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Tripleseat
4.5 (175 REVIEWS)
HT Score
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Randi, Mark, Cameron + 4 more experts recommend Tripleseat
Read RecommendationsTripleseat
Ranked 2 (out of 30) in Event Management Software
2025 Finalist
HotelTechAwards
Hoteliers voted Tripleseat as the #2 Event Management Software provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldTripleseat is the complete group sales, catering, and CRM management platform for hotels.
89% recommended by 193 hotels
Springboard Hospitality, Curator Hotels and Resorts, Lark Hotels & 190 others
Bell - AI powered product analyst
I analyzed all of Tripleseat’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Tripleseat for its comprehensive event management capabilities that streamline operations and enhance the guest experience. Reviews highlight its ability to manage events and room blocks from a single platform, aiding in efficient organization and communication. Tripleseat improves revenue by reducing client response time with features like automated templates and digital contracts, and minimizes costs by centralizing data and integrating with PMS systems. However, room block functionalities and reporting features demand improvement.
Springboard Hospitality, Curator Hotels and Resorts, Lark Hotels & 190 others
Read their reviewsWhat Types of Hotels Tripleseat is Popular For
Size
11 | X-Small (1-9 room)
24 | Small (10-24 room)
55 | Mid-Sized (25-74 room)
101 | Large (75-199 room)
26 | X-Large (200+ room)
Country
193 | United States of America
9 | Canada
2 | United Kingdom
2 | France
2 | Australia
2 | Nigeria
1 | Singapore
1 | Netherlands
1 | Chile
1 | Mexico
1 | Puerto Rico
Type
135 | Boutiques
88 | Luxury Hotels
84 | Bed & Breakfast & Inns
67 | Resorts
56 | Branded Hotels
51 | Airport/Conference Hotels
44 | Limited Service & Budget Hotels
42 | City Center Hotels
9 | Casinos
9 | Extended Stay & Serviced Apartments
9 | Hostels
9 | Motels
8 | RV Parks & Campgrounds
7 | Vacation Rentals & Villas
Region
203 | North America
5 | Europe
2 | Oceania
2 | Africa
1 | Asia Pacific
1 | South America
1 | Central America
Category
175 | Event Management Software
99 | Hotel Sales Software
Didn’t find what you were looking for?
What is Tripleseat?
Founded in 2008 | Headquarters in Concord, MA | 289 employees
Tripleseat is a robust sales and catering platform designed for hotels to efficiently manage events and guest room blocks. It streamlines operations by combining event management, room block handling, client communication, and banquet space coordination in one intuitive interface. Its comprehensive features, like automated templates and digital contracts, boost revenue by reducing client response times and minimizing operational costs. Tripleseat's ability to centralize data and integrate seamlessly with property management systems makes it an invaluable tool for optimizing hotel operations and enhancing the guest experience.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Tripleseat products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Tripleseat Reviews Analyzed: 150
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Tripleseat Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Tripleseat
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Tripleseat's Provided Description:
"Tripleseat for Hotels is the premiere sales and catering platform for modern hotel teams worldwide. Tripleseat for Hotels enables hotel teams to manage guest room blocks, client communication, banquet space, and more, all within one intuitive platform. With integrated CRM tools and partnerships with top software providers, Tripleseat for Hotels empowers properties to optimize their operations and drive revenue."
FAQs
Capabilities
Centralized Operations and Visibility
Centralized Operations and Visibility
A unified command center for multi-location businesses, with dashboards and calendars that offer real-time views into performance metrics, events, and leads across all locations.
Enhanced Lead Capture and Conversions
Enhanced Lead Capture and Conversions
Capture and convert more leads with customizable lead forms, real-time dashboards, automated responses, and smart notifications.
Enhanced Operational Efficiency
Enhanced Operational Efficiency
Automate routine tasks such as document creation (proposals, contracts, Banquet Event Orders), invoicing, and payment collection.
Intuitive Client Portals
Intuitive Client Portals
Client Portals: Enhance customer experience by allowing guests to view event details, sign documents, ask questions, and process payments securely and conveniently
Integrate Seamlessly with Software Partners
Integrate Seamlessly with Software Partners
Tripleseat’s partnerships and integrations pair our sales and catering features with the top tools you need to generate more bookings and revenue at your properties.
Powerful Analytics and Reporting
Powerful Analytics and Reporting
Analyze sales performance, booking pace, customer trends, and more. Identify growth opportunities, benchmark performance, and track ROI on marketing initiatives
Features
Prospecting & Lead Gen
4/5 features
Inquiry Management
4/5 features
Proposal Management
4/5 features
Workflow Automation
4/5 features
Contracts & Approvals
4/5 features
Communication & Collaboration
4/5 features
Payments & Compliance
4/5 features
Attendee Management
4/5 features
Event Planning
4/5 features
Available Add-ons & Modules
Floorplans by Tripleseat
Event Management Software
Our floorplanning software combines the simplicity of 2D layouts with the immersive power of 3D visualization, all within a single, user-friendly platform.
EventUp by Tripleseat
Event Management Software
EventUp connects your venue with millions of event planners. Providing the highest search-to-book conversion rate, your venue’s event profile gains visibility, attracts new targeted leads, and books more events.
Tripleseat Reviews Summary
Ease of Use
4.5/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, Tripleseat is the #4 most trending product in the Event Management Software category (out of 30) and the #220 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreTripleseat’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Tripleseat as the #2 Event Management Software provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Tripleseat Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
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Tripleseat Case Studies
Tripleseat doesn’t have any case studies available
References
"Tripleseat is the single best ROI of any system I have implemented in my 30-year career"
Jeff Mould
President @
"We actually use Tripleseat across all our departments, whether it’s production and lighting, or it’s our carpenters, and our housekeeping, or our marketing team. Each department has an account and uses Tripleseat. As we put up tentative and definite events, being able to assign tasks to our lighting department or to assign that we need staff from our food and beverage departments, It’s really helpful.""
Melody Thomas
Concierge @
The McKittrick Hotel
"Leads coming through the Tripleseat platform could be an average of 300-plus leads a month. So being on top of that lead conversion and that volume is critical for us and Tripleseat’s been a big help for us to manage that.”"
Lou Canakes
National Sales Director @
SPIN New York 23
"Responding to leads is so easy in addition to communicating upcoming Events & Groups with the Operation Managers thru the integration features (ie-Google Calendar). All of these resources can be "pre-canned" for easy replies and also accessed on any day, location, time through their app. Discussion Email Templates & the Sales Collateral Gallery makes responding to emails fast and easy! Click, click, and boom! Response times matter and Tripleseat makes doing so a breeze!"
Olivia Prescott
Director of Sales @
Sands Hotel & Spa
Featured Customers
More Products by Tripleseat
Hotelier Rating
Looking for specific info?
10
Easy to navigate platform
Front desk from 100 to 199 room RV Parks & Campground in Zion National Park (United States of America)
Verified
2 days ago
Easy to use Tripleseat. Often I am able to figure out how to navigate with no instruction.
Guest portal is straight forward and typically I do not receive questions when sending the guest portal link to sign contracts or submit payments.
Highly appreciate read receipts when guest emails are opened and viewed. Communication tracking through...
United States of America
United States of America
Front desk
Large Hotel
10
Great Experience
from 100 to 199 room Boutique in San Diego (United States of America)
Verified
4 days ago
The fact that we could organize, set up BEO's, invoices, send proposals and see leads makes tripleseat a unique platform for hotels. We love it!
United States of America
United States of America
Large Hotel
10
Quick response time
from 500+ room Boutique in Sparks (United States of America)
Verified
4 days ago
I am a new user and so far I have no critiques. It works very well for my needs as a Group Sales Manager.
United States of America
United States of America
X-Large Hotel
7
Tripleseat for events
from 50-74 room Bed & Breakfast & Inn in Picton (Canada)
Verified
4 days ago
- Easy and quick to make event orders for my team
- Can customize the event orders for the needs of each department
- Fairly easy to navigate the system once you know where items are located within the program
- Easy to input and track leads
- Like the calendar view for quick glance for meeting room availability, like that we can add addit...
Canada
Canada
Mid-Sized Hotel
9
Ease of Use
FD from 100 to 199 room Resort in Ellenton (United States of America)
Verified
4 days ago
Everything about a client in one place and readily accessible and searchable. Otherwise very user friendly and can talk about it.
United States of America
United States of America
FD
Large Hotel
9
Sales Representative
FD from 100 to 199 room Boutique in Montréal (Canada)
Verified
4 days ago
- When all set-up, very easy to use.
- We save so much time.
- Forecast and report.
- The presentation of the documents.
Canada
Canada
FD
Large Hotel
9
Tripleseat event management software is unique!
IT Manager from 200 to 499 room Bed & Breakfast & Inn in Lagos (Nigeria)
Verified
9 days ago
Compared to other event management systems I have used, Tripleseat stands out primarily because of its unique and comprehensive reporting system. The reports are presented in both graphical and tabular formats, making them extremely easy to interpret at a glance. This dual presentation style allows for quick insights during meetings or revi...
Nigeria
Nigeria
IT Manager
X-Large Hotel
10
Improved Sales
Assistant General Manager from 10 to 24 room City Center Hotel in Wilmington (United States of America)
Verified
9 days ago
The ability to coordinate all of my events and communicate with them on a specific platform. Has streamlined my operations alllowing me to spend more time with the guest then searching for communications.
United States of America
United States of America
Assistant General Manager
Small Hotel
5
Gets the job done
Event Manager from 10 to 24 room Boutique in Hendersonville (United States of America)
Verified
12 days ago
It does help with organization and streamlining of the calendar. The functionality makes sense for the most part in most cases.
United States of America
United States of America
Event Manager
Small Hotel
7
Valuable Tech
Regional Director of Sales from 25-49 room Bed & Breakfast & Inn in Los Angeles (United States of America)
Verified
12 days ago
User friendly and I really like how everything is available in the uder portal, making it an easy transition when turnover happens.
United States of America
United States of America
Regional Director of Sales
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
● An All-in-One Sales Solution ● Tripleseat makes managing group sales and catering easier than ever. Our cloud-based system provides the tools hotels need to book more group business, streamline the planning process, and communicate every detail seamlessly across all departments. ● The platform helps properties manage group bookings and room blocks while staying up to date with all their leads and accounts. By automating the follow-up tasks and mundane data entry, you can prospect and book more business in less time. ● Tripleseat’s partnerships and integrations pair the sales and catering features with the top tools hotels need to generate more bookings and revenue at their properties. ● With a variety of reporting tools to evaluate your business’ performance, Tripleseat helps you track group sales while leveraging data, past insights, and pacing trends. ● Personalized configuration and training ● Award Winning Support Team with quick response time
Showing all answers to: "What does this product or service do well?"
● An All-in-One Sales Solution
● Tripleseat makes managing group sales and catering easier than ever. Our cloud-based
system provides the tools hotels need to book more group business, streamline the
planning process, and communicate every detail seamlessly across all departments.
● The platform helps properties manage group bookings and room blocks while staying up
to date with all their leads and accounts. By automating the follow-up tasks and
mundane data entry, you can prospect and book more business in less time.
● Tripleseat’s partnerships and integrations pair the sales and catering features with the
top tools hotels need to generate more bookings and revenue at their properties.
● With a variety of reporting tools to evaluate your business’ performance, Tripleseat helps
you track group sales while leveraging data, past insights, and pacing trends.
● Personalized configuration and training
● Award Winning Support Team with quick response time
● An All-in-One Sales Solution
● Tripleseat makes managing group sales and catering easier than ever. Our cloud-based
system provides the tools hotels need to book more group business, streamline the
planning process, and communicate every detail seamlessly across all departments.
● The platform helps properties manage group bookings and room blocks while staying up
to date with all their leads and accounts. By automating the follow-up tasks and
mundane data entry, you can prospect and book more business in less time.
● Tripleseat’s partnerships and integrations pair the sales and catering features with the
top tools hotels need to generate more bookings and revenue at their properties.
● With a variety of reporting tools to evaluate your business’ performance, Tripleseat helps
you track group sales while leveraging data, past insights, and pacing trends.
● Personalized configuration and training
● Award Winning Support Team with quick response time
Triplesea's all-in-one sales and catering platform takes group bookings to a new level! Their platform makes it easy for our mutual clients to create and send group booking proposals in minutes, saving them hours a day and increasing productivity while decreasing workload. Paired with WebRezPro PMS, sales teams have the ability to make changes to bookings in real-time, from anywhere, on any device.
Tripleseat is a first-class event management software that is easy to use, even if you're not tech savvy. The Tripleseat team is very supportive of their partners to get integrations up and running to offer the best possible product their customers together.
TripleSeat is a great event management software. It has a very easy to use UI and is a web-based platform. Their leadership team is very helpful with other vendors and getting an integration setup with mutual customers. It also has a great mobile/iPad app to easily access the system on the go.
Question:
What differentiates this product or service from the competition?
Answer:
● As a cloud-based tool, sales teams have the ability to make changes to bookings in real-time, from anywhere, on any device. This eliminates tedious admin work, saving your team hours a day. ● Live Documents with real-time updates ● E-Signature built right into platform ● Online Payments directly from live docs or guest portal ● Guest Portal for personalized guest experience ● In app emails that keep all communication in Tripleseat ● Integrated lead form
Showing all answers to: "What differentiates this product or service from the competition?"
● As a cloud-based tool, sales teams have the ability to make changes to bookings in
real-time, from anywhere, on any device. This eliminates tedious admin work, saving
your team hours a day.
● Live Documents with real-time updates
● E-Signature built right into platform
● Online Payments directly from live docs or guest portal
● Guest Portal for personalized guest experience
● In app emails that keep all communication in Tripleseat
● Integrated lead form
● As a cloud-based tool, sales teams have the ability to make changes to bookings in
real-time, from anywhere, on any device. This eliminates tedious admin work, saving
your team hours a day.
● Live Documents with real-time updates
● E-Signature built right into platform
● Online Payments directly from live docs or guest portal
● Guest Portal for personalized guest experience
● In app emails that keep all communication in Tripleseat
● Integrated lead form
As a cloud-based product, Tripleseat is able to be accessed from anywhere at anytime, making it a convenient choice for any hotelier on the go. Tripleseat's easy to use interface and ability to update changes to bookings in real-time really makes this software stand out.
With Tripleseat's easy-to-use user interface, you can easily manage multiple events. Daily digests received into your Inbox, make it easy to stay on top of your calendars and tasks. Overall, it is a great product to use, and a fantastic company to be partner with, since it adds great value to our mutual customers.
It is a web-based application and their support team is great and very easy to work with. They are willing to create integrations with other third party system very easily (like ProfitSword) to help mutual customers.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Take advantage of all of Tripleseat’s partnerships for a powerful and efficient tech stack. Also make sure to pick a sales & catering platform that listens to customer feedback, is quick to respond, and is known for its superior customer service
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Take advantage of all of Tripleseat’s partnerships for a powerful and efficient tech stack. Also make sure to pick a sales & catering platform that listens to customer feedback, is quick to respond, and is known for its superior customer service
● Pick a sales & catering platform that listens to customer feedback, is quick to respond,
and is known for its superior customer service
● Take advantage of all of Tripleseat’s partnerships for a powerful and efficient tech stack
The seamless connection that Tripleseat has with WebRezPro provides enormous benefits to our mutual clients that manage a lot of group bookings. Together our software provides a comprehensive package that not only streamlines processes, but also saves hoteliers time and boosts revenue.
Tripleseat is an easy-to-use tool for managing multiple events in an organization. It's a great tool that has effective integrations to solve the headache of managing events to allow you to focus on what matters most!
This is a great web-based application and easy to implement for multiple hotels, revenues, etc. There is also ability to add custom fields in bookings which can be useful for different use cases. Their support team is awesome and very prompt. They helped us quickly build an integration for our mutual customers helping enhance the use of both of our systems. Overall a great product and I always look at the support when I pick a system and theirs is solid.
Recommended by
Randi Bushell
Founder, CEO
@
Merri
Cameron Jarvis
Partnerships Manager
@
Kenect
Sarah Duguay
Sales & Marketing Manager
@
WebRezPro Property Management System
Sandra Holland
Marketing Manager
@
Benbria
Pritesh Patel
Product Manager, Partnerships & Data Services
@
ProfitSword
Randi Bushell
Founder, CEO
@
Merri
Cameron Jarvis
Partnerships Manager
@
Kenect
Sarah Duguay
Sales & Marketing Manager
@
WebRezPro Property Management System
Sandra Holland
Marketing Manager
@
Benbria
Pritesh Patel
Product Manager, Partnerships & Data Services
@
ProfitSword
Bianca Esmond
Director, Brand Marketing
@
SevenRooms
Are you a consultant or vendor that recommends Tripleseat?
Leave a recommendation
News
Tripleseat
1 year ago
Tripleseat Acquires 3D Floor Plan Provider, Merri, to Revolutionize Event Management & Planning
Tripleseat
1 year ago
Tripleseat for Hotels Teams Up with Best Western Downtown Casper Hotel in Wyoming Offering Unparalleled Group Sales and Event Planning Solutions
Tripleseat
1 year ago
PURS Fine Hotels & Restaurants Taps Tripleseat for Hotels to Maximize Group Sales and Streamline Event Planning
Tripleseat
1 year ago
Tripleseat Announces New Integration with Mews Property Management System
Tripleseat
1 year ago
Tripleseat for Hotels Partners Up with Urban Cowboy Hotels to Maximize Group Bookings and Event Revenue
Tripleseat
1 year ago
Tripleseat's 2023 Data Insights Reveal Remarkable Growth Trend with $7.3 Billion in Event Booking Revenue for Restaurant and Unique Venue Customers
Tripleseat
1 year ago
Tripleseat Announces Strategic Acquisition of Attendease for Unparalleled Event Management Solutions
Tripleseat
2 years ago
The Eldred Preserve Joins Tripleseat’s Hotel Sales and Catering Platform
Tripleseat
2 years ago
Cape Resorts Moves 5 Properties to Tripleseat Platform, Citing Its Easy-to-Use System as a Driver for Change
Tripleseat
3 years ago
Tripleseat Welcomes Savara Hospitality to Its Hotel Customer Portfolio
Tripleseat
3 years ago
Viceroy Hotel Group Selects Tripleseat For Their Sales and Catering Platform
Tripleseat
3 years ago
Tripleseat Signs Alexa Management, Adding Three Hotels to the Hotel Sales and Catering Platform
Tripleseat
4 years ago
Hotel Mission de Oro Signs with Tripleseat Software
Tripleseat
4 years ago
Tripleseat Survey: Business Travel and Event Bookings to Increase for Hotel Industry
Tripleseat
4 years ago
Stoney Creek Hospitality Selects Tripleseat For Their 13 Hotel Properties
Tripleseat
4 years ago
Hay Creek's 22 Hotel Properties Sign with Tripleseat
Tripleseat Integrations
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93% recommended by 1513 hotels |
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92% recommended by 671 hotels |
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This integration hasn’t been verified by Tripleseat yet.
Otelier
90% recommended by 102 hotels |
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This integration hasn’t been verified by SkyTouch Technology yet.
SkyTouch Technology
89% recommended by 113 hotels |
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Infor
80% recommended by 82 hotels |
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This integration hasn’t been verified by Tock yet.
Tock
100% recommended by 8 hotels |
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Benbria
89% recommended by 7 hotels |
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Support
Unverified
Tripleseat has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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Products Reviewed
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What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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