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Agilysys PMS
3.7 (31 REVIEWS)
HT Score
71 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Agilysys PMS
Ranked 32 (out of 319) in Property Management Systems
Robust all-in-1 PMS for Hotels and Resorts
77% recommended by 31 hotels
More than 50% of Agilysys’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of Agilysys’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Agilysys Versa for its seamless integration of systems, enhancing operational efficiency and guest satisfaction. It streamlines complex processes like booking and check-outs, which reduces training time and improves service delivery. However, concerns include delays in product enhancements and customer support response times, which can impact guest interactions. Improvements in third-party integrations and engaging hotel industry professionals in development could further enhance utility. Agilysys Versa could help reduce costs from third-party vendors by offering a unified system with robust functionality.
What Types of Hotels Agilysys is Popular For
Size
1 | X-Small (1-9 room)
2 | Small (10-24 room)
2 | Mid-Sized (25-74 room)
11 | Large (75-199 room)
20 | X-Large (200+ room)
Country
31 | United States of America
2 | Philippines
1 | Canada
1 | Turkey
Type
31 | Resorts
17 | Luxury Hotels
15 | Casinos
12 | Airport/Conference Hotels
11 | Boutiques
9 | Bed & Breakfast & Inns
6 | Branded Hotels
6 | City Center Hotels
6 | Limited Service & Budget Hotels
3 | RV Parks & Campgrounds
2 | Hostels
1 | Motels
Region
32 | North America
2 | Asia Pacific
1 | Middle East
Category
31 | Property Management Systems
20 | Hotel Restaurant POS Systems
2 | Procurement Software
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What is Agilysys?
Founded in 1963 | Headquarters in Santa Barbara (United States) | 2083 employees
Agilysys PMS is a comprehensive Property Management System designed specifically for the hospitality industry. It integrates seamlessly into hotel operations by managing reservations, guest profiles, check-ins/check-outs, housekeeping, and invoicing with precision. The platform's hospitality-centric technology captures and adapts to every nuance and fluctuation in guest profiles, ensuring personalized and exceptional guest experiences. By anticipating unforeseen operational events, it resolves issues with minimal disruption, making it a valuable asset for maintaining smooth and efficient hotel operations.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Agilysys products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Agilysys Reviews Analyzed: 17
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Agilysys Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Agilysys
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Agilysys's Provided Description:
"Striking the balance to evolve well-run to well-loved is where Agilysys Property Management System comes in. Agilysys PMS technology is engineered to a hospitality-centric perspective with software, systems and services all built to function, adapt and respond with a unique hospitality bias. In your preference-driven, changeable business, that means every nuance, fluctuation and real-time enrichment of guest profiles is captured, while unforeseen operational events are anticipated and seamlessly resolved with minimal disruption or delay."
FAQs
Agilysys PMS Alternatives
Not sure if Agilysys is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:
Capabilities
Make the personal profitable
Make the personal profitable
“Keep your property sticky”. Keep guests on property by maximizing engagement and enhancing guest satisfaction. Integrated data & processes take you from SOP (Standard Operating Procedures) to SBP (Service By Preference). Help your guests book more and do more. Guests who receive value-added services or upgrades are more likely to have a positive perception.
Use technology that eases friction through flexibility/choice
Use technology that eases friction through flexibility/choice
Guests book more, do more, at a click and enjoy check-in-check-out mobile convenience. Value-added services or upgrades foster positive perceptions and reviews. Choose the path that best works for you, whether in the cloud or on-premise.
Drive Upsell Revenue
Drive Upsell Revenue
'Single-pane' view of guest itinerary for both front-desk and call center staff saves time and promotes upsells for maximum revenue-per-guest. Upselling is faster and easier when details are only a click away without searching different systems.
Unify data to improve decisions
Unify data to improve decisions
Control cost by capturing upsell opportunities that effectively maximize capacity utilization and elevate focus from RevPAR to RevPGE (Revenue per Guest Experience).
Empower employees to boost loyalty
Empower employees to boost loyalty
Actionable data — and systems that reveal it — enable practitioners to transform remarkable service into memorable hospitality. Robust guest profiles, smart property management systems that can access guest preferences across locations and amenities, and analysis systems that coalesce guests’ behaviors with financial returns can inform employees’ actions in real-time, guiding them to provide “just the right touch at the right time.”
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
Available Add-ons & Modules
Agilysys PMS
Hotel Management Software
In addition to the financial advantages of a versatile PMS system that can operate on-premise or move to the cloud if and when you decide, you'll gain modern integration advantages that maximize revenue-per-available-guest and minimize stress-per-employee, elevating everyone's experience along with elevating your bottom line.
Property-Wide Online Booking
Booking Engine
Real-time room availability allows you to sell every last room, boosting the overall value of your property. And your guests can reserve golf, spa, dining, & more, all in a single cart.
Mobile & Kiosk Check-in/Check-Out
Contactless Check-in
Simplify check-in and check-out, offer concurrent dining reservations, optimize staff productivity and enhance the guest experience. More properties are turning to mobility to reduce overhead and offer more guest self-service options. With Kiosk and Mobile check-in/check-out options, it’s easy to elevate service levels without adding front-line staff.
Payment Processing
Payments Processing Software
Agilysys Pay provides payment protection with the support of payment terminals for every scenario. Agilysys is a participating organization of the PCI Security Standards Council.
Venue & Seating Management
Upselling Software
A complete online system that’s unlike anything else. See availability across all outlets and venues, leverage multiple seat layouts for specified dates, holidays and special events, leverage unique layouts associated with an event, and accept multiple payment categories to accommodate kids, seniors, etc.
Spa Management
Spa Software
Agilysys Spa is a seamless software solution that simplifies the appointment process, enhances the guest experience and helps maximize the value of your spa as a revenue center. The software can stand alone or integrate seamlessly with your Agilysys PMS, provide real-time updates for error-free scheduling, track guest preferences for up-sell opportunities, create staff profiles, and deliver increased efficiencies for inventory control.
Golf Management
Property Management Systems
Whether you’re organizing tournaments, scheduling and tracking tee times, managing the pro shop, directing staff or overseeing player experiences, start with the reliable foundation of Agilysys Golf.
Retail & Gift Shop Module
Retail Software
Do you sell retail items in your spa, gift shop or pro-shop but don’t need a full enterprise POS system? If so, you need Agilysys Retail. Easily setup and track inventory, sell items as part of your other services, and consolidate it all on the guest folio.
Restaurant and Hotel Analytics
Business Intelligence
Whether you use Agilysys POS, Agilysys PMS, or both, our analytics engine make it easy to identify performance issues that may be limiting your bottom line, and identify opportunities that will help business grow.
Sales & Catering
Hotel Sales Software
A comprehensive sales & event management system that provides powerful tools for hotels, conference centers and resorts of all sizes.
Digital Marketing
Hotel CRM & Email Marketing
Agilysys Digital Marketing automates guest email and SMS marketing communications to stay connected with guests throughout the guest journey. Whether your message is triggered at time of reservation, check-in/out or is part of an automated campaign, you can make every communication feel personal and relevant.
Agilysys Reviews Summary
Ease of Use
4.3/5
Customer Support
3.6/5
ROI
3.7/5
Implementation
3.6/5
Recommended by
Achievements
This vendor's trending score is rising, Agilysys PMS is the #27 most trending product in the Property Management Systems category (out of 319) and the #550 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAgilysys’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Agilysys Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Compare Agilysys to Top Alternatives
Powerful. Intuitive. Unified. One platform to run your property.
OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation
Want to find out if Agilysys is the best fit for your hotel?
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Hotelier Rating
Looking for specific info?
7
Great products with very rough implementation
Rooms Division Manager from 50-74 room Limited Service & Budget Hotel in Leavenworth (United States of America)
Verified
1 months ago
Clean UI - very user-friendly, intuitive, and easy to train staff. Extremely configurable on the property level, user class level, and individual user level. Incredibly versatile, giving us lots of strategic and tactical options for operations and marketing.
United States of America
United States of America
Rooms Division Manager
Mid-Sized Hotel
10
Agilysys Ecosystem
IT from 200 to 499 room Bed & Breakfast & Inn in Horseshoe Bay (United States of America)
Verified
1 months ago
Agilysys offers a suite of solutions that offer connectivity between different solutions and provide a seamless experience for customers and end users. The ease of use and highly configurable platforms, provide a great tool able to adapt to virtually any scenario that Hospitality may present.
United States of America
United States of America
IT
X-Large Hotel
7
Still work to be done, but I have confidence we'll get there.
Sr. IT Manager - Software Portfolio from 500+ room Branded Hotel in Kiawah Island (United States of America)
Verified
1 months ago
Great people to work with throughout the AGYS products and departments. They do show a level of care and concern when addressing our needs/issues.
We have several AGYS products and have seen the significant growth of each of them to satisfy our needs.
United States of America
United States of America
Sr. IT Manager - Software Portfolio
X-Large Hotel
10
Versa
Director of IT from 75-99 room Bed & Breakfast & Inn in Lajitas (United States of America)
Verified
1 months ago
We have had a very positive transition to the Agilysys Versa platform. We replaced a software that was not designed for a resort and are working to learn and deploy all of the tools available within the system.
United States of America
United States of America
Director of IT
Large Hotel
9
Versa has made our job and team flow altogether.
Front Desk Manager from 100 to 199 room Boutique in Afton (United States of America)
Verified
1 months ago
All systems join and flow together and making everything very seamless. From F&B, Sales, and PMS it all come together very well.
United States of America
United States of America
Front Desk Manager
Large Hotel
10
It works and is improving!
Sr. IT Specialist from 200 to 499 room Airport/Conference Hotel in Ridgedale (United States of America)
Verified
1 months ago
The product just works! From installation on the product works the only times we have issues is when we try do make it do something out of the ordinary. When this happens AG is always willing to listen and enhance the product to fit our business needs. Always innovating new ways to progress forward.
United States of America
United States of America
Sr. IT Specialist
X-Large Hotel
5
Not there yet
Area revenue manager from 100 to 199 room Bed & Breakfast & Inn in Dillard (United States of America)
Verified
1 months ago
Verse has the potential to be a home run product. It needs more development with hotel industry professionals involved. It’s a great piece of technology, just needs more functionality.
United States of America
United States of America
Area revenue manager
Large Hotel
7
Very hospitable and hard working.
Application Services Specialist from 500+ room Boutique in Uncasville (United States of America)
Verified
1 months ago
I like the Quality service as well as the kind and fast communication and lastly Intelligence minds behind the machine.
United States of America
United States of America
Application Services Specialist
X-Large Hotel
10
All in one apps!
Sr applications analyst from 500+ room Boutique in Uncasville (United States of America)
Verified
1 months ago
How many services they provide so we can limit 3rd party vendors. LMS is user friendly in green screen and Web UI.
United States of America
United States of America
Sr applications analyst
X-Large Hotel
6
Pros and cons. Reacts to issues and finds solutions. Not as proactive as desired.
Asset manager from 200 to 499 room City Center Hotel in Oklahoma City (United States of America)
Verified
1 months ago
Willing to find custom solutions to problems. Responsive once issues identified. Everyone I’ve worked with has been Friendly to work with.
United States of America
United States of America
Asset manager
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Agilysys offers a turnkey PMS solution suite that can be customized to meet each property’s requirements. From working with Agilysys on many different hotel projects (mostly casinos and resorts), we know that Agilysys has a deep knowledge of the hotel market and puts their customers first. They understand the challenges facing the hotel industry and is constantly tweaking and reinventing its PMS offerings to meet the quickly changing market needs.
Showing all answers to: "What does this product or service do well?"
Agilysys offers a turnkey PMS solution suite that can be customized to meet each property’s requirements. From working with Agilysys on many different hotel projects (mostly casinos and resorts), we know that Agilysys has a deep knowledge of the hotel market and puts their customers first. They understand the challenges facing the hotel industry and is constantly tweaking and reinventing its PMS offerings to meet the quickly changing market needs.
Question:
What differentiates this product or service from the competition?
Answer:
Since the pandemic started, Agilysys has proven how agile the organization is and the company’s mobile guest app, rGuest Express, is helping hoteliers to reopen safely by delivering a mobile guest journey with contact-free check-in and mobile keys, minimizing in-person contacts and eliminating handling of physical key cards.
Showing all answers to: "What differentiates this product or service from the competition?"
Since the pandemic started, Agilysys has proven how agile the organization is and the company’s mobile guest app, rGuest Express, is helping hoteliers to reopen safely by delivering a mobile guest journey with contact-free check-in and mobile keys, minimizing in-person contacts and eliminating handling of physical key cards.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
The system has a lot of functionality. Invest time to learn and train your hotel staff to maximize your return on investment. Look into how your organization can leverage Agilysys mobile guest app, rGuest Mobile Express to provide a contact-free guest journey.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
The system has a lot of functionality. Invest time to learn and train your hotel staff to maximize your return on investment. Look into how your organization can leverage Agilysys mobile guest app, rGuest Mobile Express to provide a contact-free guest journey.
Recommended by
Pernilla Brodd
CMO
@
Zaplox
Pernilla Brodd
CMO
@
Zaplox
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Support
Unverified
Agilysys has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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