Happier Guests & More Revenue: Experience Canary’s AI-Powered Guest Management Platform
Operations
Popular in Operations
POPULAR SEARCHES
FEATURED APPS
Revenue Management
Popular in Revenue Management
POPULAR SEARCHES
FEATURED APPS
Marketing
Popular in Marketing
POPULAR SEARCHES
FEATURED APPS
Guest Experience
Popular in Guest Experience
POPULAR SEARCHES
FEATURED APPS
Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
RUNNR.ai
4.7 (23 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
RUNNR.ai
Unranked in Guest Messaging Software
Guest communication. Automated and perfected.
95% recommended by 23 hotels
RUNNR.ai has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.
What is RUNNR.ai?
Founded in 2022 | Headquarters in Utrecht (Netherlands) | 3 employees
RUNNR.ai is a virtual hotel concierge platform that enhances guest engagement by automating communication and tasks through AI and integrations. By connecting with guests on WhatsApp and SMS from post-reservation to post-check-out, RUNNR.ai streamlines operations and elevates the guest experience. It handles repetitive tasks like upsells and housekeeping requests, seamlessly integrating with existing systems and platforms like booking.com and Airbnb. This unified approach is tailored for the hospitality industry, resulting in improved guest satisfaction, operational efficiency, and increased upsell revenues for businesses.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of RUNNR.ai products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
RUNNR.ai Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
RUNNR.ai Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by RUNNR.ai
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
RUNNR.ai's Provided Description:
"Runnr.ai is a virtual hotel concierge platform that proactively engages with guests on WhatsApp and SMS throughout the guest journey from post reservation to post check-out. It automates guest communication and repetitive tasks such as upsells and housekeeping requests using AI and integrations with your used technology. Runnr.ai is also integrated with the booking.com and the Airbnb inbox resulting in a unified inbox specifically for the hospitality industry. This results in happy guests, operational efficiency, and additional upsell revenues."
FAQs
RUNNR.ai doesn’t have any screenshots available
RUNNR.ai Alternatives
Not sure if RUNNR.ai is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:
Capabilities
Proactive guest messaging
Proactive guest messaging
Proactively engage with your guests from the moment they book until after checkout, ensuring a seamless and memorable guest experience.
Any question and inquiries answered automatically
Any question and inquiries answered automatically
Automate all your guest communication instantly in the language of your guest using Runnr.ai on any channel.
Automatic translations
Automatic translations
All communication is translated 2-way. Both guest + hotel can read and write in their preffered language. With Runnr.ai you easily overcome language barriers.
Process upsells easily
Process upsells easily
Upsells are automatically booked on the invoice in the PMS. Runnr.ai also proactively asks for upsells in the conversation based in the guest profile.
PMS & third party software integrations
PMS & third party software integrations
Runnr.ai integrates with your PMS to collect and enrich the guest profile, to use the CMS and book upsells on the invoice. It also integrated with housekeeping software digital keys etc to automate operational workflows.
Insight into what's happening in the conversations
Insight into what's happening in the conversations
See what is happening in your hotel, what guests are talking about and how happy your guests are. Also we give insight on how much time runnr saves you and how much you earn extra by upsells.
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Available Add-ons & Modules
Runnr.ai Chatbot
Hotel Chatbots
Runnr.ai automates FAQ, inquiries and anything else related in guest communicaiton
RUNNR.ai Reviews Summary
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, RUNNR.ai is the #3 most trending product in the Guest Messaging Software category (out of 78) and the #137 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRUNNR.ai’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
RUNNR.ai Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
Compare RUNNR.ai to Top Alternatives
An AI-based omni channel communication center
Solve 85%+ of your guest's questions with AI directly on the Webchat, Social Media, WhatsApp & OTAs.
Want to find out if RUNNR.ai is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
90% of our WhatsApp messages are automated
FD from 500+ room in Zuna (Netherlands)
Verified
6 days ago
Great tool that helps our team focus more on the guest. And the guest gets an answer even faster. Win-win!
Netherlands
Netherlands
FD
X-Large Hotel
9
Runnr.ai saves time and elevates our guest experience
Owner from 10 to 24 room Bed & Breakfast & Inn in Maastricht (Netherlands)
Verified
6 days ago
We love how Runnr.ai automatically handles repetitive guest questions, giving our reception team more time for personal service. It’s like having an extra team member available 24/7. It saves both our guests and staff a lot of frustration, and from a financial perspective, it’s a win too – saving time and opening up upselling opportunities.
Netherlands
Netherlands
Owner
Small Hotel
10
Great addition to our daily guest communication flow.
Owner from 100 to 199 room Bed & Breakfast & Inn in Eindhoven (Netherlands)
Verified
7 days ago
Previously, guests were dependent on staff availability, but that is now a thing of the past. With Runnr.ai, guests receive an immediate response whenever they have a question. The automated response is also delivered in a human and personal manner, so that many guests do not even realize that they are communicating with AI. It has become a...
Netherlands
Netherlands
Owner
Large Hotel
10
Runnr is great way to optimize our guest yourney and information.
Owner from 50-74 room Vacation Rentals & Villa in Gasselte (Netherlands)
Verified
7 days ago
Many questions are handled quickly and accurately by Runnr, our guests get the answers they are looking for, and we can spend our time on other guest-related activities. If the question cannot be answered automatically, we can easily step in.
Netherlands
Netherlands
Owner
Mid-Sized Hotel
10
Great benefit for an elevated guest experience
General Manager from Extended Stay & Serviced Apartment in Amsterdam (Netherlands)
Verified
7 days ago
By using RUNRR.ai we managed to improve the guest satisfaction substantially and especially the easy set up and flexibility from the company makes working with them a real pleasure. The fact that we are saving on own FTE's and still able to connect with our guests and provide them with the best information possible is a real step forward in...
Netherlands
Netherlands
General Manager
9
RUNNR.ai saves time!
Financial Director from Boutique in Venlo (Netherlands)
Verified
7 days ago
Your FAQ are answered in no time. Smooth and easy communications between guest and hotel make our reception team focus on what's important. The use of Whatsapp and Booking chat make RUNNR.ai easy to use for guests.
Netherlands
Netherlands
Financial Director
9
More connection with our guests
Operational manager from 10 to 24 room Boutique in Bruges (Belgium)
Verified
7 days ago
RUNNR gives us an additional way to connect with our guests, allowing them to easily ask questions about their arrival and stay. Because many of the questions are automated, this also reduces the workload for our reception desk.
Belgium
Belgium
Operational manager
Small Hotel
9
Great Guest Service Communications
Hotel manager from 100 to 199 room Bed & Breakfast & Inn in Utrecht (Netherlands)
Verified
7 days ago
Quick responses from support and service. Good developments in improvements and with a sense of what is needed in the business. Relieves staff the time to answer standard questions and focus on what is specifically needed for guests. Overall we have around 1,500 messages per month by ai and follow up on aprox 60 or so which need a personal...
Netherlands
Netherlands
Hotel manager
Large Hotel
10
Less work, more satisfied guests
Marketing & Innovation from 50-74 room Boutique in The Hague (Netherlands)
Verified
9 months ago
Runnr AI has taken a lot of work off our hands when handling guest requests. The system ensures fast and efficient communication, which is clearly appreciated by our guests and also saves our reception team a lot of time. It is also nice that we have direct contact with the Runnr team to further optimize things.
Netherlands
Netherlands
Marketing & Innovation
Mid-Sized Hotel
10
Runner.ai is grate
Front desk mana from 5 to 9 room Bed & Breakfast & Inn in Amsterdam (Netherlands)
Verified
10 months ago
The intuitivity, the tone, the right answer at the right time, the right suggestions in the right context, the functionality
Netherlands
Netherlands
Front desk mana
X-Small Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Runnr.ai delivers seamless guest engagement by automating up to 95% of routine questions via WhatsApp and Booking.com inbox, freeing our team to focus on meaningful experiences, while driving upsells and real-time insights across our properties
Showing all answers to: "What does this product or service do well?"
Runnr.ai delivers seamless guest engagement by automating up to 95% of routine questions via WhatsApp and Booking.com inbox, freeing our team to focus on meaningful experiences, while driving upsells and real-time insights across our properties
Runnr dot ai makes outreach feel effortless. It takes what used to be a time-consuming, manual process and turns it into something smooth and surprisingly personal. I really appreciate how easy it is to set up, track performance, and see immediate results in engagement and response rates.
Runner AI has a very strong connection (the most advanced) with Mews PMS allowing hoteliers to use the systems seamlessly and enhance the customer journey through its AI messaging capabilities. We see an average customer engagement using this tool of over 50%.
Runnr.ai excels at automating guest communication across channels like WhatsApp, SMS, and Booking.com, helping hotels respond instantly to questions, handle requests, and upsell services. It supports multiple languages, reducing staff workload while driving extra revenue and improving the guest experience through real-time, AI-powered messaging.
Working with Runner has been a great experience from the start. Their team truly understands how to make work easier — they focus on getting things done, not overcomplicating them. The platform fits smoothly into everyday tools like Slack and Google Workspace, making collaboration effortless for everyone involved.
What really stands out is how genuine, responsive, and easy to work with the Runner team is. They listen, adapt quickly, and always look for ways to add value.
I’d confidently recommend Runner to any business looking for reliable, easy-to-use software that helps teams work smarter and save time. It’s a solid product built by people who care about real results.
Question:
What differentiates this product or service from the competition?
Answer:
They shine because it’s built just for hospitality — 95 % of guest questions auto-answered through WhatsApp or Booking.com, full PMS integration, unified inbox and automatic upsells delivering extra revenue without extra workload. Also an amazing team behind and happier guests after all because all their answers get responded so fast!
Showing all answers to: "What differentiates this product or service from the competition?"
They shine because it’s built just for hospitality — 95 % of guest questions auto-answered through WhatsApp or Booking.com, full PMS integration, unified inbox and automatic upsells delivering extra revenue without extra workload. Also an amazing team behind and happier guests after all because all their answers get responded so fast!
So many AI tools sound generic, but Runnr dot ai manages to capture tone, intent, and context in a natural way. It feels like an extension of how I’d write myself. On top of that, their team genuinely listens to feedback and keeps improving the product, which makes a huge difference.
Runner AI are actively developing their product, enhancing the connection to Mews even further with integrated message logs within the PMS and ancillaries to increase revenue including integrated task management and automation.
Runnr.ai stands out for its deep focus on WhatsApp as a primary guest channel, seamless integrations with major PMS and OTA systems, and its ability to automate upsells, turning guest conversations into revenue
What makes Runner stand out is how effortlessly it streamlines everyday work. Unlike other tools that add complexity, Runner keeps things simple — it connects smoothly with the apps you already use and handles tasks automatically. It’s fast, intuitive, and actually saves time instead of creating more steps.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Make sure you define your tone, key upsell offers and multilingual workflows up front — the tech automates brilliantly, but your brand voice and regional setup will determine how well you scale and engage across markets. And by the way: this isn’t a nice-to-have anymore. Guests are already used to instant messaging and seamless digital service, so integrating this kind of solution is becoming table stakes if you want your hotel to stay future-proof
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Make sure you define your tone, key upsell offers and multilingual workflows up front — the tech automates brilliantly, but your brand voice and regional setup will determine how well you scale and engage across markets. And by the way: this isn’t a nice-to-have anymore. Guests are already used to instant messaging and seamless digital service, so integrating this kind of solution is becoming table stakes if you want your hotel to stay future-proof
If I could give one piece of advice to a hotelier considering Runnr dot ai, it would be: go for it, but take the time to personalize it to your property’s voice. The tool is powerful on its own, but when you add your own brand tone and guest insights, that’s when it really starts to make a difference
I would highly recommend receiving a demo of this product from the Runner AI team. AI is not going away and it is there to enhance the customer journey and to allow for seamless communication between the guest and property they are staying in. Anyone using Runnr AI is ahead of the curve.
Just give it a try. It takes very little time to set up, and you’ll start seeing the benefits almost immediately in faster responses, fewer repetitive tasks, and happier guests.
If you’re a hotelier thinking about using Runner, I’d say start small — try it on one everyday task and see the difference. It makes daily operations smoother and frees up time for what really matters: your guests.
Recommended by
Pia Doris Weber
Head of Field Marketing
@
RoomPriceGenie
Roberta Popia
Business Development Manager
@
WeAreKey
Kirsty Petrie
Senior Sales Manager
@
Mews
Zoltan Molnar
Sales And Business Development
@
Flexkeeping
Claudia Airo Farulla
UK&I Business Development Representative UK&I Business Development
@
Mews
Pia Doris Weber
Head of Field Marketing
@
RoomPriceGenie
Roberta Popia
Business Development Manager
@
WeAreKey
Kirsty Petrie
Senior Sales Manager
@
Mews
Zoltan Molnar
Sales And Business Development
@
Flexkeeping
Claudia Airo Farulla
UK&I Business Development Representative UK&I Business Development
@
Mews
Jasper Zoutman
Accountmanager
@
Hotek Hospitality Group
Raquel Santos
Sales & Partner
@
FLEXIPASS
Višnja Pucić
Strategic Partnerships Coordinator
@
Lighthouse
Are you a consultant or vendor that recommends RUNNR.ai?
Leave a recommendation
RUNNR.ai Integrations
Need better tech connections?
SPONSORED
Find Great Pairing Apps
No matching results
No matching results
| Company | Functionality | |
|---|---|---|
|
Cloudbeds
90% recommended by 1719 hotels |
Property Management Systems
|
|
|
This integration hasn’t been verified by Lighthouse yet.
Lighthouse
95% recommended by 1366 hotels |
Rate Shopping
+3 more |
|
|
Mews
92% recommended by 671 hotels |
Property Management Systems
|
|
|
Oracle Hospitality
92% recommended by 610 hotels |
Property Management Systems
|
|
|
RMS
85% recommended by 364 hotels |
Hotel Management Software
|
|
|
Clock
95% recommended by 229 hotels |
Property Management Systems
|
|
|
Stayntouch
94% recommended by 216 hotels |
Property Management Systems
|
|
|
Flexkeeping
98% recommended by 178 hotels |
Concierge Software
+2 more |
|
|
This integration hasn’t been verified by Shiji Group yet.
Shiji Group
86% recommended by 71 hotels |
Property Management Systems
|
|
|
apaleo GmbH
97% recommended by 28 hotels |
Property Management Systems
|
Support
Unverified
RUNNR.ai has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
Still gathering info?
Schedule a free 30-minute product demo consultation
Schedule free demo
Verified
0 seconds ago
Products Reviewed
What do you like most?
What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
Download the Free Guide
Your guide was sent!
Your guide was successfully sent to .
Get personalized product recommendations
Product recommendations advisor
