MeetingPackage Adds Voice Channel Through a Partnership with VSR, Powered by Its VAIA Conversational AI

MeetingPackage, a global Meetings & Events technology provider, today announced a new integration partnership with VSR that introduces “Voice as a Channel” (VaaC) into the MeetingPackage Meetings & Events Central Reservations System (CRS) using VSR’s VAIA Conversational AI Assistant.

With the new connectivity integration, guests, planners, and meeting professionals can engage hotel Meetings & Events teams by phone instantly and naturally, while MeetingPackage captures and processes calls 24/7 in multiple languages, even when sales teams are offline or busy. VAIA can capture inquiries, event details, and requests, turning conversations into structured enquiries in MeetingPackage and connected hotel systems.

“Our partnership with VSR's VAIA marks one of the first official releases in MeetingPackage’s broader AI roadmap. VAIA’s phone AI agent can now capture any sales opportunity on behalf of the hotel, turning calls into structured enquiries in MeetingPackage and connected hotel systems,” said Joonas Ahola, Founder & CEO of MeetingPackage. “When full automation is enabled, the platform can even generate instant quotes back to the customer. This is just the beginning — and we’re excited to continue launching AI solutions that transform how hotels capture demand and convert revenue.”

MeetingPackage’s Central Reservation System (CRS) designed for hotels and venue groups makes booking meeting rooms, events and group accommodations as effortless as reserving a hotel room. The platform empowers hotels to grow meeting and events revenue while reducing operational costs through automation and smarter workflows. By centralizing inventory, pricing and distribution in one CRS, MeetingPackage helps venues simplify their entire sales process and deliver consistent, high-quality customer experiences.

“Voice remains one of the most preferred and intuitive communication channels, efficient, familiar, and emotionally expressive,” said Mark Cederloff, CEO of VSR. “VAIA is built to understand conversational and emotional speech across many languages and integrates effortlessly with modern hospitality platforms. MeetingPackage continues to lead the industry by going beyond online forms and manual operations to incorporate automated voice workflows as a seamless part of their solution.”

VAIA is powered by global cloud infrastructure and natural-language processing to understand intent, respond accurately, and support voice-driven workflows based on real-time data. Its analytics and reporting capabilities help teams improve response quality and operational efficiency.

About VSR

VSR Network Technologies (VSR) is a hospitality communications innovator delivering cloud PBX, conversational AI, and voice-driven automation backed by triple-redundant global infrastructure. Through its expanding partner ecosystem and advanced VAIA AI assistant, VSR empowers hotels to modernize operations, improve staff productivity, and deliver frictionless guest engagement worldwide.