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ThinkReservations PMS
4.8 (393 REVIEWS)
HT Score
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
ThinkReservations PMS
Ranked 8 (out of 340) in Property Management Systems
Property Management Made Simple: Save time. Increase revenue. Be a Thinker.
97% recommended by 505 hotels
More than 50% of ThinkReservations’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of ThinkReservations’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like ThinkReservations for its robust features that are tailored to enhance revenue, cut costs, and significantly improve guest experiences. Its seamless integration with OTAs, exceptional customer support, and intuitive design empower hotels to streamline operations and make data-driven decisions. Many users praise its operational efficiency, including automated messaging, upselling opportunities, and streamlined reservation processes that free staff for guest interactions, ultimately transforming hospitality businesses.
What Types of Hotels ThinkReservations is Popular For
Size
333 | X-Small (1-9 room)
192 | Small (10-24 room)
38 | Mid-Sized (25-74 room)
16 | Large (75-199 room)
8 | X-Large (200+ room)
Country
552 | United States of America
17 | Canada
7 | Belize
3 | Mexico
3 | Virgin Islands, U.S.
1 | Costa Rica
1 | Brazil
1 | Netherlands Antilles
1 | Germany
1 | Italy
Type
520 | Bed & Breakfast & Inns
152 | Boutiques
130 | Resorts
110 | Luxury Hotels
76 | Airport/Conference Hotels
57 | City Center Hotels
50 | Limited Service & Budget Hotels
44 | Vacation Rentals & Villas
40 | Branded Hotels
35 | Motels
13 | RV Parks & Campgrounds
12 | Extended Stay & Serviced Apartments
8 | Casinos
Region
572 | North America
11 | Central America
2 | Europe
2 | South America
Category
393 | Property Management Systems
345 | Hotel Management Software
3 | Website Design
Didn’t find what you were looking for?
What is ThinkReservations?
Founded in 2012 | Headquarters in Seattle (United States) | 22 employees
ThinkReservations PMS is a comprehensive property management system designed to streamline hotel operations and enhance profitability. The platform offers seamless integration with major online travel agencies (OTAs) like Booking.com, Expedia, and Airbnb, thereby expanding your reach and reducing double bookings. Its intuitive interface makes it easy for staff to use, while robust reporting capabilities provide valuable insights into your business performance. ThinkReservations PMS also features an advanced booking engine with upsell options, directly increasing your revenue. Integrated payment processing and excellent customer support further contribute to a smooth operational experience, making it an invaluable tool for modern hoteliers aiming to boost efficiency and profitability.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of ThinkReservations products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
ThinkReservations Reviews Analyzed: 93
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
ThinkReservations Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by ThinkReservations
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
ThinkReservations's Provided Description:
"ThinkReservations provides a fast, professional, and comprehensive property management system for your business. Dynamic, professional, and easy to use, ThinkReservations offers integrated payment processing, superior support, and direct connectivity with channels such as Booking.com, Expedia, Tripadvisor, and Airbnb. We are dedicated to providing you the tools to make your business more profitable and productive. Are you ready to upgrade to ThinkReservations?"
FAQs
ThinkReservations PMS Alternatives
Not sure if ThinkReservations is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:
Capabilities
Reservations at a glance
Reservations at a glance
A reservation calendar you can depend on View reservations at a glance Quickly quote a guest Drag and drop reservations Colors and icons to indicate reservation details
Full reporting suite
Full reporting suite
Full report suite View reservation statistics Analyze booking pace Simplify accounting Calculate taxes Reconcile payments Export reports to Excel
Yield management
Yield management
Change price based on occupancy and booking window Generate reports to predict demand Quickly make rate adjustments Offer multiple rates with varying deposit or cancellation policies
Housekeeping
Housekeeping
ThinkReservations makes it easy to analyze your upcoming housekeeping needs. We have an advanced housekeeping module that can keep track of the credits required for the day and help you allocate employees to the tasks that need to be done for the day. You will find it easy to organize your housekeepers so they know exactly what to do when they start their day.
Task Management
Task Management
Simplify daily operations by automating the creation of tasks to never miss a deadline for your guest.
Channel Manager
Channel Manager
Our channel manager is built in-house to provide you with the high level of service and support you expect. Leverage our state-of-the-art channel manager to drive more bookings and control your relationship with the online travel agencies (OTAs).
Booking Engine
Booking Engine
The ThinkReservations Booking Engine simplifies the booking experience by instantly showing rates and availability, boosting direct reservations and sales.
Payment Processing
Payment Processing
ThinkReservations makes it simple to connect your hotel payment processing system. We support many different integrations that keep you in control of how you want to process payments.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
Available Add-ons & Modules
Channel Manager
Channel Managers
The Channel Manager synchronizes your availability, rates, and inventory to many channels including Booking.com, Expedia, Airbnb, TripAdvisor, HotelTonight, and more!
Commission-Free Booking Engine
Booking Engine
The mobile-responsive booking engine is designed to blend seamlessly with your website branding and offers real-time availability and rates. Get more direct bookings with this simple, intuitive solution for your guests.
Payments
Payments Processing Software
Integrate with any payment processor of your choosing. Our payment processing is integrated directly with the Property Management System, allowing you to have real-time payment information regarding any reservation.
ThinkWeb
Website Design
ThinkWeb is the hospitality industry's first fully integrated direct booking platform that combines effective website design, comprehensive digital marketing solutions, and a high-performance booking engine - all powered by innovative features and functionality that improve the guest experience and simplify business operations
ThinkReservations Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, ThinkReservations PMS is the #10 most trending product in the Property Management Systems category (out of 340) and the #213 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreThinkReservations’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
ThinkReservations Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Hotelier Rating
Looking for specific info?
10
Support and Enhancements
Innkeeper from 1 to 4 room Bed & Breakfast & Inn in Caret (United States of America)
Verified
4 days ago
I love the responsiveness and more times than not there's a video for that. I get to learn in my own words and time knowing that I can reach out if I need further assistance.
United States of America
United States of America
Innkeeper
X-Small Hotel
10
Always quick and efficient
owner from 5 to 9 room Bed & Breakfast & Inn in Williamsburg (United States of America)
Verified
5 days ago
The continued upgrades to meet additional needs are amazing. Support for the product and training. Speedy response to any question or concern.
United States of America
United States of America
owner
X-Small Hotel
10
Always quick and efficient
Owner from 5 to 9 room Bed & Breakfast & Inn in Williamsburg (United States of America)
Verified
5 days ago
The continued upgrades to meet additional needs are amazing. Support for the product and training. Speedy response to any question or concern.
United States of America
United States of America
Owner
X-Small Hotel
10
Love Love Love ThinkReservations!
Owner from 5 to 9 room Bed & Breakfast & Inn in Temecula (United States of America)
Verified
9 days ago
ThinkRes has made everything very easy to do from the computer and my mobile device. Excellent integration with OTA's.Outstanding support and onboarding was easy. I love their new messenger system where we can text guests with templates, custom texts and scheduled texts. They even have an online registration system that's easy for guests to...
United States of America
United States of America
Owner
X-Small Hotel
10
You don't have to THINK hard about using THINK Reservations
Owner from 10 to 24 room Bed & Breakfast & Inn in Ephraim (United States of America)
Verified
9 days ago
Gratefully Think Reservations is rather intuitive for the end user. Basic computer skills is all that is necessary to successfully book, confirm, cancel or update a reservation and sending a receipt to a guest is as easy as eating pie...because making a pie is much more difficult than utilizing Think Reservations. The auto-email feature is...
United States of America
United States of America
Owner
Small Hotel
10
ThinkReservations Optimizes my Online Exposure Through Hospitality Marketing Management
Sales and Marketing Director from 10 to 24 room Bed & Breakfast & Inn in San Pedro (Belize)
Verified
12 days ago
Working with my Strategic Marketing Manager at ThinkReservations has been one of the best decisions I’ve made for my business. They manage my digital presence with an exceptional level of care, consistency, and expertise. Every month, I have a meeting where we walk through a clear breakdown of my ROI across all marketing channels, so I alwa...
Belize
Belize
Sales and Marketing Director
Small Hotel
10
Great service and follow up.
Guest Services Manager from 50-74 room Boutique in Denali Park (United States of America)
Verified
13 days ago
The product easy to use and learn and has many great functions. The calendar is crisp and concise and has many features and I appreciate from ease of moving rooms around, to group booking options and more. Service is where they really shine as it friendly and they are quick to respond and resolve any issues. I highly recommend Think Reser...
United States of America
United States of America
Guest Services Manager
Mid-Sized Hotel
8
Think Review
Customer Service Representative from 10 to 24 room Bed & Breakfast & Inn in Saluda (United States of America)
Verified
13 days ago
The ease of use for booking initially is nice. I like how everything is color coded so you know the progress of the guests stay. Housekeeping reports is easy to use and a helpful tool for other staff members to know what is going on. The check in and out button is a nice feature so you can know exactly when a guest leaves.The settings menu...
United States of America
United States of America
Customer Service Representative
Small Hotel
10
Easy to Use and Great Customer Service
Co-Owner from 5 to 9 room Bed & Breakfast & Inn in East Glacier Park (United States of America)
Verified
13 days ago
Think's Customer Service and Support are beyond compare. They offer a large library of webinars and videos to help small lodging owners learn how to increase business and solve common problems. Their system is so easy to use and offers all of the features a small lodging property needs. Think is run by people who understand and have owned s...
United States of America
United States of America
Co-Owner
X-Small Hotel
10
Get educated about folios
Owner from 5 to 9 room Bed & Breakfast & Inn in Murphys (United States of America)
Verified
13 days ago
ThinkReservations is a great system and suits our needs extremely well. Their help page has mostly very clear guidance. However, in this case, it took multiple readings to understand how to do all the pieces. Connecting with a live agent was easy.
United States of America
United States of America
Owner
X-Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
ThinkReservations offers a property management system that is easy for new staff members to learn but robust enough for an owner to rely upon. With in- depth report features, data can be collected and reviewed to monitor and establish performance benchmarks.
Showing all answers to: "What does this product or service do well?"
ThinkReservations offers a property management system that is easy for new staff members to learn but robust enough for an owner to rely upon. With in- depth report features, data can be collected and reviewed to monitor and establish performance benchmarks.
ThinkReservations is an amazing, all-in-one Property Management System for their respective market segment in the lodging industry. If you own/operate a B&B, Inn, or a smaller boutique hotel, ThinkReservations is the PMS for you!
Question:
What differentiates this product or service from the competition?
Answer:
Besides the amount of standard reporting available to a knowledgable account holder, the variety of integrations with key partners support Think as a viable product for a property, small or even a full service property to consider.
Showing all answers to: "What differentiates this product or service from the competition?"
Besides the amount of standard reporting available to a knowledgable account holder, the variety of integrations with key partners support Think as a viable product for a property, small or even a full service property to consider.
ThinkReservations provides a superior Booking Engine and Channel Manager, on top of their excellent Property Management System. They also have an extremely effective Support team, that is available around the clock!
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Consider the dashboard of metrics you wish to review on a daily, weekly, or monthly basis. This will help you understand the value this product offers you when needing to monitor the progress your business is making.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Consider the dashboard of metrics you wish to review on a daily, weekly, or monthly basis. This will help you understand the value this product offers you when needing to monitor the progress your business is making.
ThinkReservations can elevate your property and operations, especially with the different types of connectivity they offer. They also provide best practices, new information, and advancements, all on a continuous, regular basis. They are your partners and want to help you improve -- make sure you take their advice!
Recommended by
Linda Hayes
Owner
@
ijk Partners
Christopher Hovanessian
CEO
@
Whistle
Linda Hayes
Owner
@
ijk Partners
Christopher Hovanessian
CEO
@
Whistle
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ThinkReservations Integrations
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Support
Unverified
ThinkReservations has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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