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CiHMS
4.9 (92 REVIEWS)
HT Score
85 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
CiHMS
Ranked 13 (out of 319) in Property Management Systems
Comprehensive hotel management system
98% recommended by 60 hotels
Vinpearl, Melia Vinpearl, The Hanoi Club & 57 others
Bell - AI powered product analyst
I analyzed all of CiHMS’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like CiHMS for its seamless integration with various hotel operations, significantly boosting revenue and operational efficiency. Its intuitive interface and robust reporting capabilities offer clear insights into hotel activities, helping management make data-driven decisions. The scalability and customization enable adaptation to dynamic business needs, while features like task coordination and cloud-based access improve staff workflow and reduce costs associated with IT infrastructure.
Vinpearl, Melia Vinpearl, The Hanoi Club & 57 others
Read their reviewsWhat Types of Hotels CiHMS is Popular For
Size
5 | X-Small (1-9 room)
2 | Small (10-24 room)
14 | Medium (25-74 room)
6 | Large (75-199 room)
64 | X-Large (200+ room)
Country
88 | Vietnam
2 | Portugal
1 | Cambodia
1 | Egypt
Type
57 | Resorts
41 | Luxury Hotels
35 | Boutiques
29 | City Center Hotels
18 | Branded Hotels
17 | Hostels
14 | Extended Stay & Serviced Apartments
14 | Limited Service & Budget Hotels
10 | Airport/Conference Hotels
10 | Vacation Rentals & Villas
9 | RV Parks & Campgrounds
4 | Bed & Breakfast & Inns
3 | Casinos
1 | Motels
Region
89 | Asia Pacific
2 | Europe
1 | Middle East
Category
92 | Property Management Systems
Didn’t find what you were looking for?
What is CiHMS?
Founded in 2018 | Headquarters in Ho Chi Minh City (Vietnam) | 33 employees
CiHMS is a highly versatile Property Management System (PMS) designed to enhance hotel management and business operations. The platform streamlines daily tasks by offering advanced room allocation, multi-channel reservations management, and seamless integrations. CiHMS's robust reporting capabilities provide real-time insights that help increase revenue and reduce costs. The user-friendly interface makes it easy to navigate, while 24/7 customer support ensures any issues are quickly resolved. Although some users find occasional minor bugs, the system's ability to automate routine tasks significantly boosts operational efficiency, allowing hoteliers to focus on improving the customer experience.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of CiHMS products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
CiHMS Reviews Analyzed: 85
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
CiHMS Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by CiHMS
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
CiHMS's Provided Description:
"The CiHMS PMS system is designed to help increase the efficiency of hotel management and business. With cloud computing technology, CiHMS PMS will help your hotels reduce operation time to focus on improving customer experience."
FAQs
Capabilities
Smart solutions for every operational need
Smart solutions for every operational need
A complete cloud-based hospitality management solution that fits all hotel models. Empower and transform your hotel operations
Revenue Growth
Revenue Growth
Expanding market reach, and cultivating opportunities to propel financial success and sustainable growth - Non-room revenue transformed. - Same price, more values.
Operational Efficiency
Operational Efficiency
Streamlining processes, maximizing resources, and driving performance to optimize productivity and effectiveness - QR payment. - Mobile guest service. - Mobile staff app.
Customer Experience
Customer Experience
Fostering engagement, anticipating needs, and delivering exceptional service to cultivate loyalty and satisfaction - Contactless. - QR payment. - Mobile guest service. - Self check-in/check out on mobile. - Mobile staff app.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
Available Add-ons & Modules
Transform your hotel operations
Hotel Management Software
As a cloud-based system, the PMS is designed to manage all aspects of hotel business operations for you so you can focus on delivering superior guest experiences.
Connect hotels with distribution channels
Hotel Reservations Software
A centralized reservation system to handle all your bookings across distribution channels.
Advanced Room Rate Management for Hotels
Revenue Management Systems
A centralized system to manage rooms, allotment and rates. RRM provides you a powerful tool to easily set up rate plan, room availability across hotels and channels.
Manage all your booking channels in one platform
VR Channel Manager
The Distribution Channel Manager connects you to hundreds of global booking channels. Boost your hotel visibility and revenue by synchronizing room availability and room rates across all online sales platforms.
Solutions for Food and Beverage industry
Hotel Restaurant POS Systems
A cloud-based restaurant POS system is designed to simplify essential day-to-day business operations and to help you monitor restaurant performance.
CiHMS Reviews Summary
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.9/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, CiHMS is the #11 most trending product in the Property Management Systems category (out of 319) and the #224 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCiHMS’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
CiHMS Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
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References
"CiHMS offers numerous features designed to meet both management and service quality requirements.The room allocation function is specifically tailored for hotel chains, vastly surpassing traditional methods."
Phap Le
Front Office Manager @
Meliá Vinpearl Danang Riverfront
"For me I think the system is good for our company and easy for staff work every day and easy to tracking the reports daily."
Phun Sreydav
Financial Controller @
Palace Gate Hotel & Residence
"Pros The system is easy to set up and its support greatly assists in daily operations. The reporting system provides valuable insights into hotel activities and revenues, targeting promotions on high-performing channels Cons It would be highly convenient to have an attendance check feature in the staff app. This would enable staff to easily check-in for their shifts online, while the system automatically records their check-in time, shift duration, and converts it into salary details."
Nhan Dang
Accounting @
Melia Vinpearl Hue
"New hospitality PMS wrote by young and talent Vietnamese team company. To compare with other hotel solutions, it's worth by the trendy and cost saving. Moreover, it is witnessed a new era of Vietnamese young team and tech. I recommend you experience all the functions as soon as possible . Well, it is hard to say about this matter, it is new technology PMS and it needs time to adapt well with the end users all over the world. The priority is to improve customer service skills cause the end user will meet them first."
Vu Lam
Front Office Manager @
Meliá Vinpearl Tay Ninh
Featured Customers
Hotelier Rating
Looking for specific info?
10
SUPPORT
HỖ TRỢ UP FILE LÊN SAP from 50-74 room City Center Hotel in Hanoi (Vietnam)
Verified
3 days ago
One of the highlights of my experience was the excellent support system provided by the hotel. The staff were exceptionally friendly, responsive, and always willing to assist whenever needed. Their positive attitude created a welcoming atmosphere throughout my stay. In addition, the hotel’s internal system is well-optimized, helping streaml...
Vietnam
Vietnam
HỖ TRỢ UP FILE LÊN SAP
Medium Hotel
10
Efficient and User-Friendly Hotel Management System
accountant from 50-74 room Boutique in Ho Chi Minh City (Vietnam)
Verified
3 days ago
The system meets most of our operational requirements, supporting tasks like booking management, housekeeping status, and billing in a smooth and efficient manner. It also offers several features that are not commonly found in other systems, which gives us more flexibility in managing day-to-day operations. The support team is very responsi...
Vietnam
Vietnam
accountant
Medium Hotel
10
A Smart and Convenient System for Hotel Management
Receptionist from 75-99 room Luxury Hotel in Nha Trang (Vietnam)
Verified
5 days ago
The best thing about CIHMS is how it helps our hotel run more smoothly. From booking and check-in to housekeeping and billing, everything is connected in one system. The interface is clean and easy to understand, so our staff didn’t take long to get used to it. We also love that it’s cloud-based—it’s fast, we can access it from anywhere, an...
Vietnam
Vietnam
Receptionist
Large Hotel
10
Review CiHMS
Admin from 200 to 499 room Boutique in Ganh Dau (Vietnam)
Verified
5 days ago
CiHMS is a user-friendly software that’s easy to navigate and operate, even for new staff. The interface is intuitive and well-designed, making daily tasks more efficient. One of the highlights is the variety of reports available, which greatly support hotel operations and decision-making. Overall, it helps simplify complex workflows and en...
Vietnam
Vietnam
Admin
X-Large Hotel
9
Financial Controller
Financial Controller from 500+ room Boutique in Ganh Dau (Vietnam)
Verified
8 days ago
Friendly, easy to use, have the necessary Reports, information fields clearly, Attached file feature in Night audit Report, Full and easy-to-see Report interface .
Vietnam
Vietnam
Financial Controller
X-Large Hotel
9
Good, Easy to used
IT Technican from 500+ room Luxury Hotel in Nha Trang (Vietnam)
Verified
20 days ago
Dashboard is friendly. From dashboard we can seen total about Occ, guest inhouse, guest due out and reveneus of hotel in day
Vietnam
Vietnam
IT Technican
X-Large Hotel
8
Reliable and User-Friendly
Engineer from 200 to 499 room Bed & Breakfast & Inn in Soc Trang (Vietnam)
Verified
20 days ago
The reservation and check-in features are seamless, helping us reduce guest wait times and improve customer satisfaction. Support team is responsive and knowledgeable, always ready to help when we face issues.
Vietnam
Vietnam
Engineer
X-Large Hotel
10
Reliable, Intuitive, and Built for Daily Hotel Demands
Reservation from 200 to 499 room Boutique in Ganh Dau (Vietnam)
Verified
21 days ago
This PMS truly streamlines day-to-day hotel operations. Its interface is clean, logical, and easy for both new and experienced staff to navigate. I particularly like how it handles task coordination — from housekeeping status updates to front desk activities — everything stays in sync. The automation in guest communication and billing also...
Vietnam
Vietnam
Reservation
X-Large Hotel
10
User Experience of Software Service
Accountant from 50-74 room Boutique in Hanoi (Vietnam)
Verified
21 days ago
Mobile Experience: The mobile version of the software maintains the same level of usability as the desktop version. The mobile interface is well-optimized, ensuring smooth interactions even on smaller screens. Users can easily access key functionalities without feeling cramped or hindered by the mobile format.
Vietnam
Vietnam
Accountant
Medium Hotel
10
Checkin, Reservations management, Creating report
Duty Manager from 500+ room City Center Hotel in Nha Trang (Vietnam)
Verified
1 months ago
The interface of the system is intuitive and easy-to-learn. The system is stable, easy to access to different functions. Support team is professional and on-time. Working on multiple platforms or using different network access methods will support the hotel operation more productively. Log activities reports is useful to check or investigat...
Vietnam
Vietnam
Duty Manager
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Save the cost of investment in storage infrastructure (server/hardware) Easy to use and manage across devices User-friendly interface, easy to use, provides all necessary information for users. Reports support PDF & Excel formats allowing users to edit according to their needs.
Showing all answers to: "What does this product or service do well?"
Save the cost of investment in storage infrastructure (server/hardware)
Easy to use and manage across devices
User-friendly interface, easy to use, provides all necessary information for users.
Reports support PDF & Excel formats allowing users to edit according to their needs.
We have experience working with hotel systems to serve the market and been working with multiple PMS. This CiHMS brings some new values and features that we find it quite good, not only for customer but for partners like us as well. Open in integration is the key thing here for better experience
The solution is taking advantages and all strength of cloud-based technologies and enhancements, enabling mobility and scaleability and from there providing good features to the final end users. Cost model to be redesigned and defined, which is really eliminating all hidden cost to the owners and investors
The product is new in the market but flexible in operation, compatible with range of hardware devices and OS. The solution includes both PMS and POS that allows operation in comprehensive way by deep and built in integration
Good benefit for interface with pbx, HK, technical support.
It can replace for apart of voicmail system. the product can support all service tracking for Hotel, resort.
Support multi properties, and quite service support.
Question:
What differentiates this product or service from the competition?
Answer:
CiHMS is applied many advanced and modern technologies without the need for 3rd party solutions, supporting easier and faster operation. 24/7 support service with a variety of communication channels, quick response and accurate guidance to end users' needs.
Showing all answers to: "What differentiates this product or service from the competition?"
CiHMS is applied many advanced and modern technologies without the need for 3rd party solutions, supporting easier and faster operation. 24/7 support service with a variety of communication channels, quick response and accurate guidance to end users' needs.
The team and the product itself both shows value when cooperating together. They have good product with enhanced features comparing with old fashion ones (cloud based instead of on-prem as others, web browsers, friendly UI, etc...). their team also very cooperative and professional at work
There are also solutions that running on cloud already, but not many with full and comprehensive landscape as this CiHMS. Taking different benefits of cloud nature, it comes with mini set of built-in modules that serves not only operation, but different needs of both owner, operators, managers and staffs
Two and more than two (PMS and POS) in one solution. the solution was built with multiple modules and enhancing modules that meet almost all needs from operation users. besides, many features and functions are very much tech-focused but in a friendly UI/UX for user
- On Cloud service with best quality
- Cheaper more product with same lever
- Ready to interface with any PABX system
- Many feature support for Housekeeping as: wake up, room status application
- Support multies language
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
This product is suitable for operation management requirements of hotel chain hotel systems and independent hotels with 50 rooms or more. It has advanced room allocation (much better than traditional allocation), especially for hotel chains, smooth integration for multiple sales distribution channels, and sale package configuration features for flexible pricing (per guest and per room).
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
This product is suitable for operation management requirements of hotel chain hotel systems and independent hotels with 50 rooms or more. It has advanced room allocation (much better than traditional allocation), especially for hotel chains, smooth integration for multiple sales distribution channels, and sale package configuration features for flexible pricing (per guest and per room).
Open integration is very important for the new operation of hotels. As hotelier, you have more choices than ever for any 3rd party system beside PMS, to enhance your operation flow and elevate your customer experience. CiHMS can do that, and with multiple options, available or even not yet available at the time you talk to them. Your choice for other systems shall be easier when you know the core is available with all that integration
Hotelier is also cost controller nowadays. When you consider about features, you should manage the cost well at the same time. CiHMS is the solution that cares about ROI, what you receive after you invest. This is the wise choice among options in term of cost efficiency then
The product is in modules so it is suitable not only for big scale but medium also. Not limited to any type of operation/property but resort style might get more benefits from the comprehensive and enhanced features
- Many features are suitable for the hotel model of Vietnam, especially chain hotels
- good service
- Products in line with future trends
Recommended by
April Le
Associate Market Manager
@
Mytour Vietnam
Leon Tran
GD
@
Exhub
Hieu Hoang
Head of SA
@
AWS Vietnam
Giang Le Ngọc Tuong
Sales Manager
@
Viet A Technologies
Huynh The Thoai
Vice Director
@
SITEK
April Le
Associate Market Manager
@
Mytour Vietnam
Leon Tran
GD
@
Exhub
Hieu Hoang
Head of SA
@
AWS Vietnam
Giang Le Ngọc Tuong
Sales Manager
@
Viet A Technologies
Huynh The Thoai
Vice Director
@
SITEK
Are you a consultant or vendor that recommends CiHMS?
Leave a recommendation
CiHMS Integrations
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Support
Unverified
CiHMS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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