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Tripleseat (Group Sales Management Platform)
4.3 (105 REVIEWS)
HT Score
89 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Randi, Mark, Cameron + 4 more experts recommend Tripleseat
Read RecommendationsTripleseat (Group Sales Management Platform)
Ranked 3 (out of 15) in Hotel Sales Software
2025 Finalist
HotelTechAwards
Hoteliers voted Tripleseat as the #3 Hotel Sales Software provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldTripleseat (Group Sales Management Platform)
89% recommended by 200 hotels
Springboard Hospitality, Curator Hotels and Resorts, Lark Hotels & 197 others
Bell - AI powered product analyst
I analyzed all of Tripleseat’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like TripleSeat for its seamless integration capabilities and ability to centralize events, bookings, and communications. It enhances sales efficiency through support for event detailing, contracts, and real-time updates. The system significantly reduces time and errors in event management, improving customer experience and increasing revenue potential. However, some critical areas need improvement, such as PMS integration, feature enhancements for group bookings, and more comprehensive reporting options.
Springboard Hospitality, Curator Hotels and Resorts, Lark Hotels & 197 others
Read their reviewsWhat Types of Hotels Tripleseat is Popular For
Size
11 | X-Small (1-9 room)
24 | Small (10-24 room)
59 | Mid-Sized (25-74 room)
103 | Large (75-199 room)
27 | X-Large (200+ room)
Country
201 | United States of America
9 | Canada
2 | United Kingdom
2 | France
2 | Australia
2 | Nigeria
1 | Singapore
1 | Netherlands
1 | Chile
1 | Mexico
1 | Puerto Rico
Type
140 | Boutiques
91 | Luxury Hotels
88 | Bed & Breakfast & Inns
68 | Resorts
57 | Branded Hotels
53 | Airport/Conference Hotels
45 | Limited Service & Budget Hotels
43 | City Center Hotels
10 | Motels
9 | Casinos
9 | Extended Stay & Serviced Apartments
9 | Hostels
9 | RV Parks & Campgrounds
7 | Vacation Rentals & Villas
Region
211 | North America
5 | Europe
2 | Oceania
2 | Africa
1 | Asia Pacific
1 | South America
1 | Central America
Category
181 | Event Management Software
105 | Hotel Sales Software
Didn’t find what you were looking for?
What is Tripleseat?
Founded in 2008 | Headquarters in Concord, MA | 289 employees
Tripleseat (Group Sales Management Platform) is a comprehensive software solution designed to streamline the management of group events and bookings for hotels. This platform excels in boosting sales efficiency and simplifying complex booking processes, making it an invaluable tool for hospitality businesses. With a user-friendly interface, Tripleseat offers an integrated CRM, seamless event management capabilities, and efficient document handling. Its real-time communication features and calendar view enhance productivity and coordination among teams. Despite some integration issues with PMS systems like Opera, Tripleseat remains a highly effective time-saving and revenue-generating tool for hoteliers.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Tripleseat products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Tripleseat Reviews Analyzed: 90
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Tripleseat Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Tripleseat
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Tripleseat's Provided Description:
"Tripleseat is the all-in-one sales and catering platform that helps you increase sales, without increasing your workload. Tripleseat gives you the tools to book and manage groups at your hotel with ease. With an integrated CRM, Guest Room Control, and an event platform, Tripleseat makes group sales easier, simplifies the booking process, and enables your entire team to work efficiently, from anywhere, at any time."
FAQs
Capabilities
Simplify the Group Booking Process
Simplify the Group Booking Process
Our platform helps you manage group bookings and room blocks while staying up to date with all your leads and accounts. By automating your follow up tasks and mundane data entry, you can prospect and book more business in less time.
Improve Operational Efficiency
Improve Operational Efficiency
Tripleseat makes managing group sales and catering easier than ever. Our cloud-based system provides the tools your team needs to book more group business, streamline the planning process, and communicate every detail seamlessly across all departments.
Integrate Seamlessly with Software Partners
Integrate Seamlessly with Software Partners
Integrate Seamlessly with Software Partners
Track Sales, Past Insights and Growth
Track Sales, Past Insights and Growth
Track Sales, Past Insights and Growth
Manage A High Volume Of Events
Manage A High Volume Of Events
Manage A High Volume Of Events
Features
Sales CRM
4/5 features
RPF Management
4/5 features
F&B Planning
4/5 features
Contracts & E-Signatures
4/5 features
Reporting & Analytics
4/5 features
Tripleseat Reviews Summary
Ease of Use
4.3/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, Tripleseat (Group Sales Management Platform) is the #5 most trending product in the Hotel Sales Software category (out of 15) and the #236 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreTripleseat’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Tripleseat as the #3 Hotel Sales Software provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Tripleseat Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Tripleseat Case Studies
Tripleseat doesn’t have any case studies available
References
"Tripleseat is the single best ROI of any system I have implemented in my 30-year career"
Jeff Mould
President @
"We actually use Tripleseat across all our departments, whether it’s production and lighting, or it’s our carpenters, and our housekeeping, or our marketing team. Each department has an account and uses Tripleseat. As we put up tentative and definite events, being able to assign tasks to our lighting department or to assign that we need staff from our food and beverage departments, It’s really helpful.""
Melody Thomas
Concierge @
The McKittrick Hotel
"Leads coming through the Tripleseat platform could be an average of 300-plus leads a month. So being on top of that lead conversion and that volume is critical for us and Tripleseat’s been a big help for us to manage that.”"
Lou Canakes
National Sales Director @
SPIN New York 23
"Responding to leads is so easy in addition to communicating upcoming Events & Groups with the Operation Managers thru the integration features (ie-Google Calendar). All of these resources can be "pre-canned" for easy replies and also accessed on any day, location, time through their app. Discussion Email Templates & the Sales Collateral Gallery makes responding to emails fast and easy! Click, click, and boom! Response times matter and Tripleseat makes doing so a breeze!"
Olivia Prescott
Director of Sales @
Sands Hotel & Spa
Featured Customers
More Products by Tripleseat
Hotelier Rating
Looking for specific info?
10
Director of Sales
Director of Sales Stoney Creek Hotel and Conference Center Moline/Quad Cities from 100 to 199 room Bed & Breakfast & Inn in Moline (United States of America)
Verified
9 days ago
Ease of use
Ability to make quick edits
Versatility to work and attach room layouts easily
Ability to break down events by room, time, and date
Flexibility in adding additional concessions etc.
The way it can share info with other critical Hotel Software programs in the industry.
United States of America
United States of America
Director of Sales Stoney Creek Hotel and Conference Center Moline/Quad Cities
Large Hotel
10
Tripleseat Helps Make My Job Easier
Sales Manager from 100 to 199 room Branded Hotel in Memphis (United States of America)
Verified
9 days ago
I like how it helps my team with communication by connecting us within the discussion to a potential group/event. I find the Reports to being very helpful in tracking Prospect groups that may take a little longer to respond to proposals or in signing their contractual documents.
United States of America
United States of America
Sales Manager
Large Hotel
10
We love Triple S
Social Sales Manager from 50-74 room Boutique in Richmond (United States of America)
Verified
9 days ago
It helps teams manage leads, create proposals, and handle bookings all in one place. With integrated communication tools and real-time updates, Triple Seat simplifies coordination and enhances efficiency across departments.
United States of America
United States of America
Social Sales Manager
Mid-Sized Hotel
10
Tripleseat makes working with clients seamless and organized
Events & Sales Manager from 100 to 199 room Bed & Breakfast & Inn in Baltimore (United States of America)
Verified
9 days ago
Love how Tripleseat keeps everything in one place! It keeps all our client details and communication in one place, and sending out proposals or quotes is a breeze. I can quickly and efficiently communicate with our clients. It's also great for collecting payments, and the client can see everything all in one place.
I also appreciate their h...
United States of America
United States of America
Events & Sales Manager
Large Hotel
8
Convenient & Easy
Group Sales Manager from 100 to 199 room Airport/Conference Hotel in Tahoe City (United States of America)
Verified
9 days ago
The ability to update across all devices simultaneously is nice. Very easy to understand and comprehensive service that would make this work much more time consuming without.
United States of America
United States of America
Group Sales Manager
Large Hotel
8
Good value
Front desk from 50-74 room Boutique in Brunswick (United States of America)
Verified
9 days ago
For the price, Tripleseat is a good value. It works for a small hotel like ours and the support is great. They get back to you quickly and you can learn a lot with the tutorials. It takes some getting used to coming from Salesforce/Delphi but it's very intuitive.
United States of America
United States of America
Front desk
Mid-Sized Hotel
10
Easy to use software for hotel sales teams
Front desk from 500+ room Boutique in Boston (United States of America)
Verified
9 days ago
The software is easy to learn how to use.
Live contract/event order updates are great as you don't need to send multiple links etc.
United States of America
United States of America
Front desk
X-Large Hotel
10
Great Experience
from 100 to 199 room Boutique in San Diego (United States of America)
Verified
14 days ago
The fact that we could organize, set up BEO's, invoices, send proposals and see leads makes tripleseat a unique platform for hotels. We love it!
United States of America
United States of America
Large Hotel
9
Review
from 100 to 199 room RV Parks & Campground in Zion National Park (United States of America)
Verified
14 days ago
The ease of making BEOs and Invoices.
Payment method, being able to send to client directly from booking.
Conversation area.
United States of America
United States of America
Large Hotel
9
Sales Representative
FD from 100 to 199 room Boutique in Montréal (Canada)
Verified
14 days ago
- When all set-up, very easy to use.
- We save so much time.
- Forecast and report.
- The presentation of the documents.
Canada
Canada
FD
Large Hotel
- 1
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- 11
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Tripleseat provides a robust solution for hotel group sales activities, including all aspects of the sales cycle, as well as banquet planning and management. Their integration with Maestro PMS provides seamless integration of group block and rate information
Showing all answers to: "What does this product or service do well?"
Tripleseat provides a robust solution for hotel group sales activities, including all aspects of the sales cycle, as well as banquet planning and management. Their integration with Maestro PMS provides seamless integration of group block and rate information
Triplesea's all-in-one sales and catering platform takes group bookings to a new level! Their platform makes it easy for our mutual clients to create and send group booking proposals in minutes, saving them hours a day and increasing productivity while decreasing workload. Paired with WebRezPro PMS, sales teams have the ability to make changes to bookings in real-time, from anywhere, on any device.
Question:
What differentiates this product or service from the competition?
Answer:
It's a company and product that aligns well in size and scope for the majority of independent hotels and resorts. They are a pleasure to work with and focused on providing solutions to their clients,
Showing all answers to: "What differentiates this product or service from the competition?"
It's a company and product that aligns well in size and scope for the majority of independent hotels and resorts. They are a pleasure to work with and focused on providing solutions to their clients,
As a cloud-based product, Tripleseat is able to be accessed from anywhere at anytime, making it a convenient choice for any hotelier on the go. Tripleseat's easy to use interface and ability to update changes to bookings in real-time really makes this software stand out.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Choose the partner that best aligns with your needs, not just in software features, but in size, spirit and focus. A partner that listens and cares can make all the difference to the success of your business.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Choose the partner that best aligns with your needs, not just in software features, but in size, spirit and focus. A partner that listens and cares can make all the difference to the success of your business.
The seamless connection that Tripleseat has with WebRezPro provides enormous benefits to our mutual clients that manage a lot of group bookings. Together our software provides a comprehensive package that not only streamlines processes, but also saves hoteliers time and boosts revenue.
Recommended by
Mark Kelly
Solutions and Partner Integration Consultant
@
Maestro Property Management Solutions
Sarah Duguay
Sales & Marketing Manager
@
WebRezPro Property Management System
Mark Kelly
Solutions and Partner Integration Consultant
@
Maestro Property Management Solutions
Sarah Duguay
Sales & Marketing Manager
@
WebRezPro Property Management System
Are you a consultant or vendor that recommends Tripleseat?
Leave a recommendation
News
Tripleseat
1 year ago
Tripleseat Acquires 3D Floor Plan Provider, Merri, to Revolutionize Event Management & Planning
Tripleseat
1 year ago
Tripleseat for Hotels Teams Up with Best Western Downtown Casper Hotel in Wyoming Offering Unparalleled Group Sales and Event Planning Solutions
Tripleseat
1 year ago
PURS Fine Hotels & Restaurants Taps Tripleseat for Hotels to Maximize Group Sales and Streamline Event Planning
Tripleseat
1 year ago
Tripleseat Announces New Integration with Mews Property Management System
Tripleseat
1 year ago
Tripleseat for Hotels Partners Up with Urban Cowboy Hotels to Maximize Group Bookings and Event Revenue
Tripleseat
1 year ago
Tripleseat's 2023 Data Insights Reveal Remarkable Growth Trend with $7.3 Billion in Event Booking Revenue for Restaurant and Unique Venue Customers
Tripleseat
1 year ago
Tripleseat Announces Strategic Acquisition of Attendease for Unparalleled Event Management Solutions
Tripleseat
2 years ago
The Eldred Preserve Joins Tripleseat’s Hotel Sales and Catering Platform
Tripleseat
2 years ago
Cape Resorts Moves 5 Properties to Tripleseat Platform, Citing Its Easy-to-Use System as a Driver for Change
Tripleseat
3 years ago
Tripleseat Welcomes Savara Hospitality to Its Hotel Customer Portfolio
Tripleseat
3 years ago
Viceroy Hotel Group Selects Tripleseat For Their Sales and Catering Platform
Tripleseat
3 years ago
Tripleseat Signs Alexa Management, Adding Three Hotels to the Hotel Sales and Catering Platform
Tripleseat
4 years ago
Hotel Mission de Oro Signs with Tripleseat Software
Tripleseat
4 years ago
Tripleseat Survey: Business Travel and Event Bookings to Increase for Hotel Industry
Tripleseat
4 years ago
Stoney Creek Hospitality Selects Tripleseat For Their 13 Hotel Properties
Tripleseat
4 years ago
Hay Creek's 22 Hotel Properties Sign with Tripleseat
Tripleseat Integrations
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Support
Unverified
Tripleseat has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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What do you dislike or think could be improved?
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Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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