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ROH
4.9 (58 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
ROH
Ranked 1 (out of 115) in Payments Processing Software
2025 Finalist
HotelTechAwards
Hoteliers voted ROH as the #3 Payments Processing Software provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldFinancial infrastructure powering the future of hospitality
99% recommended by 44 hotels
Highgate, Loews Hotels, Auberge & 41 others
Bell - AI powered product analyst
I analyzed all of ROH’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
ROH efficiently automates payment processing for hotels, streamlining invoice generation and scheduling while allowing manual edits when necessary. With its real-time reporting and notification system, hotel staff are freed to focus on revenue-generating activities. The software helps promptly manage guest payments, improving cash flow and operational efficiency. While users praise its user-friendliness and intuitive design, suggestions for enhancements include better system integrations and additional functionalities.
Highgate, Loews Hotels, Auberge & 41 others
Read their reviewsWhat Types of Hotels ROH is Popular For
Size
1 | X-Small (1-9 room)
2 | Small (10-24 room)
2 | Mid-Sized (25-74 room)
10 | Large (75-199 room)
43 | X-Large (200+ room)
Country
55 | United States of America
1 | Mexico
1 | Canada
1 | United Kingdom
Type
31 | City Center Hotels
31 | Luxury Hotels
30 | Boutiques
25 | Branded Hotels
23 | Resorts
19 | Airport/Conference Hotels
15 | Bed & Breakfast & Inns
10 | Limited Service & Budget Hotels
3 | Extended Stay & Serviced Apartments
3 | RV Parks & Campgrounds
3 | Vacation Rentals & Villas
2 | Hostels
1 | Casinos
Region
57 | North America
1 | Europe
Category
58 | Payments Processing Software
Didn’t find what you were looking for?
What is ROH?
Founded in 2023 | Headquarters in New York (United States) | 27 employees
ROH is a payment processing automation system specifically designed for hotels. It streamlines the invoicing process by automating invoice generation and scheduling while allowing for manual adjustments when needed. Featuring real-time reporting and notifications, ROH enhances cash flow and operational efficiency by promptly managing guest payments. This allows hotel staff to focus on revenue-generating activities. Its user-friendly interface and efficient design reduce manual intervention across departments, fostering a seamless operational environment that maximizes profitability and supports smart automation with robust security and compliance standards.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of ROH products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
ROH Reviews Analyzed: 21
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
ROH Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by ROH
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
ROH's Provided Description:
"Payments touch every department, yet 80% of the lifecycle has historically required manual intervention, whether it be chasing overdue balances, spending hours in credit meetings or manually keying-in 16-digit card numbers. ROH is the foundational layer, leveraging smart automation and adhering to the highest security and compliance standards, to rapidly ingest all documents from contracts to final invoices and more, extracting the relevant data and completing tasks such as auto-generating even the most complex invoice schedules. By reducing friction, accelerating cash flow and empowering teams to do more with less, ROH is ensuring hotels not only do more with less, but do the right work—and only the right work—to maximize profitability."
FAQs
Capabilities
Workflow Automation
Workflow Automation
Efficiently move bookings from sales to service to finance with increased productivity
Payment Processing
Payment Processing
Manage payments by automating and streamlining tracking via a singular, feature- and data-rich interface
AR + Accounting Management
AR + Accounting Management
Seamlessly reconcile and track booking so no invoice ever goes unpaid
Booking Documentation
Booking Documentation
Track the lifecycle of any booking-related documents in conjunction with payment schedules, all in one place
Data + Insights
Data + Insights
Receive revenue and cash forecasts in real-time from our proprietary algorithms built with your data
Centralized Back-Office
Centralized Back-Office
Consolidate cost structures by standardizing sales and finance processes and data across your portfolio
Elevated Client Experience
Elevated Client Experience
Deliver a best-in-class digital checkout experience
Features
Workflow Automation
4/5 features
Payment Methods
4/5 features
Security & Fraud Prevention
4/5 features
Multi-Currency
4/5 features
Adjustments
4/5 features
Hardware
4/5 features
Available Add-ons & Modules
BEOs & Contract Management
RFPs & Proposal Management Software
Manage contracts alongside payments with multi-signer capabilities and approvals.. Easily execute and store BEOs to properly track evolving value of every booking.
Smart To Do Lists
Hotel Sales Software
Leverage proprietary algorithms to optimize property workflows and help your team focus on the day's most important tasks.
ROH Reviews Summary
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.8/5
Implementation
4.9/5
Recommended by
Achievements
This vendor's trending score is rising, ROH is the #1 most trending product in the Payments Processing Software category (out of 115) and the #19 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreROH’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted ROH as the #3 Payments Processing Software provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
ROH Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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ROH Case Studies
ROH doesn’t have any case studies available
References
"The value was immediate and obvious from both the automation and profitability perspective. We’re benefiting from greater operational efficiencies, reducing fraud and freeing up our team members’ time to perform more meaningful work."
Ankur Randev
Principal & Chief Commercial Officer @
"ROH has been a game-changer for our hotel. It’s a powerful tool that has made us way more efficient. We’ve eliminated all outstanding debt and now nothing goes past 60 days. I would tell any hotel GM or accounting team that they need ROH to be successful."
Matt Korsos
General Manager @
Le Meridien St. Louis Clayton
"Our team is able to focus more on revenue, which is the most important thing rather than administrative work. When you have an opportunity to really build a relationship with your vendor, you're much more inclined to trust them, trust in the process and trust in the product itself. It’s great to have a system that makes sure all information is up to date, and obviously collecting money is very important."
Brittany Rice
Director of Sales @
Westgate Historic Williamsburg Resort
"ROH has given us more autonomy over our group sales process. The accessibility of ROH for our entire sales team has really allowed us to keep on track with our billing, response time to clients and our internal accounting."
Megan Alvarez
Senior Catering Sales Manager @
Featured Customers
Hotelier Rating
Looking for specific info?
10
Quick and Easy
Assistant Director of Finance from 500+ room Branded Hotel in Providence (United States of America)
Verified
2 days ago
We have now been using ROH for almost 5 full months and it has made a significant impact on the amount of time we spend working with sales and clients on their deposits and schedules. It is basically a plug and play system that saves us so much time. With a few clicks your done and everything is so easy to review and manage. We love it!
United States of America
United States of America
Assistant Director of Finance
X-Large Hotel
10
Making Life Easier
Director of Sales and Marketing from 500+ room Bed & Breakfast & Inn in New York City (United States of America)
Verified
2 days ago
The dashboard it great, it is easy to upload, and the AI they use actually works! It really does make payments easier to get. The fact that reminder to the client is automatic is key. The ROH bot has always been accurate in both the invoice and the contracting and that really does make things easier because you can do other things while i...
United States of America
United States of America
Director of Sales and Marketing
X-Large Hotel
9
Great System
Director of Sales and Marketing from 500+ room Boutique in New Orleans (United States of America)
Verified
2 days ago
I like Auto invoice creating and e document signing. It is an easy system for keeping track of group payments.
United States of America
United States of America
Director of Sales and Marketing
X-Large Hotel
10
Easy and Convenient
Event Sales Manager from 500+ room Boutique in San Francisco (United States of America)
Verified
2 days ago
Super easy to use. The feature to preschedule invoices being sent to clients is great. I love the visibility insight to know if clients have opened items sent to them as well.
United States of America
United States of America
Event Sales Manager
X-Large Hotel
10
Seamless support
Area Business Travel Sales Manager from 200 to 499 room Branded Hotel in Phoenix (United States of America)
Verified
10 days ago
ROH's payment processing software provides automation to payment schedules and invoices. It also provides a secure platform for multiple disciplines to gather information and execute billing related tasks. ROH has also been very supportive in onboaridng, training and celebrating adoption of the software so everyone feels confident using the...
United States of America
United States of America
Area Business Travel Sales Manager
X-Large Hotel
10
Thank you, ROH!
Sales Manager from 200 to 499 room Bed & Breakfast & Inn in Honolulu (United States of America)
Verified
14 days ago
I love how intuitive the platform is. The scheduling function for contracts and invoices. The team visibility and collaboration - dashboards. It is easy to use, it is immediately applicable, and it ensures client accountability.
United States of America
United States of America
Sales Manager
X-Large Hotel
10
ROH Balances Innovation, Efficiency, and User Experience in One Platform
Executive Meeting Manager from 500+ room Branded Hotel in New York City (United States of America)
Verified
16 days ago
ROH is a game-changer for hotel sales managers, simplifying invoices & payments in one organized platform. Its real-time reporting and automation tools save hours each week, allowing teams to focus more on closing deals and building relationships.
United States of America
United States of America
Executive Meeting Manager
X-Large Hotel
10
Intuitive and great customer support
Complex Sales Manager from 200 to 499 room Bed & Breakfast & Inn in Tucson (United States of America)
Verified
16 days ago
I enjoy how intuitive it is, at the same time that I can still manually make edits. I like that I am able to schedule deposits and know when clients added their payment details and information and that they can choose how it's more convenient for them to pay. Also the option of getting notified when information is added or payments are comp...
United States of America
United States of America
Complex Sales Manager
X-Large Hotel
10
Easy to Use!
Senior National Sales Manager from 200 to 499 room Boutique in Scottsdale (United States of America)
Verified
17 days ago
I love how user friendly this system is both on the hotel side and the client side, I have had several clients comment on how easy it is to use. I also like how we are able to schedule future correspondence in regards to payments to clients. Things can get busy and this is one less thing we have to worry about.
United States of America
United States of America
Senior National Sales Manager
X-Large Hotel
10
Quick & easy
Sales from 200 to 499 room Boutique in Morristown (United States of America)
Verified
17 days ago
Quick, easy and user friendly platform for property level & customers. I have not received any questions from customers on how to use it which is huge!
United States of America
United States of America
Sales
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
ROH really understands how hotels operate and where the pain points are between sales, finance, and operations. Their platform takes what used to be a messy, manual process and turns it into something simple, automated, and transparent. It gives hotels clear visibility over receivables and payments, saving time and reducing friction between teams. The automation alone is a huge win, but what’s even better is how intuitive and reliable the system feels in day-to-day use.
Showing all answers to: "What does this product or service do well?"
ROH really understands how hotels operate and where the pain points are between sales, finance, and operations. Their platform takes what used to be a messy, manual process and turns it into something simple, automated, and transparent. It gives hotels clear visibility over receivables and payments, saving time and reducing friction between teams. The automation alone is a huge win, but what’s even better is how intuitive and reliable the system feels in day-to-day use.
Question:
What differentiates this product or service from the competition?
Answer:
What makes ROH stand out is that it’s built specifically for hospitality, not just adapted for it. They don’t just process payments—they help hotels make sense of their financial data and actually use it to improve performance. The team really “gets it” and they’re brilliant to work with: responsive, knowledgeable, and genuinely invested in helping their hotel partners succeed. It’s rare to find a tech partner that combines great design, innovation, and real understanding of the hotel world the way ROH does.
Showing all answers to: "What differentiates this product or service from the competition?"
What makes ROH stand out is that it’s built specifically for hospitality, not just adapted for it. They don’t just process payments—they help hotels make sense of their financial data and actually use it to improve performance. The team really “gets it” and they’re brilliant to work with: responsive, knowledgeable, and genuinely invested in helping their hotel partners succeed. It’s rare to find a tech partner that combines great design, innovation, and real understanding of the hotel world the way ROH does.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Take the time to really explore what ROH can do beyond just payments. It’s easy to think of it as another finance tool, but it actually has the potential to change how your teams work together. Bring both your finance and sales teams into the conversation early — once they see how the system automates the manual work and connects the dots between departments, the value becomes clear very quickly.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Take the time to really explore what ROH can do beyond just payments. It’s easy to think of it as another finance tool, but it actually has the potential to change how your teams work together. Bring both your finance and sales teams into the conversation early — once they see how the system automates the manual work and connects the dots between departments, the value becomes clear very quickly.
Recommended by
Rafael Pirassinunga
Senior Manager of Partnerships
@
Small Luxury Hotels of the World
Rafael Pirassinunga
Senior Manager of Partnerships
@
Small Luxury Hotels of the World
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ROH Integrations
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Support
Unverified
ROH has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Ease of Use
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