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PMS by HotelRunner
4.9 (16 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
PMS by HotelRunner
Unranked in Property Management Systems
The sales-first property management system
96% recommended by 115 hotels
What is HotelRunner?
Founded in 2011 | Headquarters in United Kingdom | 60 employees
PMS by HotelRunner is a powerful, all-inclusive property management system designed exclusively to streamline your hotel operations and increase profits. It ensures you are always in the loop with real-time updates on reservations, cancellations, occupancy rates, room states, and tasks. The daily overview of your property is presented on customizable dashboards, offering a comprehensive snapshot at a glance.
Effortlessly manage your cash flow with multiple cashier features, complete invoice control, unlimited templates, and multi-currency management. Additionally, PMS by HotelRunner allows you to synchronize your online travel agencies, manage direct sales channels, adjust rates and availability, and integrate meta-search—all from one advanced dashboard, including third-party apps you already love.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of HotelRunner products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
HotelRunner Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
HotelRunner Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by HotelRunner
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
HotelRunner's Provided Description:
"A powerful, all-inclusive, innovative, and advanced PMS designed exclusively to streamline your operations and increase profits. Nothing happens on your property without you knowing. All reservations, cancelations, occupancy rates, room states, and tasks… The daily overview of your property awaits you on customizable dashboards updated in real time. Manage your cash flow effortlessly. Multiple cashier features, complete invoice control, unlimited templates, multi-currency management, and many more powerful and smart features. Manage your online travel agencies, direct sales channels, rates and availability, meta-search, and even your favorite third-party apps in real-time on one advanced dashboard."
FAQs
Capabilities
Property Management System (PMS)
Property Management System (PMS)
Property management system helps streamline your operations and boost your profits. Take care of your operations easily with a comprehensive set of tools.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
HotelRunner Reviews Summary
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
5.0/5
Implementation
5.0/5
Recommended by
Achievements
This vendor's trending score is rising, PMS by HotelRunner is the #20 most trending product in the Property Management Systems category (out of 319) and the #459 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHotelRunner’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
HotelRunner Pricing
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HotelRunner Case Studies
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References
"One of my favorite new features that they just started this year is Guest Relationship Management… Besides that, we also can take reservations from our own website with the help of the HotelRunner platform and get reservations on Booking.com. Those are all really helpful for us."
Jenna Anlar
Owner @
BARBERA boutique hotel
"Honestly, I called all the companies. However, HotelRunner responded very quickly and excellently. They said, “If your computer is on, we can start now.” In nearly 30 minutes, the system was set and running. This is something I will never forget… Before HotelRunner, we were working with one or two, of the most well-known channels. Thanks to HotelRunner, we are now working with 15 sales channels. Of course, their productivity varies, but my hotel is on all of them and promoted to more potential guests."
Nuri Eğilmez
Owner @
Peremere Alacati Hotel
"HotelRunner has a mobile application, which I haven’t heard of any other company that has one. The fact that HotelRunner has this product is really crowd-pulling and attractive. It is a product that helps us access our hotel 24/7 quickly. Since we handle most of our work with HotelRunner and gain time and speed, we integrated our sales team into other work. We not only took advantage of our sales team but also, thanks to the benefits of HotelRunner, we started to realize other advantages. It’s a win-win situation."
Güner Güney
General Manager @
Ramada Encore by Wyndham Izmir
"After we sent an email to HotelRunner, they returned to us very quickly. After they gave the HotelRunner training and the necessary information, we became a part of HotelRunner within a day. When we went to the meeting, we saw a very experienced team during their presentation. They were able to answer all of our questions. The first thing I say to those around us who saw our experience and said, “We want to do the same” is “Talk to HotelRunner first”. There are so many alternatives to find and rent a hotel in a convenient destination. However, there are very few alternatives for hotel sales management platforms that you can get such good support."
Nazım Kaya
Owner @
AlacatI Kapari Otel
"When we decided to use HotelRunner, we first consulted many hotels. We searched the channels they were using. After we got a few demos and evaluated the price-benefit balance, we decided that HotelRunner was the best for us. The most important thing that differentiates HotelRunner from other companies is that it offers direct connections with online channels like Booking.com, Airbnb, and many more. It also enables us to reach more and various channels. Before we started working with HotelRunner, we had been managing our online sales operations manually, which had been taking a lot of time. After we started working with HotelRunner, we were able to solve our problems within minutes."
Huner Kartal
Reservation Supervisor @
Radisson Blu Hotel, Istanbul Sisli
"HoteRunner exceeded our expectations in terms of support and communication. Before HotelRunner we were working with only one channel. After we started working with HotelRunner, we had the chance to work with many channels. We were able to manage all the availability through one single platform easily. Thanks to HotelRunner’s Booking Engine we started to receive direct bookings from our website. Also, the mobile application makes everything a lot easier. We can update our rates and availability and add bookings to the system instantly. I recommend HotelRunner to every hotel that wants a seamless operation and also cares about guest satisfaction."
Sena Onder
Business Manager @
Casa Sur Antalya
"HotelRunner has many features that are remarkable and appealing to us such as the payment methods, mobile application, and prompt support that they provide. It offers many practical solutions to us. When you reach 16 properties like us, these kinds of things become very important. It is not very possible for me to handle the operations of 16 properties in 8 hours. I have to carry the entire office with me all the time. We have too many properties, and we have to make instant changes all the time. Therefore, HotelRunner’s Mobile Application is very important to me."
Burak Bıyıklı
E-Commerce Manager @
Armas Bella Sun
"The most important feature that distinguishes HotelRunner from other channel managers is its wide network and connections. It works with many channels and makes it easier for us to reach these channels. The best part is that it allows us to get bookings from our own website via our own booking engine seamlessly. Before we started working with HotelRunner, we were trying to check each booking on different extranets. It was very difficult to set rates and promotions. Thanks to HotelRunner, we started to save a serious amount of time. Thus, we had the chance to deal with our other work items by spending less time on sales and marketing."
Serkan Karahan
General Manager @
Alesta Yacht Hotel
"When you think about the HotelRunner platform in detail, you can clearly see that all the features are quite ahead of their time. As part of its channel management service, it offers nearly 150 sales channels. This broad portfolio offers you a great advantage to access any market in the world easily with just one “click”. Whether you have 10, 20, or 300 rooms, it shouldn’t raise a question mark whether to use HotelRunner or not. Because at these two extreme points, HotelRunner will successfully provide the service you need with its strong infrastructure."
Ural Sagdic
Hotel Manager @
Alakapi Hotel
"The most important reason why we chose HotelRunner is that the platform is incredibly fast. For boutique hotels, like ours, the biggest fear is being overbooked. With HotelRunner, this is never an issue as it adjusts availability in real-time. I also find the mobile application very useful. For example, I was driving home yesterday when my phone rang. A guest was asking if we had any availability. I pulled the car over and opened the application. Within minutes, I was able to confirm the reservation. I’m so happy to say that we haven’t experienced any overbookings or any kind of problems. I hope we will continue working together for many more years."
Omer Hakgecirmez
Hotel Manager @
Oludeniz Loft-Exclusive
"After we started working with HotelRunner, we were able to update our rates, availability, and all our inventory in real-time. Thanks to the HotelRunner platform, we had the opportunity to meet and communicate with many online travel agencies we had not worked with before. Thus, we started to receive reservations from many different markets. This is a great advantage for us. I would recommend HotelRunner to all hotels that are experienced like us or new to the industry and have no experience yet; so they can get the chance to work with an easy-to-use, open-to-development, and dynamic platform."
Soner Deveci
General Manager @
Orient Express & Spa by Orka Hotels
"After meeting HotelRunner, the biggest change we experienced in our business was that it gave us the opportunity to open up to different markets by accessing a lot of channels. Apart from that, it enabled us to save time. Previously, one staff member was only dealing with price and availability updates the entire day. Now we can do it in minutes. I believe HotelRunner is very successful. I strongly recommend it to every hotel with high room capacity in the industry. They can easily use HotelRunner."
Genco Sekercioglu
Sales and Marketing Director @
Ramada Resort Bodrum
"When we decided to work with HotelRunner, we considered many factors. One of them was that HotelRunner had very strong partnerships with global online travel agencies that lead the industry. We asked these partners for reference before making a decision. We are connected to 18 channels through HotelRunner and among these channels, B2B channels play an important role for us. HotelRunner’s support for both B2B and B2C channels is very important for us. Also, before we started working with HotelRunner, we were very keen to improve our direct sales channel. The user interface of the HotelRunner Booking Engine was easy to use and mobile-friendly, which was a big plus for us."
Kemal Can Vurkir
Sales Manager @
Cape Bodrum Luxury Hotel & Beach
"After meeting Christophe Bazille, our contact person, we quickly decided to use HotelRunner as our channel manager exclusively. The best thing about choosing HotelRunner is having peace of mind, the simplicity of use, and knowing that we can be visible on a large number of OTAs, which wasn’t the case earlier. I definitely recommend HotelRunner. It’s an extremely simple platform to use, and very user-friendly. The support team is always available and very responsive and the price-quality balance is perfect for me."
Carpat Kech
Owner @
Riad Les Trois Palmiers El Bacha
"When we were launching our hotel, our strategy was to approach directly to the guests, so we needed a platform to allow us to do that. At this point, DES Management introduced HotelRunner to us. HotelRunner’s booking engine facilitated this process for us. We achieved more than 55% of direct bookings through the booking engine. The thing about HotelRunner is that it is a really advanced and innovative tech company. For example, their new review center allows us to reply to all guest reviews from the same platform. Another thing HotelRunner provides is dynamic pricing which allows us to change rates on a daily basis, depending on our needs which ultimately leads to higher revenue. If I had a magic wand for the hospitality industry, I would make the industry more accessible to the guests by using more technology with a platform such as HotelRunner."
Yavor Yankov
General Manager @
Hotel Umani Хотел Умани
"ore we joined HotelRunner Elite, we faced challenges in pricing, strategy, managing room availability, and keeping tabs on nearby properties. HotelRunner Elite has been a game-changer for us. It has provided us with speed and a competitive edge. We can dynamically monitor room availability, allowing us to adjust our pricing based on the competition accurately. We’re also able to secure future reservations swiftly. By streamlining the booking process, we’ve gained better control over pricing and budgeting, consistently surpassing our targets. To us, HotelRunner Elite is accessible, dynamic, and sincere."
Banu Arat Timuçin
Deputy General Manager @
Ontur Otel
"The most important features that separates HotelRunner from other companies are the services that they provide and the team that supports us quickly whenever we ask a question… The Mobile Application is really important for us. Because, unfortunately, we cannot be at the hotel 24/7. But the hotel operates 24/7. Being informed about incoming guests and what is happening are very important for sales and reservation teams. After we started to work with HotelRunner, the biggest change for us was actually ‘time’. We are now able to complete a task in minutes, which was taking hours before."
Merve Beyoglu
Sales and Reservation Manager @
Pierre Loti Hotel
"What distinguishes HotelRunner from other companies is that we can get results very fast, it shows a unique approach according to our wishes and needs and its strong infrastructure. HotelRunner has a technological infrastructure that connects us with the world and develops constantly. HotelRunner is not just a channel manager. It provides great convenience to hotels with many products and services like guest relationship management, front office management, and integration with different sales channels. Therefore, it is more correct to see HotelRunner as an end-to-end hotel management solution. The time and effort HotelRunner saves us are priceless."
Yigit Girgin
General Manager @
Bodrium Otel & Spa
Featured Customers
More Products by HotelRunner
Hotelier Rating
Looking for specific info?
10
Ozgur Ayten - EPIC Tech Support
Owner/Manager from 5 to 9 room Boutique in Mechapa (Nicaragua)
Verified
4 days ago
Ozgur has an amazing style to him which makes me feel like he really cares about me and my small hotel in Nicaragua. It's clear that he is a consummate professional and extremely knowledgeable. HotelRunner In general is great, but Ozgur brought my satisfaction to a new level.
Nicaragua
Nicaragua
Owner/Manager
X-Small Hotel
10
Successful system
Asst. Manager of Online Sales & Reservation from 100 to 199 room City Center Hotel in Istanbul (Turkiye)
Verified
2 months ago
Easy to use. Everything needed for a hotel is available. It is getting better every day. I recommend it to everyone.
Turkiye
Turkiye
Asst. Manager of Online Sales & Reservation
Large Hotel
10
HotelRunner has significantly improved our operations.
Sales Manager from 75-99 room Boutique in Istanbul (Turkey)
Verified
2 months ago
What I love the most about HotelRunner is the integration options it offers. Being able to easily integrate with different channel managers and OTAs and manage all reservations from one place is incredibly convenient. Additionally, the user-friendly interface of the platform makes everything quick and efficient.
The platform is user-friend...
Turkey
Turkey
Sales Manager
Large Hotel
10
Everything is going well with hotel runner
FD from Bed & Breakfast & Inn in Amasya (Turkey)
Verified
5 months ago
We do not experience any disruptions on our screen during reservations.It is an important detail to host our guests without keeping them waiting.
Turkey
Turkey
FD
10
The service and advice of HotelRunner and its technician Ozgur is totally satisfactory.
Promotor Turistico from 1 to 4 room Bed & Breakfast & Inn in Puebloviejo (Colombia)
Verified
7 months ago
The time of linking and the form of financing to be able to obtain the platform and how easy it is to be able to use it
Colombia
Colombia
Promotor Turistico
X-Small Hotel
10
Really best goood
Fotonu desk from 25-49 room Boutique in Diyarbakir (Turkiye)
Verified
8 months ago
You can understand that it is a practical, fast and quite well-designed software driver. You can easily solve all your workflows.
Turkiye
Turkiye
Fotonu desk
Medium Hotel
10
Ayzu assited me with the rates, connection and the synchronization between the channel manager with Expedia.
Operations from 200 to 499 room Bed & Breakfast & Inn in Cocoyoc (Mexico)
Verified
15 months ago
I was able to include the correct rates on the channel. The property was connected to Expedia. Ayzu Ozaras Kel, reviewed the information for 2 properties under my responsability.
Mexico
Mexico
Operations
X-Large Hotel
10
Ayzu assited me with the rates, connection and the synchronization between the channel manager with Expedia.
Operations from 200 to 499 room Bed & Breakfast & Inn in Cocoyoc (Mexico)
Verified
15 months ago
I was able to include the correct rates on the channel. The property was connected to Expedia. Ayzu Ozaras Kel, reviewed the information for 2 properties under my responsability.
Mexico
Mexico
Operations
X-Large Hotel
10
Thanks to Gizem!!
Hotel manager from 10 to 24 room Bed & Breakfast & Inn in Bocas Town (Panama)
Verified
2 years ago
Very easy to use and I can find all my bookings instantly at the same place. Gizem is exceptional and make everything very easy!
Panama
Panama
Hotel manager
Small Hotel
10
The best experience for the lowest price
Luis Ferraz from 5 to 9 room Hostel in Figueira da Foz (Portugal)
Verified
2 years ago
An easy to use user-friendly interfaceReliable communication with OTAs in any situation, whether booked through OTAs, direct or through the booking engine.
Portugal
Portugal
Luis Ferraz
X-Small Hotel
- 1
- 2
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Tourism in Cyprus depends heavily on tours and activities. Although some boutique hotels and vacation rentals have returned to business after the pandemic, tours have completely stopped. Therefore, Cyprus has been hit by the pandemic really badly. At this point, HotelRunner played a lifesaving role. During this period, we started digitizing our properties by bringing them together with HotelRunner's world-class technology and worldwide network. By joining many local and global sales channels via HotelRunner, hotels ranging from small hotels up to big resorts have built their online presence and begun to accept guests from all over the world
Showing all answers to: "What does this product or service do well?"
Tourism in Cyprus depends heavily on tours and activities. Although some boutique hotels and vacation rentals have returned to business after the pandemic, tours have completely stopped. Therefore, Cyprus has been hit by the pandemic really badly. At this point, HotelRunner played a lifesaving role. During this period, we started digitizing our properties by bringing them together with HotelRunner's world-class technology and worldwide network. By joining many local and global sales channels via HotelRunner, hotels ranging from small hotels up to big resorts have built their online presence and begun to accept guests from all over the world
Question:
What differentiates this product or service from the competition?
Answer:
Their products and services give our partner properties the opportunity to meet their maximum potential by connecting to both local and global channels. This not only helps them capture guests from their local market but all over the world. Having the right channels is the key to worldwide distribution and HotelRunner offers this opportunity with its 150+ travel partners.
Showing all answers to: "What differentiates this product or service from the competition?"
Their products and services give our partner properties the opportunity to meet their maximum potential by connecting to both local and global channels. This not only helps them capture guests from their local market but all over the world. Having the right channels is the key to worldwide distribution and HotelRunner offers this opportunity with its 150+ travel partners.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I would advise each property to benefit HotelRunner’s channel manager product while also using the booking engine. This will not only help capture guests from different online platforms but will also enable hoteliers to get reservations directly from their website. Using both these features will maximize your opportunity for profits.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I would advise each property to benefit HotelRunner’s channel manager product while also using the booking engine. This will not only help capture guests from different online platforms but will also enable hoteliers to get reservations directly from their website. Using both these features will maximize your opportunity for profits.
Recommended by
Burak Kula
Sales Director
@
Travelmax
Burak Kula
Sales Director
@
Travelmax
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Support
Unverified
HotelRunner has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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