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OPERATIONS

Cresta Palace embraces connectivity for full-service stays

Verified case study Hotel Tech Report has reached out to hoteliers at Cresta Palace to verify this case study.
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The Swiss boutique hotel uses Mews to connect a variety of services and experiences.
Why it matters: Nestled in the Engadin mountain paradise, Cresta Palace provides luxury accommodation in the eastern Swiss Alps. As well as around 100 rooms for guests to rest in between skiing or mountain walks, they offer a wealth of resort services and experiences, from spa facilities to sun terraces, restaurants to sports packages. The perfect combination of excitement and restoration.

  • The Cresta Palace team will continue to build on their successes with Mews. In particular, they will test ways to increase occupancy and revenues through integrations available on Mews Marketplace while ensuring the guest experience becomes even more connected.

Top 3 Core Objectives: “The most important thing for us is to create an unbeatable guest stay, and Mews has become a vital part of that. Our team find it so easy to use.” Nathalie Hanslin - E-Commerce & Revenue Manager, Cresta Palace

  • A connected payments ecosystem: With a number of services on offer for guests, Cresta Palace needed an integrated payments solution that’s fast and flexible.

  • One-stop integration app store: Cresta Palace is a full-service property with a variety of offerings for guests, and managing the various tools and software can be time-consuming.

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Innovators Mentioned

Cresta Palace
Mews
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Nathalie Hanslin
Hotel Tech Report reached out to Nathalie Hanslin who verified this case study.

E-Commerce & Revenue Manager, Cresta Palace

Cresta Palace

"“Mews is best in class when it comes to connectivity. They have a huge selection of hotel tech on their Marketplace, all of which is really easy to connect to.”"

Nathalie Hanslin

E-Commerce & Revenue Manager, Cresta Palace

👍 E-Commerce & Revenue Manager, Cresta Palace Nathalie Hanslin said that Mews Marketplace is the hospitality’s biggest app store, with over 600 integrations for properties to connect with. Many providers are plug-and-play, meaning the Cresta Palace team can start using new integrations immediately, and billing is simple because all fees are rolled into a single payment.:

  • "“Mews is best in class when it comes to connectivity. They have a huge selection of hotel tech on their Marketplace, all of which is really easy to connect to.”"

⚖️ The selection process: During their research process, Nathalie Hanslin evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

  • E-Commerce & Revenue Manager, Cresta Palace Nathalie Hanslin said, about their decision: "“The most important thing for us is to create an unbeatable guest stay, and Mews has become a vital part of that. Our team find it so easy to use.”"

📈 The results: “Mews is best in class when it comes to connectivity. They have a huge selection of hotel tech on their Marketplace, all of which is really easy to connect to.” Nathalie Hanslin - E-Commerce & Revenue Manager, Cresta Palace

  • • One chargeback in 18 months • 99.9% automated card payments through Mews Payments

  • • 17 connected integrations • Zero connection fees

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