Compare Reputation Manager (by Customer Alliance) vs TrustYou Customer Experience Platform (CXP) vs Guestmeter

Customer Alliance

Reputation Manager (by Customer Alliance)

69 reviews
TrustYou

TrustYou Customer Experience Platform (CXP)

332 reviews
GuestMeter

Guestmeter

0 reviews

Compare Reputation Manager (by Customer Alliance) vs TrustYou Customer Experience Platform (CXP) vs Guestmeter

Reputation Management vendor comparison between Reputation Manager (by Customer Alliance) vs TrustYou Customer Experience Platform (CXP) vs Guestmeter. Find out which Reputation Management is right for you based on realtime data from 401 verified hotelier reviews across 81 countries.

Customer Alliance

Customer Alliance

Ranked 5 (out of 58)

4.7
69 reviews
View profile
TrustYou

TrustYou

Ranked 2 (out of 58)

4.5
332 reviews
View profile
GuestMeter

GuestMeter

Ranked 49 (out of 58)

N/A
0 reviews
View profile

Ratings Summary

HT Score

Reputation Manager (by Customer Alliance)

85 HTScore Icon

TrustYou Customer Experience Platform (CXP)

97 HTScore Icon

Guestmeter

unranked HTScore Icon
Popularity

Reputation Manager (by Customer Alliance)

69 verified reviews

TrustYou Customer Experience Platform (CXP)

332 verified reviews

Guestmeter

0 verified reviews
Likelihood to Recommend

Reputation Manager (by Customer Alliance)

93%

TrustYou Customer Experience Platform (CXP)

90%

Guestmeter

0%
Ease of Use

Reputation Manager (by Customer Alliance)

4.7

TrustYou Customer Experience Platform (CXP)

4.5

Guestmeter

0
ROI

Reputation Manager (by Customer Alliance)

4.4

TrustYou Customer Experience Platform (CXP)

4.3

Guestmeter

0
Implementation

Reputation Manager (by Customer Alliance)

4.7

TrustYou Customer Experience Platform (CXP)

4.4

Guestmeter

Not enough data available
Customer Support

Reputation Manager (by Customer Alliance)

4.8

Verified Customer Support

TrustYou Customer Experience Platform (CXP)

4.5

Verified Customer Support

Guestmeter

0

Verified Customer Support

Certificate of Excellence

Reputation Manager (by Customer Alliance)

TrustYou Customer Experience Platform (CXP)

Guestmeter

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

SMS text messaging

Case Management

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

TrustYou Customer Experience Platform (CXP)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Guestmeter

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
TrustYou
vs.
GuestMeter

Customers

Top 3 Segments

Reputation Manager (by Customer Alliance)

Branded Hotels - 16%
Boutiques - 12%
City Center Hotels - 10%

TrustYou Customer Experience Platform (CXP)

Branded Hotels - 18%
Resorts - 17%
Other - 11%

Guestmeter

Resorts - 0%
Motels - 0%
Hostels - 0%
Featured clients
-

TrustYou Customer Experience Platform (CXP)

-

Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Average TrustYou

Pricing Available By Request

GuestMeter has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Customer Experience Platform (CXP)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guestmeter

Pricing Available By Request
GuestMeter has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Customer Alliance
vs.
TrustYou
vs.
GuestMeter

What Customers Are Saying

Most Recent Review

Reputation Manager (by Customer Alliance)

Customer Alliance helps us stay connected with our guests

FD from Almelo (Netherlands)

TrustYou Customer Experience Platform (CXP)

The possibility of receiving feedback through the in-stay survey. A great help for analysis and reporting.

Camp brand service quality director from Tar (Croatia)

Guestmeter

GuestMeter doesn’t have any clients that have vouched for the product
Most Positive Review

Reputation Manager (by Customer Alliance)

Great rating tool (translated from German) Super Bewertungstool Interventionsmöglichk (original German)

Manager

TrustYou Customer Experience Platform (CXP)

Thai City Centre Hotel Review of TrustYou

Human Resources

Guestmeter

GuestMeter doesn’t have any clients that have vouched for the product
Most Critical

Reputation Manager (by Customer Alliance)

An Essential Tool for Boosting Customer Satisfaction andReputation Management

Owner

TrustYou Customer Experience Platform (CXP)

Easy, clear

Management Assistant

Guestmeter

GuestMeter doesn’t have any clients that have vouched for the product
References
-

TrustYou Customer Experience Platform (CXP)

Shanna Davis
Marketing Manager Ayres Hotels

-

General Info

Screenshots
Integrations

Reputation Manager (by Customer Alliance)

Property Management Systems (25) Booking Engine (9) Hotel Management Software (9)

TrustYou Customer Experience Platform (CXP)

Property Management Systems (29) Hotel Management Software (15) Booking Engine (14)

Guestmeter

Property Management Systems (6) Hotel Metasearch Management Software (3) Booking Engine (2)
Recent Company Updates
-

TrustYou Customer Experience Platform (CXP)

TrustYou doesn’t have any recent company updates

-

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