Software

130 | Hotel Sales Software

What is Tripleseat?

Founded in 2008 | Headquarters in Concord, MA | 289 employees
Tripleseat is a robust sales and catering platform designed for hotels to efficiently manage events and guest room blocks. It streamlines operations by combining event management, room block handling, client communication, and banquet space coordination in one intuitive interface. Its comprehensive features, like automated templates and digital contracts, boost revenue by reducing client response times and minimizing operational costs. Tripleseat's ability to centralize data and integrate seamlessly with property management systems makes it an invaluable tool for optimizing hotel operations and enhancing the guest experience.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Tripleseat products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Tripleseat

FAQs

Capabilities

Centralized Operations and Visibility

Enhanced Lead Capture and Conversions

Enhanced Operational Efficiency

Intuitive Client Portals

Integrate Seamlessly with Software Partners

Features

Prospecting & Lead Gen

4/5 features

Inquiry Management

4/5 features

Proposal Management

4/5 features

Workflow Automation

4/5 features

Contracts & Approvals

4/5 features

Available Add-ons & Modules

Floorplans by Tripleseat

Event Management Software
Our floorplanning software combines the simplicity of 2D layouts with the immersive power of 3D visualization, all within a single, user-friendly platform.

PREMIUM ADD-ON

EventUp by Tripleseat

Event Management Software
EventUp connects your venue with millions of event planners. Providing the highest search-to-book conversion rate, your venue’s event profile gains visibility, attracts new targeted leads, and books more events.

PREMIUM ADD-ON

TripleseatDirect

Direct Booking Tools
Book more events by removing the friction and enabling your customers to quickly and easily self-book on- and off-premise events, large group reservations, and catering. Built on the Tripleseat engine, TripleseatDirect provides your venue with an unparalleled advantage, transforming your event management into a powerhouse of efficiency and profitability.

PREMIUM ADD-ON

PartyPay

Payments Processing Software
Drive your events business forward with Tripleseat PartyPay, the ultimate online payment solution. Signing up is quick, free, and lets you start accepting event payments in no time.

PREMIUM ADD-ON

Tripleseat Tickets

Direct Booking Tools
Easily create and sell tickets for your events, design them your way, and adjust strategies in real-time for maximum impact. Everything you need in one cost-effective solution.

PREMIUM ADD-ON

Tripleseat Reviews Summary

4.5
Very Good
Ease of Use
4.5/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Tripleseat is the #2 most trending product in the Event Management Software category (out of 30) and the #61 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Tripleseat’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Tripleseat as the #2 Event Management Software provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
96 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Tripleseat Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Tripleseat Average Tripleseat

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1

Success Stories

4

References

9

Featured Customers

More Products by Tripleseat

https://ucarecdn.com/34605420-16f6-44b7-b736-d233df1d01f4/
https://ucarecdn.com/e3ea9456-be67-4ab5-b880-6690795f0aab/

Tripleseat Reviews

Hotelier Rating

Excellent
179
Very Good
31
Average
24
Poor
5
Terrible
5

Property Size

  • X-Small (13)
  • Small (27)
  • Mid-Sized (71)
  • Large (106)
  • X-Large (26)

Country

  • United States of America
    United States of America
    (211)
  • Canada
    Canada
    (12)
  • Australia
    Australia
    (4)
  • United Kingdom
    United Kingdom
    (3)
  • France
    France
    (2)
  • Ecuador
    Ecuador
    (2)
  • Singapore
    Singapore
    (1)
  • Netherlands
    Netherlands
    (1)
  • Chile
    Chile
    (1)
  • Mexico
    Mexico
    (1)
  • Nigeria
    Nigeria
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Portugal
    Portugal
    (1)
  • Italy
    Italy
    (1)
  • Vanuatu
    Vanuatu
    (1)

Region

  • North America
    North America
    (224)
  • Europe
    Europe
    (8)
  • Asia Pacific
    Asia Pacific
    (1)
  • Oceania
    Oceania
    (5)
  • South America
    South America
    (3)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (1)
8

Director of Sales and Marketing

DOSM from 10 to 24 room Boutique in New Orleans (United States of America)

Verified
3 days ago
Ease of use. Constantly updating systems. Many of my issues from onboarding have been resolved internally as as a new implementation.
Country United States of America
DOSM
Small Hotel
10

It is a great software to work with!

Sales Representative from 100 to 199 room in Brossard (Canada)

Verified
4 days ago
Easy to use. We get support whenever we need it. I am very satisfy with the decision to have chosen it.
Country Canada
Sales Representative
Large Hotel
9

Amazing Event Software!

Event Planning Manager from 5 to 9 room Bed & Breakfast & Inn in Carlton (United States of America)

Verified
4 days ago
I am a fairly new user to Tripleseat (a little over a year). The constant improvements have been amazing to use and see. The customer service and help features are great. I love how customizable everything is and how each property can mold it as needed.
Country United States of America
Event Planning Manager
X-Small Hotel
8

Super effective for events; not all the features needed for hotel rooms

GM from 100 to 199 room Bed & Breakfast & Inn in Lexington (United States of America)

Verified
4 days ago
Effective at managing rooms/venues, auto populating leads via online forms, floor plan abilities, calendar view, administrating users, and exporting data. Interfaces well with StayNTouch.
Country United States of America
GM
Large Hotel
10

Seamless Program

Senior Event Sales Manager from 50-74 room Boutique in Los Angeles (United States of America)

Verified
4 days ago
This program is entirely user friendly and easy to grasp. The client facing features and signing process make the hand offs simple. Running reports are extremely helpful as well.
Country United States of America
Senior Event Sales Manager
Mid-Sized Hotel
8

Software for thorough event planning

Sales and Events Manager from 10 to 24 room Bed & Breakfast & Inn in Sutter Creek (United States of America)

Verified
9 days ago
Triple seat allows me to track conversations, notes, tasks and event details easily. It also allows me to integrate payment information and options on my platform, which greatly improves my productivity.
Country United States of America
Sales and Events Manager
Small Hotel
8

Tripleseat makes booking, tracking, and completing events easy!

Senior Sales Manager from 5 to 9 room Bed & Breakfast & Inn in Nashville (United States of America)

Verified
10 days ago
I appreciate how it tracks and contains all of my correspondence with leads and confirmed events. The overview and calendar is super helpful as well to keep tabs on upcoming events. I do love that when I respond in Gmail it captures it on Tripleseat so that nothing gets missed. I love the notes and attached files ability within the booking!
Country United States of America
Senior Sales Manager
X-Small Hotel
10

Great experiences with multi-functional tool for our event business

Executive Assistant Manager from 50-74 room Boutique in Daylesford (Australia)

Verified
10 days ago
Very easy to manage and functioning across the departments. Very straight forward and not requiring much time for trainings. Great tool to manage all details.
Country Australia
Executive Assistant Manager
Mid-Sized Hotel
9

Guest Room Block is Amazing But...

Rooms Coordinator from 500+ room Bed & Breakfast & Inn in Honolulu (United States of America)

Verified
11 days ago
The aspect that I love the most about Tripleseat instantly syncs up with our PMS for changes for guest room blocks. The UI is also friendly and has great shortcuts, like CTRL+B which will help populate the entire guest room block.
Country United States of America
Rooms Coordinator
X-Large Hotel
10

I am so proud of using this system and learn especially when editing i know where to go about editing.

Events Coodinator from 100 to 199 room Boutique in Port Vila (Vanuatu)

Verified
12 days ago
I just love to take booking and most and put them in Definite and sending contract and really makes me happy when i am busy throughout the week. Getting to collaborate with people who you haven't meet and was good to meet them in person and get to know a lot of people around the word. The most important thing is the same guest keep coming...
Country Vanuatu
Events Coodinator
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 25

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

TripleSeat excels at simplifying and organizing the entire event-booking process for hotels and venues. It centralizes leads, proposals, BEOs, contracts, and communication so teams can work efficiently and avoid missed details. Its user-friendly workflow helps staff respond faster, collaborate better, and deliver a more professional experience to clients.

Question:

What differentiates this product or service from the competition?

Answer:

TripleSeat stands out because of its intuitive design, powerful automation, and strong integration ecosystem. It eliminates repetitive administrative work by streamlining tasks like sending proposals, generating documents, and collecting payments. Unlike many systems, it is easy for both sales managers and on-property teams to adopt, which leads to faster onboarding and more consistent event execution across departments.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Take the time to set up your templates, permissions, and processes before going live. The more you align TripleSeat with your existing workflows, the more value it delivers. Once configured, it becomes a reliable operational hub that reduces errors, improves communication, and empowers your sales team to close more business with confidence.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 5 recommend
Recommended by
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Colin Carrig Senior Partnerships Manager @ GoTab
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Sarah Duguay Sales & Marketing Manager @ WebRezPro Property Management System
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Pritesh Patel Product Manager, Partnerships & Data Services @ ProfitSword
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Sandra Holland Marketing Manager @ Benbria
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Michelle Ignat Head of Partnerships & Business Development @ Peoplevine
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Colin Carrig Senior Partnerships Manager @ GoTab
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Sarah Duguay Sales & Marketing Manager @ WebRezPro Property Management System
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Pritesh Patel Product Manager, Partnerships & Data Services @ ProfitSword
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Sandra Holland Marketing Manager @ Benbria
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Randi Bushell Founder, CEO @ Merri
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Cameron Jarvis Partnerships Manager @ Kenect
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Bianca Esmond Director, Brand Marketing @ SevenRooms
Are you a consultant or vendor that recommends Tripleseat? Leave a recommendation

News

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Tripleseat

1 week ago

By adding Tripleseat’s easy-to-use lead form to their website and marketing channels, Stoney Creek made it possible for prospects to submit event inquiries in under 30 seconds

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Tripleseat

1 year ago

Tripleseat Acquires 3D Floor Plan Provider, Merri, to Revolutionize Event Management & Planning

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Tripleseat

1 year ago

Tripleseat for Hotels Teams Up with Best Western Downtown Casper Hotel in Wyoming Offering Unparalleled Group Sales and Event Planning Solutions

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Tripleseat

1 year ago

PURS Fine Hotels & Restaurants Taps Tripleseat for Hotels to Maximize Group Sales and Streamline Event Planning

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Tripleseat

1 year ago

Tripleseat Announces New Integration with Mews Property Management System

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Tripleseat

1 year ago

Tripleseat for Hotels Partners Up with Urban Cowboy Hotels to Maximize Group Bookings and Event Revenue

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Tripleseat

1 year ago

Tripleseat's 2023 Data Insights Reveal Remarkable Growth Trend with $7.3 Billion in Event Booking Revenue for Restaurant and Unique Venue Customers

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Tripleseat

1 year ago

Tripleseat Announces Strategic Acquisition of Attendease for Unparalleled Event Management Solutions

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Tripleseat

2 years ago

The Eldred Preserve Joins Tripleseat’s Hotel Sales and Catering Platform

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Tripleseat

3 years ago

Cape Resorts Moves 5 Properties to Tripleseat Platform, Citing Its Easy-to-Use System as a Driver for Change

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Tripleseat

3 years ago

Tripleseat Welcomes Savara Hospitality to Its Hotel Customer Portfolio

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Tripleseat

3 years ago

Viceroy Hotel Group Selects Tripleseat For Their Sales and Catering Platform

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Tripleseat

3 years ago

Tripleseat Signs Alexa Management, Adding Three Hotels to the Hotel Sales and Catering Platform

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Tripleseat

4 years ago

Hotel Mission de Oro Signs with Tripleseat Software

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Tripleseat

4 years ago

Tripleseat Survey: Business Travel and Event Bookings to Increase for Hotel Industry

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Tripleseat

4 years ago

Stoney Creek Hospitality Selects Tripleseat For Their 13 Hotel Properties

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Tripleseat

4 years ago

Hay Creek's 22 Hotel Properties Sign with Tripleseat

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Tripleseat Integrations

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Company Functionality
Actabl
Actabl

92% recommended by 1737 hotels

Business Intelligence
Mews
Mews

93% recommended by 759 hotels

Property Management Systems
Oracle Hospitality
Oracle Hospitality

92% recommended by 615 hotels

Property Management Systems
MARA Solutions

This integration hasn’t been verified by Tripleseat yet.

MARA Solutions

97% recommended by 343 hotels


WebRezPro
WebRezPro

94% recommended by 246 hotels

Property Management Systems
Stayntouch
Stayntouch

93% recommended by 228 hotels

Property Management Systems
Maestro PMS
Maestro PMS

88% recommended by 48 hotels

Property Management Systems
Infor
Infor

80% recommended by 82 hotels

Event Management Software
Tock

This integration hasn’t been verified by Tock yet.

Tock

100% recommended by 8 hotels

Hotel Restaurant POS Systems
Benbria
Benbria

89% recommended by 7 hotels

Guest Messaging Software

Support

Unverified

Tripleseat has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2026

Learn more about the GCSC Certification

Request a Quote

Response Time

Less than a day

Recommended

90%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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