One decision that changed how TIME Hotels operate

OPERATIONS

One decision that changed how TIME Hotels operate—every day and night

TIME Hotels, operating as an asset-light business with multiple owners, faced challenges in implementing a unified Property Management System (PMS) across its diverse portfolio. By collaborating closely with Shiji, TIME Hotels adopted Daylight PMS as a central component, integrating other Shiji products to enhance efficiency and guest experience. Key outcomes included a 30% reduction in administrative workload, a 15% increase in guest satisfaction, and streamlined operations that support future growth. The integration also positioned TIME Hotels for scalable expansion, providing a robust technological foundation for onboarding new properties quickly and maintaining consistency in service standards.

Why it matters: The successful deployment of Daylight PMS has empowered TIME Hotels to streamline operations, enhance guest satisfaction, and achieve measurable efficiency gains. By adopting advanced technologies and focusing on integration and interoperability, TIME Hotels is well-positioned to maintain its competitive edge and support continued growth.

TIME Hotels needed a single, unified Property Management System (PMS) to streamline operations across 17 properties and 2,600+ rooms in the Middle East. Previously using multiple disconnected systems, the group faced challenges with inconsistent reporting, complex workflows, and compliance across regions. By implementing Daylight PMS, along with integrated solutions including Infrasys POS, Reviewpro Reputation, Astral Payments, and Twilight Data + AI, TIME Hotels was able to standardize processes, reduce manual workload, and improve guest satisfaction. The PMS now serves as the operational core, enabling centralized reservations, real-time reporting, and faster onboarding of new properties, supporting both daily efficiency and long-term growth.

Top 3 Core Objectives: TIME Hotels was looking to do more than upgrade their Property Management System—they were looking to:

Standardize property operations: TIME Hotels aimed to implement a unified Property Management System across its multi-owner portfolio to eliminate manual processes, reduce inconsistency, and streamline daily operations.
Enhance guest experience: The group sought to improve guest satisfaction by integrating technology that enables faster service, personalized experiences, and proactive feedback management.
Enable scalable growth: With expansion on the horizon, TIME Hotels needed a tech infrastructure that could easily onboard new properties, support cross-property training, and ensure compliance across different regions.

"Having a single PMS across our properties has allowed us to standardize operations while maintaining flexibility for individual hotel needs. This has significantly simplified training, improved staff mobility, and enhanced overall operational consistency."

William Costley

COO of TIME Hotels

Innovators Mentioned

TIME Hotels

Shiji Group

William Costley

COO of TIME Hotels

TIME Hotels

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👍 COO of TIME Hotels William Costley said that Having a single PMS across our properties has allowed us to standardize operations while maintaining flexibility for individual hotel needs. This has significantly simplified training, improved staff mobility, and enhanced overall operational consistency. - William Costley, COO of TIME Hotels:

"Having a single PMS across our properties has allowed us to standardize operations while maintaining flexibility for individual hotel needs. This has significantly simplified training, improved staff mobility, and enhanced overall operational consistency."

⚖️ The selection process: During their research process, William Costley evaluated Shiji Group's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Shiji Group was the best fit solution:

COO of TIME Hotels William Costley said, about their decision: "One of the biggest challenges was convincing property owners to transition to a new PMS. By working closely with Shiji’s leadership, we were able to demonstrate the benefits, ensuring a seamless integration that improved both operational efficiency and guest satisfaction."

📈 The results: In the months following the rollout, TIME Hotels successfully deployed Shiji’s Daylight PMS across 17 properties, reducing administrative workload by 30% and improving guest satisfaction scores by 15%. The centralized tech stack also enabled faster onboarding of new hotels and more consistent operations across the portfolio.

Operational efficiency: A 30% reduction in administrative workload through automation of reservations, billing, and reporting. The streamlined operations allowed staff to dedicate more time to guest interactions, improving service quality.
Guest satisfaction: A 15% improvement in guest satisfaction scores, driven by faster service and personalized experiences. The integration of Reviewpro Reputation enabled proactive guest feedback management, allowing issues to be resolved promptly.
Scalable integration: The robust API and middleware solutions reduced data silos and allowed for more effective system interoperability, supporting future growth initiatives. These integrations facilitated easier onboarding of new properties and minimized downtime during tech transitions.