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ZUZU Hospitality
4.7 (53 REVIEWS)
HT Score
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
ZUZU Hospitality
Ranked 12 (out of 82) in Hotel Management Software
The revenue platform for independent hotels
94% recommended by 52 hotels
ZUZU Hospitality Solutions has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.
Bell - AI powered product analyst
I analyzed all of ZUZU Hospitality Solutions’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
ZUZU Hospitality excels in automating hotel operations with features that enhance revenue management, reservation efficiency, and communication. Users highlight the advantage of having a dedicated revenue manager to optimize pricing and capture demand, while others appreciate the advanced reservation system and fast notifications. However, opportunities for improvement include better mobile application functionality and enhanced integration with online travel agency promotions to boost revenue. The software’s reporting tools support data-driven decisions, although some users note room for capturing additional revenue.
What Types of Hotels ZUZU Hospitality Solutions is Popular For
Size
5 | X-Small (1-9 room)
14 | Small (10-24 room)
24 | Mid-Sized (25-74 room)
4 | Large (75-199 room)
1 | X-Large (200+ room)
Country
17 | Indonesia
12 | Malaysia
9 | Thailand
6 | Philippines
4 | Singapore
1 | India
Type
25 | Limited Service & Budget Hotels
15 | Boutiques
9 | Bed & Breakfast & Inns
9 | City Center Hotels
7 | Hostels
7 | Resorts
6 | Airport/Conference Hotels
6 | Luxury Hotels
5 | Branded Hotels
5 | Extended Stay & Serviced Apartments
4 | Vacation Rentals & Villas
1 | Motels
Region
49 | Asia Pacific
Category
53 | Hotel Management Software
Didn’t find what you were looking for?
What is ZUZU Hospitality Solutions?
Founded in 2016 | Headquarters in Singapore | 200 employees
ZUZU Hospitality is a revenue platform designed for independent hotels, combining advanced tools into a unified system to drive revenue growth.
- AI summary reviews: ZUZU uses AI to analyze guest reviews, offering actionable insights to improve service and guest satisfaction.
- AI summary recommendations: The platform uses AI to generate tailored recommendations on pricing and distribution, helping hotels optimize their revenue strategies.
ZUZU integrates solutions for online distribution, revenue management, property management, and bookkeeping, similar to what major chains offer, empowering independent hotels to maximize revenue while maintaining their unique brand and hospitality style.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of ZUZU Hospitality Solutions products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
ZUZU Hospitality Solutions Reviews Analyzed: 5
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
ZUZU Hospitality Solutions Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by ZUZU Hospitality Solutions
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
ZUZU Hospitality Solutions's Provided Description:
"ZUZU Hospitality is the revenue platform for independent hotels, delivering revenue growth through distribution and revenue management. We disaggregate the chain hotel experience, working with independent hotels to offer an integrated solution for online distribution; revenue management; property management and bookkeeping normally only available to major chains. We do all this while allowing your hotel to continue to thrive as an independent, retaining your own brand, and building your hospitality experience the way you want to build it."
FAQs
ZUZU Hospitality Alternatives
Not sure if ZUZU Hospitality Solutions is right for your hotel? Here are similar Hotel Management Software vendors that could be a good fit for your hotel:
Capabilities
Channel Manager with 300+ connections
Channel Manager with 300+ connections
ZUZU Hospitality Solutions not only helps hotels connect to their preferred channels, but also, through our network of global contracts, removes the hassle for independent hotels of individually contacting and creating listings on OTA platforms.
ZUZU AutoCollect
ZUZU AutoCollect
Customers often prefer the 'Pay at Hotel' option on OTA channels; however, this option creates operational challenges and complexities. ZUZU AutoCollect solves this challenge by automating credit card validation and cancellation fee processing, so you can enjoy higher bookings while securing your revenue.
Revenue Managment Solution and Dynamic Pricing Automation
Revenue Managment Solution and Dynamic Pricing Automation
ZUZU's proprietary Revenue Management System is designed to eliminate black-box complexity and deliver real-world results by consolidating competitor pricing, analysing hotel occupancy changes, and leveraging our data-science capabilities. Every hotel now has the technology to compete on a level playing field with the most sophisticated competitors.
Competitive Price Intelligence
Competitive Price Intelligence
ZUZU's price intelligence tool helps hotels identify competitor prices and pricing patterns, uncovering opportunities that manual price shopping misses.
Booking Engine and integrated payment gateway
Booking Engine and integrated payment gateway
ZUZU's booking engine offers a clean and simple storefront for independent hotel with an integrated Payment Gateway and Meta Search connectivity to leading demand driving channels like Google, TripAdvisor And Trivago.
AI Revenue Co-Pilot
AI Revenue Co-Pilot
ZUZU RevMate AI is an AI powered Co-Pilot for busy hoteliers. Whether you are a seasoned Revenue Manager juggling multiple properties or a budding hotel entrepreneur looking for help in setting up your pricing strategies. RevMate AI is here to simplify revenue management for you by analysing multiple pricing indicators like occupancy, competitive environment, pice elasticity to bring actionable advise to you.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Available Add-ons & Modules
Channel Manager
Channel Managers
Integrated channel manager with two way integration for Rates, Availability and Booking information exchange with over 300+ channels.
Review Management
Reputation Management
Manage guest reviews, respond quickly & boost your online reputation across platforms
Pre arrival communication
Contactless Check-in
Improve guest experience and optimise check ins via our automated pre arrival forms and ID collection
Reports and Analytics
Business Intelligence
Access real-time reports and actionable insights to track performance, identify trends, and make data-driven decisions
Rate Shopping
Rate Shopping
Track competitor prices, analyze market trends, and optimize your rates based on real-time data and occupancy insights
Custom Websites
Website Design
Get your hotel's website up and running with ZUZU. Create an online presence with
Important hotel information and description
Unlimited number of property, room and amenities photos
Multi-language display
Seamless connectivity to the Booking Engine
Metasearch Integration
Hotel Metasearch Management Software
Compete directly with OTAs on metasearch and show exclusive rates to drive traffic directly to your booking engine. Get that blue tick and build trust from the beginning of the guest journey!
We also help you increase direct traffic through Search Engine Optimisation, Search Engine Marketing and bidding on metasearch engines. Find out more about our distribution management services here.
ZUZU Hospitality Solutions Reviews Summary
Ease of Use
4.6/5
Customer Support
4.6/5
ROI
4.6/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, ZUZU Hospitality is the #10 most trending product in the Hotel Management Software category (out of 82) and the #246 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreZUZU Hospitality Solutions’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
ZUZU Hospitality Solutions Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Hotelier Rating
Looking for specific info?
8
Holistic Wellness Retreats: Partnering with wellness professionals to host wellness weekends or retreats can be an excellent draw for guests looking to disconnect and recharge. This could include mindfulness sessions, nutrition seminars, or detox programs.
Front desk from 50-74 room in Quezon City (Philippines)
Verified
7 days ago
Personalized Service: Training staff to remember guest preferences and engage with them on a more personal level can enhance the feeling of being valued.
Advanced Security Systems: Using electronic key cards, security cameras, and ensuring a high level of overall safety will make guests feel secure throughout their stay.
Philippines
Philippines
Front desk
Mid-Sized Hotel
9
Good management software tool to help the hotel to manage reservations, check in etc and reporting in an effective way
Chief Marketing Officer from 100 to 199 room Bed & Breakfast & Inn in Lagoi (Riau Archipelago)
Verified
7 days ago
I like the tool because it is built based on a lot of experiences from the team and improved by feedback from the client side. I always enjoy the interaction with the ZUZU team as they are super professional and very knowledgeable. they listen to our needs and are always willing to see how they can improve.
Riau Archipelago
Riau Archipelago
Chief Marketing Officer
Large Hotel
9
Good job ZUZU
Operational Manager from 10 to 24 room Hostel in Jakarta (Indonesia)
Verified
7 days ago
Good job ZUZU, ZUZU really helps us in managing our hotel reservations, the easy system helps our staff in operations, especially Mr Angga, thank you Mr Angga for helping Tuju.
Indonesia
Indonesia
Operational Manager
Small Hotel
9
Hotel system solutions
Operational Manager from 50-74 room Limited Service & Budget Hotel in Jakarta (Indonesia)
Verified
8 days ago
The ZUZU system is very helpful in managing our hotel reservation system. Supported by a professional team to help us increase hotel occupancy. Thank you ZUZU
Indonesia
Indonesia
Operational Manager
Mid-Sized Hotel
10
Transform Your Brand Through Experiential Partnership
Admin from 50-74 room Boutique in Singapore (Singapore)
Verified
16 days ago
Partnering with ZUZU Hospitality has been a fantastic experience. They don't just provide a service, they invest in our success. Their team is always responsive, proactive and willing to go the extra mile to ensure were achieving our goals. It feels like a true collaboration, not just a vendor client relationship.Their professionalism, qual...
Singapore
Singapore
Admin
Mid-Sized Hotel
10
Good partnership
Director from 50-74 room Boutique in Singapore (Singapore)
Verified
16 days ago
The team over at ZUZU is very responsive and understands our needs. Though a multiyear partnership, they continue to deliver. They are proactive and delivers positive results.
Singapore
Singapore
Director
Mid-Sized Hotel
10
Best solution for hotel technology
Manager from 50-74 room Hostel in Pererenan (Bali)
Verified
21 days ago
Best system ever i love join with ZUZU for many years and they help me to increase profit since the first time i join.
Bali
Bali
Manager
Mid-Sized Hotel
10
ZUZU System review
Owner from 50-74 room Luxury Hotel in Phuket Town (Thailand)
Verified
28 days ago
I like reservation calendar the most. It‘s very helpful and easy to use. Especially when hotel want to check all bookings check in and check out date. HMS system very easy to use for most of the features.
Thailand
Thailand
Owner
Mid-Sized Hotel
9
Very good
Owner from 5 to 9 room Boutique in Talat Nuea (Thailand)
Verified
28 days ago
I like the system. ZUZU system made hotel work very easy and fast. Also quite easy to use. I would recommended other hotel to use.
Thailand
Thailand
Owner
X-Small Hotel
10
Good support from ZUZU Hospitality
Hotel Manager from 50-74 room in Kuala Lumpur (Malaysia)
Verified
1 months ago
ZUZU Hospitality provides a good system for our daily hotel operations. Their revenue management tools, OTA optimization, and pricing recommendations have helped improve our online production. Communication with the account manager is good and appreciate his consistent sharing on data-driven insights, which help us make informed decisions.
Malaysia
Malaysia
Hotel Manager
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
ZUZU Hospitality excels at driving incremental revenue for hotels by combining smart, data-driven revenue management with deep hospitality expertise. Their team truly understands the nuances of hotel demand, pricing, and market behavior, and provides proactive guidance to optimize rates and distribution. Their platform and services are reliable, easy to work with, and tailored to different hotel categories, helping properties maximize occupancy, ADR, and overall profitability. The hands-on support and consistent performance make them a highly trusted partner for our hotel clients.
Showing all answers to: "What does this product or service do well?"
ZUZU Hospitality excels at driving incremental revenue for hotels by combining smart, data-driven revenue management with deep hospitality expertise. Their team truly understands the nuances of hotel demand, pricing, and market behavior, and provides proactive guidance to optimize rates and distribution. Their platform and services are reliable, easy to work with, and tailored to different hotel categories, helping properties maximize occupancy, ADR, and overall profitability. The hands-on support and consistent performance make them a highly trusted partner for our hotel clients.
Question:
What differentiates this product or service from the competition?
Answer:
What sets ZUZU Hospitality apart is their strategic, collaborative approach and deep commitment to customer success. Unlike many traditional revenue management providers, ZUZU combines advanced technology with a high-touch service model, ensuring each property receives personalized insights and continuous optimization. Their team acts as an extension of the hotel’s commercial function, not just a vendor, helping hoteliers navigate pricing decisions, channel strategy, and market shifts with confidence. The transparency, agility, and depth of partnership they bring make them stand out in the industry.
Showing all answers to: "What differentiates this product or service from the competition?"
What sets ZUZU Hospitality apart is their strategic, collaborative approach and deep commitment to customer success. Unlike many traditional revenue management providers, ZUZU combines advanced technology with a high-touch service model, ensuring each property receives personalized insights and continuous optimization. Their team acts as an extension of the hotel’s commercial function, not just a vendor, helping hoteliers navigate pricing decisions, channel strategy, and market shifts with confidence. The transparency, agility, and depth of partnership they bring make them stand out in the industry.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
My advice would be to trust their expertise and commit to the partnership from the start. ZUZU’s recommendations are backed by strong market insights and proven revenue strategies, and hotels see the best results when they stay aligned and open to their guidance. Treat them like an extension of your commercial team rather than a vendor- the more you collaborate and act on their inputs, the faster you'll see gains in occupancy, ADR, and overall revenue performance.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
My advice would be to trust their expertise and commit to the partnership from the start. ZUZU’s recommendations are backed by strong market insights and proven revenue strategies, and hotels see the best results when they stay aligned and open to their guidance. Treat them like an extension of your commercial team rather than a vendor- the more you collaborate and act on their inputs, the faster you'll see gains in occupancy, ADR, and overall revenue performance.
Recommended by
Riddhiman Sarawgi
Strategic Alliances
@
Hotelogix
Riddhiman Sarawgi
Strategic Alliances
@
Hotelogix
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ZUZU Hospitality Solutions Integrations
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Payments Processing Software
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Support
Unverified
ZUZU Hospitality Solutions has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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